Malcolm Mahogany

My experience with Kia was extremely disappointing and, unfortunately, one of the most unprofessional car-buying experiences I have ever had. Three of us visited the dealership after seeing a TikTok adver unfortunately, one of the most unprofessional car-buying experiences I have ever had. Three of us visited the dealership after seeing a TikTok advertising current Kia specials. We arrived with the genuine intention of purchasing three vehicles that day. Instead, we spent approximately 10 hours at the dealership dealing with poor communication, inconsistent information, and what felt like a complete lack of transparency. Our sales representatives, Malcom and Elijah, made several statements and representations regarding the deals that ultimately did not match what we were told in the finance office. We agreed on a specific total with a co-signer. However, when we reached financing, the amount was approximately $60 higher than what had been discussed, and we were then told that the co-signer would have to be listed as the primary person on the contract while the other individual would become the co-signer. Despite the confusion, I ultimately signed all of the required paperwork, paid $1,500 down, received the keys, and drove away in my vehicle. The other two individuals went to the Dodge dealership next door and completed their vehicle purchases there. Three days later, Elijah began repeatedly contacting all of our phones, stating that we needed to contact Dodge and have them select another lender because both purchases were apparently being financed through the same lender. This was not an issue that we created, nor was it something that was properly explained to us during the purchasing process. The situation became even more concerning when, later that evening, a manager called and threatened to report the Kia as stolen and involve the police if we did not immediately return the vehicle. To be very clear: I did not steal anything. I signed the purchase documents, paid $1,500 down, was given the keys by the dealership, and was legally provided possession of the vehicle. If there was a financing or lender issue, that should have been handled professionally between the dealership, the lenders, and the parties involved—not by threatening a customer who followed the dealership's instructions and completed the paperwork presented to them. From the sales department through financing, the communication was extremely poor. The staff were unfriendly, the information we received was inconsistent, and the overall experience left us feeling that we were not being treated honestly or professionally. Making a mistake is one thing. Threatening a customer over a mistake made by the dealership is completely unacceptable. Based on my experience, I would strongly recommend that anyone considering purchasing from this location proceed with extreme caution. Make sure every term, price, lender, and agreement is clearly documented before signing anything. I would not recommend this Kia location based on my experience, and I would especially encourage customers to be cautious when dealing with Malcom and Elijah. More

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Easy to get info before coming in and fast to finish up once we came in to sign paperwork once we came in to sign paperwork More

by OrlandoBuyer Verified Customer Verified Customer

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Malcolm was absolutely lovely 10/10 him! other than that it has been a difficult process & somewhat a headache other than that it has been a difficult process & somewhat a headache More

by jordynschock2003 Verified Customer Verified Customer

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Malcolm, my car salesman, delivered exceptional service to make it possible for me to take the car home. He went above and beyond even after I had already purchased the car. He responded to my texts when I to make it possible for me to take the car home. He went above and beyond even after I had already purchased the car. He responded to my texts when I needed help with the car. Open door communication. I recommend him highly.. The finance manager was excellent and very friendly. I recognized strong team work. More

by lucyfairconeture7 Verified Customer Verified Customer

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Above and beyond my expectations. Malcolm made me feel at home and relaxed. He also walked me through the numbers and vehicle information. Malcolm made me feel at home and relaxed. He also walked me through the numbers and vehicle information. More

by kemitnubia Verified Customer Verified Customer

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Very professional and courteous! I had an amazing experience the team was responsive professional and exceeded my expectations! A special thanks to Malcolm for being incredibly knowl I had an amazing experience the team was responsive professional and exceeded my expectations! A special thanks to Malcolm for being incredibly knowledgeable, attentive, courteous and professional, giving me different options to purchase my Hundai Kona!!! More

by Pumlajohnson63 Verified Customer Verified Customer

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5 Had was to do oil change on optima &any thing service department if couldn't pay a way to make payment without pocket $ that day,surley was helpful department if couldn't pay a way to make payment without pocket $ that day,surley was helpful More

by ALBERTOF822 Verified Customer Verified Customer

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Honest, forthcoming, met customer needs, exceeded expectations Transparent , helpful, courteous, knowledgeable, professional, did not use strong arm tactics expectations Transparent , helpful, courteous, knowledgeable, professional, did not use strong arm tactics More

by DONDUCK87 Verified Customer Verified Customer

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Malcom was great and very professional. The staff was very helpful. No hassle car purchase. The staff was very helpful. No hassle car purchase. More

by ssmith007zx2 Verified Customer Verified Customer

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The experience at your dealership was a horrible one. The only time I felt like a human was when an attempt was made to sell a vehicle. Afterwards I felt abandoned to navigate the shark infested waters The only time I felt like a human was when an attempt was made to sell a vehicle. Afterwards I felt abandoned to navigate the shark infested waters of your dealership. One issue encountered was attempting to get a second key for the used car I purchased. The manager in charge told me we do not provide spare keys for used cars. Mind you, the spare key is only $60.00 in the scope of the $31,000 plus that I will be paying for this used car. To add insult to injury, the tech in the parts department order me a blank key. Why would I want a blank key is beyond my comprehension. He proceeded to call me to ask me for more money towards the spare key. All you needed to do is take 10 minutes out of your busy day to ask " Mam is there anything else we can assist you with today? Provide me with accurate information regarding purchasing a spare key including the process in doing so. If I could do this all over I would have selected a more attentive dealership. You have lost a possible life long customer with the lack of empathy and basic customer service displayed by the staff at your dealership. But that probably doesn't even matter to your organization in the grand scheme of it all. More

by silvanagonzalez67 Verified Customer Verified Customer

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