Manuel Cruz | Page 29

Pacific BMW always gives excellent service, but this was my first time there since the pandemic began and I was impressed by how well executed the contactless / socially distanced protocols were. Everything my first time there since the pandemic began and I was impressed by how well executed the contactless / socially distanced protocols were. Everything felt as safe as possible, given the circumstances. I also LOVE the new inspection video - it's so helpful to see what the technician is seeing, rather just have someone explain it. More

by Amanda T. Verified Customer Verified Customer

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They listed and try to get the situation resolved.I have been very pleased especially with the crew’s they are so nice and responsive been very pleased especially with the crew’s they are so nice and responsive More

by hosseint13 Verified Customer Verified Customer

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Armando was very nice and know what he was doing, was on time, he managed to finish his job earlier that it was planned, thank you. time, he managed to finish his job earlier that it was planned, thank you. More

by nminasyan37 Verified Customer Verified Customer

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very professional stuff and very well organized thank you for a quick fix !!!! They made the process very easy and very smooth! Highly recommend Pacific BMW❤️ for a quick fix !!!! They made the process very easy and very smooth! Highly recommend Pacific BMW❤️ More

by stepanyannora Verified Customer Verified Customer

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Good experience, they always provide good service. I have been servicing my car here for years and I don't any complains, all personnel are friendly and eager to help. been servicing my car here for years and I don't any complains, all personnel are friendly and eager to help. More

by Grace Verified Customer Verified Customer

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Easy to work with and an amazing staff. I would recommend this dealer ship to my friends and family. I will go back in the future and lease more cars. this dealer ship to my friends and family. I will go back in the future and lease more cars. More

by ISAMAYOUB Verified Customer Verified Customer

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Great service experience, my service advisor was very kind and knowledgeable, the service technicians repairs were top notch. I would recommend Pacific BMW to friends. kind and knowledgeable, the service technicians repairs were top notch. I would recommend Pacific BMW to friends. More

by pirateb Verified Customer Verified Customer

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I was really disappointed that I had to wait around 3 to 4 hours even with a scheduled appointment for an oil change. Getting oil changes elsewhere takes less than 30 minutes without an appointment; seems c 4 hours even with a scheduled appointment for an oil change. Getting oil changes elsewhere takes less than 30 minutes without an appointment; seems counterintuitive. More

by johnnychou1980 Verified Customer Verified Customer

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I have been dealing with my 2010 X5 for 3 years . I met Manny because of a check engine light and he has been awesome. He is friendly, has empathy and has always showed excellent service. One time i brough Manny because of a check engine light and he has been awesome. He is friendly, has empathy and has always showed excellent service. One time i brought my car and he was not in I immediately felt the lack of personalized treatment from one of the service reps and I vowed to only go to Manny if I had to bring my car. Yesterday I got my car delivered all the way to Santa Clarita. I felt so special! This is why I bring my car to Pacific BMW instead of our local BMW. They feel like family. More

by Jennifer D Verified Customer Verified Customer

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I'd taken my vehicle in several times for the same problem, only to be told there was no problem. I had to have my car inspected and diagnosed by a 3rd party for BMW to finally acknowledge and comple problem, only to be told there was no problem. I had to have my car inspected and diagnosed by a 3rd party for BMW to finally acknowledge and completed some work on my vehicle. I felt I was discriminated against. I wouldn't recommend this service department to ANYONE! More

by Comp529 Verified Customer Verified Customer

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