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Manuel Cruz
387 Reviews
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387 Reviews
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387 Reviews of Manuel Cruz
November 14, 2020
I will not be coming back. Was charged over 400 for work that was carried out - as I left the garage the tire pressure light came on. I have had to go and and fill the air myself despite being charged (!!!! that was carried out - as I left the garage the tire pressure light came on. I have had to go and and fill the air myself despite being charged (!!!!!) for you to check it for me. I have very little faith I. Other work you may or may not have done and charged me for. In addition I texted several times to have additional things checked and these were not completed. Manny Cruz was apparently supposed to attend to these things. More
by mehdi3
Verified Customer
November 13, 2020
Service staff were accommodating and listened to my requests. The experience was smooth and reliable. I will certainly go back for future maintenance and highly recommend it to others. requests. The experience was smooth and reliable. I will certainly go back for future maintenance and highly recommend it to others. More
by chriskros101
Other Employees Tagged: Adees Zeretsian
November 13, 2020
Always fast and friendly. I appreciate the competent stafff when I have questions. I will always take my vehicle to Pacific BMW when service is needed. stafff when I have questions. I will always take my vehicle to Pacific BMW when service is needed. More
by BABYNURSEHEIDY
Other Employees Tagged: Marco Fausto
November 09, 2020
Manny Cruz was my advisor. Took my car in on Thursday, Manny Cruz was my advisor. Took my car in on Thursday, he told me I’d have it back by end of day Friday. End of day didn’t I haven’t heard from hi Manny Cruz was my advisor. Took my car in on Thursday, he told me I’d have it back by end of day Friday. End of day didn’t I haven’t heard from him so I text him. That’s when he tells me they won’t w done with the car until MONDAY. If I didn’t cal, he likely wasn’t going to tell me that. No apology’s, so “sorry for the inconvenience.” I let him know clearly that won’t be acceptable, and he then says I can have the car by Noon Saturday. Noon Saturday arrives, again— no call. So I go down to the dealership at around 4pm. I ran into Henry, told him the story— he clicks a couple keys on the computer, and it turns it my car is ready. I for my car because I went to the dealership and didn’t wait for manny— who for a second time, was not going to hold to the schedule he promised. I’m. Not one to write these sorts of negative feedback emails, but the total lack of acknowledgment from Manny of the inconvenience he caused me, the lack of an apology, the sloppy nature of his overall service was just a bit too much to ignore. I’m not saying he should be fired or anything— but this certainly should be addressed with him. Henry on the other hand, is always great. He was my service advisor on another visit — and he was absolute perfection then, as he was this time. He is to be commended. More
by kyledt
Other Employees Tagged: Henry Burmayan
November 06, 2020
The Service department executed as promised as usual. Thanks again (Manny and team) for providing above and beyond service as Pacific BMW always does; it is truly appreciated. Thanks again (Manny and team) for providing above and beyond service as Pacific BMW always does; it is truly appreciated. More
by ericmdecastro
October 28, 2020
Manny is great. He kept in touch regularly and was responsive to my needs. I am very concerned about Covid and Manny was great about that. THE REST OF YIUR STAFF need better training, though. M responsive to my needs. I am very concerned about Covid and Manny was great about that. THE REST OF YIUR STAFF need better training, though. Many staff had the mask below their nose and and did not even try to maintain social distance. I was also concerned by the amount of customers either not wearing masks or wearing them improperly. And there appeared to be no mask enforcement. More
by williamkevingallagher
October 27, 2020
Manuel was awesome, could not have asked for better service! He was very communicative, professional, and kind! would definitely work with him again in the future! service! He was very communicative, professional, and kind! would definitely work with him again in the future! More
by nishemodoyan
October 20, 2020
Always consistent, always professional, never disappointed when I stop by. I wish I had more reasons to come by the dealership. Excellent all-around service! disappointed when I stop by. I wish I had more reasons to come by the dealership. Excellent all-around service! More
by AndyK
Other Employees Tagged: Soran Hawlery
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