Manny Gonzales | Page 40
Service Manager
Vision Kia East Rochester
201 E Linden Ave
East Rochester, NY 14445
485 Reviews
Write a Review485 Reviews of Manny Gonzales
April 21, 2024
They tried really hard not to honor the warranty. I had to have my mechanic direct their mechanic to a leak in the AC unit that they said they couldn't find. The first day they had my car they kept i I had to have my mechanic direct their mechanic to a leak in the AC unit that they said they couldn't find. The first day they had my car they kept it for the entire day and no one had looked at it before I needed it back. More
April 18, 2024
I came to this Kia for the same exact reason for 3 visits. It took till the third visit and me being persistent on something being wrong for them to truly find what was wrong with my vehicle. Where if visits. It took till the third visit and me being persistent on something being wrong for them to truly find what was wrong with my vehicle. Where if they actually took the time and looked at it the first time I could’ve avoided multiple trips back and not having a car. And then when they did find what was wrong with it they told me they couldn’t even do anything for it and I had to go somewhere else. And I asked before I left if they could put my cabin air filter back in my car at least for me. And when I got it back it wasn’t put in and my car passenger seat was all the way back with stuff in the drivers seat. Not happy with the service from here and won’t be back. Kelly in Service who deals with customers, was very nice and helpful throughout the whole process. If I ever came back it would be because of her. More
Other Employees Tagged: John Gammariello, Joe Ingrassia

