Manuel Cruz
Manuel Cruz at Pacific BMW

Manuel Cruz | Page 10

Service Advisor

Pacific BMW

800 S Brand Blvd
Glendale, CA 91204

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4.3
387 Reviews

Languages Spoken

English English

Spanish Spanish

4.3

387 Reviews

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387 Reviews of Manuel Cruz

June 07, 2023

Dealership Rating
Employee Rating

Excellent service. Very caring and helpful staff thank you very much for quick service a…… More

by Adrian
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Amie Gasabyan, Marco Fausto , Henry Burmayan, Gilbert Pogosyan

June 07, 2023

Dealership Rating
Employee Rating

Thanks to Amie I always come back to Pacific BMW. Everything is always perfect. A++++ every time More

by TOMASYAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Amie Gasabyan, Marco Fausto , Henry Burmayan, Gilbert Pogosyan

June 07, 2023

Dealership Rating
Employee Rating

Worked with Service Advisor Manny Cruz to drop my car off for scheduled maintenance as my SA, Marco Fausto, was off that day. Manny was great to work with and the service team provided a nice video showing More

by BMWM3C
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Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Marco Fausto

May 30, 2023

Dealership Rating
Employee Rating

We’ve already filed a complaint with N A, BMW re customer service and competency. Car been at Pacific BMW since 5/11/23!!! Left over 7 messages for both Manny and Edgar. Extremely disappointing experience. More

by r_alkes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Edgar Oganesyan

May 30, 2023

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Employee Rating

Very professional and kind staff. Completed work on time. My favorite BMW service center. My next car will come from Pacific BMW More

by arag2020
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Amie Gasabyan, Marco Fausto , Henry Burmayan, Gilbert Pogosyan

May 22, 2023

Dealership Rating
Employee Rating

Quick and easy service , Uber was called to give me a ride home while my car was being worked on More

by tmounyvong
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Amie Gasabyan, Marco Fausto , Henry Burmayan, Gilbert Pogosyan

May 18, 2023

Dealership Rating
Employee Rating

It was OK I need to get more information about the heated seats don’t get hot stereo. Sounds like junk. More

by tombl0
Service Price Transparency
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Recommend Dealer
Yes

May 01, 2023

Dealership Rating
Employee Rating

everyone was friendly The whole experience was just pure class. Will definitely be back for all my buying and service needs. More

by andy3914
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Amie Gasabyan, Marco Fausto, Nicholas Miles , Henry Burmayan, Gilbert Pogosyan

April 27, 2023

Dealership Rating
Employee Rating

Consistently speedy, friendly service. A long time patron of Pacific BMW, I have not received the same level of service at any BMW garages elsewhere. More

by VT1
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Marco Fausto , Vanessa

April 26, 2023

Dealership Rating
Employee Rating

Manny has been helping me for many years now and providing great service like always. Thanks Manny More

by ALEX_G_DANIEL
Service Price Transparency
Service Communication
Recommend Dealer
Yes
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