Manuel Cruz | Page 11

Get the service done as promised. Am glad they took care of my car as soon as possible. Highly recommended for anyone who own a BMW car who needs service. Am glad they took care of my car as soon as possible. Highly recommended for anyone who own a BMW car who needs service. More

by ocg944 Verified Customer Verified Customer

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Service was fast and efficient. Service Advisor made me feel welcome and his laugh is contagious! Service Advisor made me feel welcome and his laugh is contagious! More

by jasonreed0 Verified Customer Verified Customer

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Everyone was great. Mia was especially wonderful to deal with. She was professional and knowledgeable. We bright two bmws to get fixed at pacific bmw because how easy Mia was especially wonderful to deal with. She was professional and knowledgeable. We bright two bmws to get fixed at pacific bmw because how easy it was to deal with them. Loved the text updates also More

by TDEMSHKI Verified Customer Verified Customer

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Manny provided the service not expected, beyond expectation. I was not confident it would turn out to be as great as it did. Thank you expectation. I was not confident it would turn out to be as great as it did. Thank you More

by pramos2 Verified Customer Verified Customer

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I have a been a loyal customer, we have several BMW in the household and service at Pacific BMW is just weak, they forget to follow up with customer concerns for repairs, they changed wipers without aski the household and service at Pacific BMW is just weak, they forget to follow up with customer concerns for repairs, they changed wipers without asking the customer. Had an appointment and still waited a long time to be taken care of. More

by james@tmjinsurance.com Verified Customer Verified Customer

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Good customer service . Manny the service advisor was very helpful and nice . They provided me with loner car. Manny the service advisor was very helpful and nice . They provided me with loner car. More

by escoworldinc Verified Customer Verified Customer

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Excellent service from start to finish. Thank you for your diligence and professionalism. Your hard work I'd appreciated. Thank you for your diligence and professionalism. Your hard work I'd appreciated. More

by mavianchris Verified Customer Verified Customer

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I have always had a good experience with you until this time when after my car getting serviced. When I came home with my car and parked it in the garage, a couple of days later I noticed something wet by time when after my car getting serviced. When I came home with my car and parked it in the garage, a couple of days later I noticed something wet by the rear tires, and i realized it was oil. I checked under the car and discovered it was coming from the oil drain cap, so I called the guy who had helped me with the service, and he told to bring the car back in, I did a couple of days later and paid $238 for the towing, and after I sent the car in, I never heard anything from them the car ended up staying overnight and still nothing, so I called the dealership the next day asking if my car was ready, finally later on the day the guy texted me back to let me know that the car was ready. when I got there, I had to wait for them to bring my car and the guy he never apologized for the mistake they had made in the first place when they didn't screw the drain oil cap right. He told me that he was going to check if I could get the money that I paid for the towing service, but I have not heard anything from him yet, I also had to cleaned all of the oil from my garage floor, and until this point I have not been able to clean the greasy stains from the floor. It would have been nice to at least hear an apology to admit when they have done something wrong, but I got nothing. I really hope I get my towing service money back. Anher Flores More

by floresanher Verified Customer Verified Customer

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I love working with pacific bmw. They always go out of their way to help me with my car needs. They always go out of their way to help me with my car needs. More

by OFWILDANIMALS Verified Customer Verified Customer

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Service was generally good. My only problem was a part that they ordered. It seems BMW sent BMW the wrong part, and I waited over 3 weeks and I am still waiting for that part. V My only problem was a part that they ordered. It seems BMW sent BMW the wrong part, and I waited over 3 weeks and I am still waiting for that part. Very frustrating…..BMW Pacific said they would call me when correct part arrived. Its been over 2 week and they still havent called me. I dont know, maybe I should have gone to another BMW dealer More

by THEMANOFSTEEL Verified Customer Verified Customer

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