Majed Abdalla | Page 3

I recently was referred to Imperial Toyota by Ed Kelly over at Imperial Cars in Mendon. Great guy. Erica Carbone was my sales rep. She was patient, kind and very knowledgeable and took great care of check over at Imperial Cars in Mendon. Great guy. Erica Carbone was my sales rep. She was patient, kind and very knowledgeable and took great care of checking off the boxes I had on my list. A big shout out to Manager Bob Baillargeon for going the extra mile to make sure I got the deal I needed. I highly recommend anyone looking for a great deal whether buying a new or used vehicle to go experience Imperial Cars.com for all your buying needs. Five Stars! More

Helpful 0

Report | Print

Go see Erica at Imperial if you want to be Go see Erica at Imperial if you want to be treated with respect and want to get the perfect vehicle to meet your needs. In a year Go see Erica at Imperial if you want to be treated with respect and want to get the perfect vehicle to meet your needs. In a year's time, I dealt with about a dozen car dealerships. I met many pushy salespeople, as well as a few very nice ones. However, Erica is a cut above any other salesperson that I have ever dealt with. Her absolute dedication to helping me find the perfect vehicle was impressive, and her patience was outstanding. Not once did she show any sign of irritation, nor did she pressure me to make a decision and sign. Even at the last minute, when I was very anxious about signing the paperwork and almost backed out, Erica maintained her calm demeanor and friendly attitude. I think that it also reflects very well on the dealership that they did not step in and try to take over the process, pushing me into signing prematurely. This has happened to me at other dealerships where I came close to buying. Typically, the nicer and less pushy the salesperson, the more likely the sales manager will take over or will assign a pushier salesperson to take over. If you are a skeptic who doesn't believe that someone can have "the patience of a saint," you are wrong. Erica does. Save yourself a lot of time and a lot of headaches, and go see her first. More

Helpful 0

Report | Print

Great Sales Support! Erica was incredible to work with. She took care of every aspect of the purchase and trade-in with a friendly and professional attitude. After the purchase I told her I was missing the She took care of every aspect of the purchase and trade-in with a friendly and professional attitude. After the purchase I told her I was missing the Owner’s manual and within less than 48 hours it arrived at my door,via Fedex. What a pleasant surprise. This is just another example of how much she cares about her customers’ satisfaction. I can’t thank her and Bob enough for how they treated me throughout this purchase experience. Erica’s willingness to help is above and beyond. Thanks again for the personal attention. I wish you all the best! Dave (Windsor, CT) More

Helpful 0

Report | Print

Hi I was in the market for several months looking for a highlander, I had been going to the same dealership for over 28 years. As of lately, the quality, customer service, professionalism and loyalty was highlander, I had been going to the same dealership for over 28 years. As of lately, the quality, customer service, professionalism and loyalty wasn't there and so I searched and asked around if anyone new of a dealership that cares about the regular guy, the loyal customer, the military veteran and most important finding and working with a great sales associate that goes above and beyond to earn my business.. If your in the market for a vehicle, please request Erica Carbone as your sales associate, what a professional approach to caring ,listening and attention to detail. Erica Carbone of Milford Imperial Toyota gets an A+ in customer service, communicating and follow up with the whole process from looking at a vehicle, communicating with management on any details, or added interior or exterior amenities . I was happy with the transaction and the delivery of highlander, Erica Carbone and Milford Imperial Toyota went about and beyond to earn my business and really does care about how they earn new and existing customers from what I have seen being at their dealership. Way to go, we need more dealerships and sales associates like Erica Carbone and Milford Imperial Toyota around. I found after being a loyal customer for over 28years at a bigger dealership, you become just a number, loyalty for longevity is gone and customer service fails, so if your in the market for a new vehicle give Milford Imperial Toyota and Erica Carbone a call ,you will be happy with the results,,have a great day everyone. More

Helpful 0

Report | Print

hello my name is saverio caruso couple days ago I had purchased a pre owned 2017 dodge ram pick up . I would like to thank Florian Bixho for helping me out with my purchase. imperial Toyota has a great purchased a pre owned 2017 dodge ram pick up . I would like to thank Florian Bixho for helping me out with my purchase. imperial Toyota has a great fast customer service and very friendly staff I am very impressed after searching for the veicle I wanted thank you Florian and Imperial Toyota of Milford MA More

Helpful 0

Report | Print