Manny Villegas | Page 7

Nissan of Torrance responded

Hello, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you will be leaving us due to pricing. Unfortunately, prices are on the rise and the dealership industry has not been the exception. We do our best to offer competitive pricing and coupons as best as we can. Customer satisfaction and retention are extremely important to us, and if there is something we can do to keep you as our customer we would love to hear from you. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Hi Jose, thank you so much for your positive comments about Nissan of Torrance! We thank you for being part of the Nissan of Torrance family and can't wait to see you again. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Hi Andrew, thank you so much for your positive comments about Nissan of Torrance! Please don't hesitate to reach out if there's anything additional we can do for you. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Thank you for taking the time to let us know how we did. We are happy you found our staff to be so supportive during your experience here at Nissan of Torrance. We look forward to your next visit! Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Hi Wonda, we're glad to hear you enjoyed your visit. We are always more than happy to assist you if anything else comes up. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Falling short of meeting your expectations is not to the standards we strive to achieve. Thank you for providing this information so we can improve upon our services. This will be a topic of discussion at our next service meeting. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Hi Jamal, thank you so much for your positive comments about Nissan of Torrance! We hope to be of service to you again in the future. Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Hello Homer, I did speak to Manny regarding the concerns you had addressed like your rotation and MPI, I do see some text between both of you. I did exactly what I said I would do which was to have Manny contact you. If I missed anything, please let me know as I am happy to help. In regard to Manny, I have contacted him again, to ask him to contact you and address your concerns. Thank you for your feedback and hope to have your concerns addressed and resolved. Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Hello, we appreciate your honest feedback, as we are always looking for ways to improve. We would like to have a better understanding about your experience. Please reach out to us at (310) 536-4000 x2249 or x2225 at your earliest convenience and we will do our best to resolve this with you. Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Hello, thank you so much for your positive comments about Nissan of Torrance! Our team strives to deliver an excellent experience and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Kind Regards, Elizabeth Reyes Customer Relations Manager