Manny Lopez | Page 5

Courtesy and timely manner. I especially like the fact they don’t try to sell me stuff I don’t need. That’s why I chose to come back and have maintenance done in Bryan rather th I especially like the fact they don’t try to sell me stuff I don’t need. That’s why I chose to come back and have maintenance done in Bryan rather than Boerne where I am living now. Thanks again! More

by Patricia Scott Verified Customer Verified Customer

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I have been a long-standing customer of this dealership for many years, including the period prior to Purdy Group USA’s acquisition of Atkinson Toyota. Unfortunately, the quality of customer service within for many years, including the period prior to Purdy Group USA’s acquisition of Atkinson Toyota. Unfortunately, the quality of customer service within the service department has declined significantly. On December 29, 2025, I had my 2024 Toyota Crown serviced at this location. Despite the vehicle having fewer than 25,000 miles, I am now being told that a front-end alignment is required. I became aware of this issue only after noticing abnormal wear on the inner sidewalls of my tires. At no point during my prior service visits was this concern identified or communicated to me. In fact, I was advised that all tires were inspected and noted to be in the “green” range. Had the service department conducted a thorough inspection, this issue should have been identified and addressed earlier. When I raised this concern with my service advisor, M. Lopez, the response suggested that the matter was somehow my responsibility because I questioned why the alignment issue had not been disclosed during prior services. I was then instructed to contact Toyota directly, which I find unreasonable. I do not understand why I should be required to escalate this issue to the manufacturer when it appears to stem from a failure within the dealership’s service process. During the week of January 5, 2025, I followed up with the service advisor and was informed that he planned to meet with the General Manager to determine what could be done. I reiterated that this situation is not the result of customer neglect, but rather the service department’s failure to notify me of a developing alignment issue and proactively schedule corrective service to prevent premature tire wear. Throughout this process, I have been required to initiate each follow-up myself, rather than receiving timely communication from the service department regarding the status of this matter. This lack of accountability and proactive customer service is deeply concerning. Once this issue is resolved, I am seriously reconsidering whether to continue servicing all three of my vehicles at this dealership and may seek an alternative service provider going forward. More

by cbrooksblinn Verified Customer Verified Customer

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Manny is a credit to the service department and the dealership. Glad I have been able to benefit from his expertise and professional excellence. dealership. Glad I have been able to benefit from his expertise and professional excellence. More

by FR.CROSTHWAIT Verified Customer Verified Customer

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The service was extremely slow. The problem was they did not just tell me that it would take longer when they were already behind. Additionally tried to sell me additional services The problem was they did not just tell me that it would take longer when they were already behind. Additionally tried to sell me additional services that would take even longer when they couldn’t even handle an annual maintenance service. It took them 4 hours. More

by IANAHPIERSON Verified Customer Verified Customer

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Everyone at BCS Toyota is very friendly and helpful. I appreciate their help and efficiency very much. I appreciate their help and efficiency very much. More

by philcolling Verified Customer Verified Customer

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They build great relationships with the community and the customers at the dealership, i’ve been twice and had great experiences both times! customers at the dealership, i’ve been twice and had great experiences both times! More

by EMMA GRIESENBECK Verified Customer Verified Customer

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Heather Gave Me Excellent Customer Service I Want her to be My Advisor from now On. be My Advisor from now On. More

by jg43981 Verified Customer Verified Customer

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The dealership was able to beat the best price I was able to find anywhere else. Jessie made every effort to make sure I was completely satisfied with the entire process. to find anywhere else. Jessie made every effort to make sure I was completely satisfied with the entire process. More

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Got my car all fixed thank you. Had it tinted and they fixed my undershield Had it tinted and they fixed my undershield More

by RUSSKARLI86 Verified Customer Verified Customer

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They were nice and prompt. I was very surprised on how quickly they did what they had to do I was very surprised on how quickly they did what they had to do More

by minniegar53 Verified Customer Verified Customer

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