Zarya Demonia

My experience with Kia was extremely disappointing and, unfortunately, one of the most unprofessional car-buying experiences I have ever had. Three of us visited the dealership after seeing a TikTok adver unfortunately, one of the most unprofessional car-buying experiences I have ever had. Three of us visited the dealership after seeing a TikTok advertising current Kia specials. We arrived with the genuine intention of purchasing three vehicles that day. Instead, we spent approximately 10 hours at the dealership dealing with poor communication, inconsistent information, and what felt like a complete lack of transparency. Our sales representatives, Malcom and Elijah, made several statements and representations regarding the deals that ultimately did not match what we were told in the finance office. We agreed on a specific total with a co-signer. However, when we reached financing, the amount was approximately $60 higher than what had been discussed, and we were then told that the co-signer would have to be listed as the primary person on the contract while the other individual would become the co-signer. Despite the confusion, I ultimately signed all of the required paperwork, paid $1,500 down, received the keys, and drove away in my vehicle. The other two individuals went to the Dodge dealership next door and completed their vehicle purchases there. Three days later, Elijah began repeatedly contacting all of our phones, stating that we needed to contact Dodge and have them select another lender because both purchases were apparently being financed through the same lender. This was not an issue that we created, nor was it something that was properly explained to us during the purchasing process. The situation became even more concerning when, later that evening, a manager called and threatened to report the Kia as stolen and involve the police if we did not immediately return the vehicle. To be very clear: I did not steal anything. I signed the purchase documents, paid $1,500 down, was given the keys by the dealership, and was legally provided possession of the vehicle. If there was a financing or lender issue, that should have been handled professionally between the dealership, the lenders, and the parties involved—not by threatening a customer who followed the dealership's instructions and completed the paperwork presented to them. From the sales department through financing, the communication was extremely poor. The staff were unfriendly, the information we received was inconsistent, and the overall experience left us feeling that we were not being treated honestly or professionally. Making a mistake is one thing. Threatening a customer over a mistake made by the dealership is completely unacceptable. Based on my experience, I would strongly recommend that anyone considering purchasing from this location proceed with extreme caution. Make sure every term, price, lender, and agreement is clearly documented before signing anything. I would not recommend this Kia location based on my experience, and I would especially encourage customers to be cautious when dealing with Malcom and Elijah. More

Print

First time shopping at this dealer, took time looking at other places. VERY HAPPY that I chose to go here, whole team there makes you feel at home. Whole experience felt like I have been doing business with other places. VERY HAPPY that I chose to go here, whole team there makes you feel at home. Whole experience felt like I have been doing business with them for years, definitely looking forward to continued business in future with them. More

Print

Kia was an amazing dealership to work with! They were very helpful, professional, patient, and understanding throughout the entire car-buying process. They truly went above and beyond to help m They were very helpful, professional, patient, and understanding throughout the entire car-buying process. They truly went above and beyond to help me, especially with my credit situation. I really appreciate their willingness to work with me and make sure I was comfortable with my purchase. I would definitely recommend Kia to anyone looking for a great dealership that genuinely cares about helping their customers! More

by Tamiyasorangeblossom Verified Customer Verified Customer

Print

I have never heard back from anybody from this dealership how disappointing I could have been told I was getting something and never got it still waiting for my second key how disappointing I could have been told I was getting something and never got it still waiting for my second key More

Print

The first question I asked her was if there was a second key to this vehicle I figured the 2025 it should have two keys if not just make one she went back to the back and look and came out said she couldn't key to this vehicle I figured the 2025 it should have two keys if not just make one she went back to the back and look and came out said she couldn't get it her co-worker had it and he was off that day now I'm getting the run around all dealerships give you she won't take my call and so busy she can't take my calls you get a car for 30,000 and you can't get a 2nd key sad. know I had a better experience at City Kia next time that's where I'm going More

by wmoran10 Verified Customer Verified Customer

Print

a. A. A. A. A. A. A. A. A. A. A. A. A. A. A. More

by trebjo Verified Customer Verified Customer

Print

This is my fourth purchase from this dealership. It was by far the best experience. Z, my sales professional was awesome and she negotiated with the funding desk to get my the best offer. The financ It was by far the best experience. Z, my sales professional was awesome and she negotiated with the funding desk to get my the best offer. The finance manager was superb, he listened, explained each option in detail and gave me a comfortable feeling with my purchase decision. Overall, I am grateful to the team for a great experience, thanks everyone, especially Z. More

Print

Hakeem was excellent. The secretary who took our payment had poor customer service skills. We almost left the dealership due to her being so condescending and rude. The secretary who took our payment had poor customer service skills. We almost left the dealership due to her being so condescending and rude. More

by persephone.angelico Verified Customer Verified Customer

Print

Helpful tips on getting the best deal out of your business and getting a great vehicle for a great price business and getting a great vehicle for a great price More

by New car lady 3 Verified Customer Verified Customer

Print

Zayra was knowledgeable and passionate, the the whole process moved along very quickly, we are very happy process moved along very quickly, we are very happy More

by meganfigueroa12 Verified Customer Verified Customer

Print