Achraf Lazaar

My experience with Kia was extremely disappointing and, unfortunately, one of the most unprofessional car-buying experiences I have ever had. Three of us visited the dealership after seeing a TikTok adver unfortunately, one of the most unprofessional car-buying experiences I have ever had. Three of us visited the dealership after seeing a TikTok advertising current Kia specials. We arrived with the genuine intention of purchasing three vehicles that day. Instead, we spent approximately 10 hours at the dealership dealing with poor communication, inconsistent information, and what felt like a complete lack of transparency. Our sales representatives, Malcom and Elijah, made several statements and representations regarding the deals that ultimately did not match what we were told in the finance office. We agreed on a specific total with a co-signer. However, when we reached financing, the amount was approximately $60 higher than what had been discussed, and we were then told that the co-signer would have to be listed as the primary person on the contract while the other individual would become the co-signer. Despite the confusion, I ultimately signed all of the required paperwork, paid $1,500 down, received the keys, and drove away in my vehicle. The other two individuals went to the Dodge dealership next door and completed their vehicle purchases there. Three days later, Elijah began repeatedly contacting all of our phones, stating that we needed to contact Dodge and have them select another lender because both purchases were apparently being financed through the same lender. This was not an issue that we created, nor was it something that was properly explained to us during the purchasing process. The situation became even more concerning when, later that evening, a manager called and threatened to report the Kia as stolen and involve the police if we did not immediately return the vehicle. To be very clear: I did not steal anything. I signed the purchase documents, paid $1,500 down, was given the keys by the dealership, and was legally provided possession of the vehicle. If there was a financing or lender issue, that should have been handled professionally between the dealership, the lenders, and the parties involved—not by threatening a customer who followed the dealership's instructions and completed the paperwork presented to them. From the sales department through financing, the communication was extremely poor. The staff were unfriendly, the information we received was inconsistent, and the overall experience left us feeling that we were not being treated honestly or professionally. Making a mistake is one thing. Threatening a customer over a mistake made by the dealership is completely unacceptable. Based on my experience, I would strongly recommend that anyone considering purchasing from this location proceed with extreme caution. Make sure every term, price, lender, and agreement is clearly documented before signing anything. I would not recommend this Kia location based on my experience, and I would especially encourage customers to be cautious when dealing with Malcom and Elijah. More

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First time shopping at this dealer, took time looking at other places. VERY HAPPY that I chose to go here, whole team there makes you feel at home. Whole experience felt like I have been doing business with other places. VERY HAPPY that I chose to go here, whole team there makes you feel at home. Whole experience felt like I have been doing business with them for years, definitely looking forward to continued business in future with them. More

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The staff was super nice and helpful, and made everything possible to work with my budget so I could get my dream car. Everything super fast. Kia does all the paperwork for you! possible to work with my budget so I could get my dream car. Everything super fast. Kia does all the paperwork for you! More

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I worked with Connor. He really did an amazing job making sure I got everything I needed within my deal. He also went the extra mile to get me the exact color niro hybrid He really did an amazing job making sure I got everything I needed within my deal. He also went the extra mile to get me the exact color niro hybrid that I requested. I have had some negative experiences with car dealerships in the past but this one was nice and relaxed restoring some of my trust in dealerships. Thanks again for all your hard work ! More

by kimmyfg Verified Customer Verified Customer

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Saryia’s exceptional service overcame concerns about transparency, sales tactics, and dealership reputation. Great job Saryia on listening carefully and working tirelessly to find the perfect vehicle fo transparency, sales tactics, and dealership reputation. Great job Saryia on listening carefully and working tirelessly to find the perfect vehicle for me! Jeremy Gresham poor listening and sales tactics Jeremy Gresham poor listening and sales tactics send me running to another dealership and nearly cost the deal. More

by OJUDOH2 Verified Customer Verified Customer

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Saryia’s exceptional service overcame concerns about transparency, sales tactics, & dealership reputation. Great job Saryia transparency, sales tactics, & dealership reputation. Great job Saryia More

by OJUDOH2 Verified Customer Verified Customer

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Corrupt Dealership, No Policy shown, , Bogus Contract, My new Kia home is with Regal Kia, Excellent customer service! new Kia home is with Regal Kia, Excellent customer service! More

by Angeladnnngg Verified Customer Verified Customer

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Awesome experience. They honored their online price and took care of me in a expedient but excellent customer service manor. Would recommend this dealership over any oth They honored their online price and took care of me in a expedient but excellent customer service manor. Would recommend this dealership over any other Kia dealership. More

by Rashidihaughton Verified Customer Verified Customer

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Muy buena atención por parte del señor Iván te ayuda mucho y te busca lo que se acomode a tus necesidades además del manager financiero muy amable y muy buena atención lo recomiendo muchísimo mucho y te busca lo que se acomode a tus necesidades además del manager financiero muy amable y muy buena atención lo recomiendo muchísimo More

by maggy67 Verified Customer Verified Customer

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Alex was great. He was professional, knowledgeable, and friendly with a good sense of humor. I am definitely referring family, friends, or anyone looking for a vehic He was professional, knowledgeable, and friendly with a good sense of humor. I am definitely referring family, friends, or anyone looking for a vehicle to come to your dealership FIRST. Also note that all other staff members that i encountered were just as awesome. The process was quick and seamless! More

by rdix463 Verified Customer Verified Customer

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