Manuel Cruz | Page 12

Excellent, fantastic, great, awesome, friendly, helpful, quality, customer service, fast, efficient, communication, wonderful, cheerful, exciting. quality, customer service, fast, efficient, communication, wonderful, cheerful, exciting. More

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Poor communication no phone calls to let the customer know the car was ready. Was promised same day service, was finally told car was ready the next day 5 minutes prior to closing after calling the deale know the car was ready. Was promised same day service, was finally told car was ready the next day 5 minutes prior to closing after calling the dealership to follow up all day. Had to wait another day to pick up car. Very poor communication and handling of customer service. More

by elijo76 Verified Customer Verified Customer

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Manny was an excellent service advisor. He explained what my warranty covers and what it doesn’t. Also quoted me fair prices! He explained what my warranty covers and what it doesn’t. Also quoted me fair prices! More

by FAHMED520 Verified Customer Verified Customer

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Manny Cruz. ..PERIOD! From Day 1, he has been the professional service advisor I've been looking for. Many dealerships herd you like cattle and see you as a n ..PERIOD! From Day 1, he has been the professional service advisor I've been looking for. Many dealerships herd you like cattle and see you as a number in a long line of disgruntled drivers. Manny has made me feel special every visit and carries a cool and calm composure throughout the entire process. I don't know how he puts up with demanding customers like myself, but he does it with a smile. Ask for Manny Cruz if you expect exceptional service on your Bimmer. More

by WAVECRAVE88 Verified Customer Verified Customer

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My service and service writer Manny is great! !! Can always count on him for quick reliable service. !! Can always count on him for quick reliable service. More

by tracy.diaz7.td Verified Customer Verified Customer

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Seems like there has been a lot of improvements lately. Dealership has started to use the power and convenience of technology to streamline the entire experience. Things like paying your balance from home Dealership has started to use the power and convenience of technology to streamline the entire experience. Things like paying your balance from home before you pick up your car. Everything was so smooth and friendly. Manny did a great job by making the entire process painless. More

by NICKA4 Verified Customer Verified Customer

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While the service job was finished (or rushed) same day, they skipped washing my car and returned it dirty. Poor service or disservice...That's not what you would expect from a dealership that sold me a $90 they skipped washing my car and returned it dirty. Poor service or disservice...That's not what you would expect from a dealership that sold me a $90,000 car. More

by csupoa Verified Customer Verified Customer

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Always friendly enough service, I could tell they didn’t actually wash/vacuum my car because there were tools left in my back seat. actually wash/vacuum my car because there were tools left in my back seat. More

by EMILYADARDEN Verified Customer Verified Customer

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Excelent customer service and professionalism which surpasses my expectations Very happy with Pacific BMW and thankful to have you taking care of my car. surpasses my expectations Very happy with Pacific BMW and thankful to have you taking care of my car. More

by sveiga55 Verified Customer Verified Customer

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All services were awesome! Very nice customer service. Quick and accurate. Will recommend this dealer. Very nice customer service. Quick and accurate. Will recommend this dealer. More

by goodforpc Verified Customer Verified Customer

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