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Manuel Cruz
387 Reviews
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387 Reviews
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387 Reviews of Manuel Cruz
July 22, 2020
Great service Department I went to many BMW service centers in Los Angeles and my last resort was Pacific BMW. Manuel Cruz was an excellent service advisor. My car was in se I went to many BMW service centers in Los Angeles and my last resort was Pacific BMW. Manuel Cruz was an excellent service advisor. My car was in service through insurance. Manuel gave me step by step on what would happen and kept me updated on the process as my parts came in. There was some delays in parts but I was kept updated as things progressed. I was very picky about what was needed to be done with my car and Manuel accommodated my request frequently. Smooth service and kept me updated step by step. My new BMW Service center for sure. The rental loaner department was excellent. Gave me an X5 loaner which was great. Then I wanted to get into something a little bit more fun so they put on hold for me a Z4. Very fun car and zippy. They accommodated me and I really appreciated it a lot. Thanks again to Pacific BMW More
by MINHDAO733
Verified Customer
July 22, 2020
Hello, my car failed, I immediately contacted Manny Cruz and, as always, he gladly assisted me with the problem, he always listens and with a smile and a very good attitude he helped me. I really want to c and, as always, he gladly assisted me with the problem, he always listens and with a smile and a very good attitude he helped me. I really want to congratulate you on having an exceptional worker like Manny Cruz. I am very satisfied and I will always come back with you for it. thank you very much. Gonzalo Fausto. More
by gonzalofst
July 20, 2020
Brought my car in for a repair covered by warranty, was told it would be ready in time to get it smogged before my registration was due two weeks later but I didn’t get my car back for a month and ten days told it would be ready in time to get it smogged before my registration was due two weeks later but I didn’t get my car back for a month and ten days and often could not get ahold of my service advisor for updates, even when I told them I would rather pick my car up and pay to have it repaired somewhere else so I could get my registration in time. Now I have to drive it 150 miles with expired tags before it can pass a smog test, so I have to go to aaa every day to get a moving permit and cannot park it on the street or even at the grocery store. It’s all been quite a hassle. More
by TeeVee
July 09, 2020
Very easy to set up and take care of car I haven't always had great experiences at BMW service centers. Previously I had an engine coil go bad and took the car to another BMW dealer knowing t I haven't always had great experiences at BMW service centers. Previously I had an engine coil go bad and took the car to another BMW dealer knowing the engine was under warranty but because the engine light was no longer on (despite the fact that I had a photo of the light) the car wasn't fixed. I also had a less than great experience at this BMW dealer with getting brakes done, but this time around the experience was great. Manny in particular was great to work with. More
by Coupe
July 03, 2020
Awesome job Pacific BMW. Manny my service writer was quick to get us checked in and into a loner BMW. Brian Betancourt serviced our car, sent a vehicle condition report, and recommended services. We we quick to get us checked in and into a loner BMW. Brian Betancourt serviced our car, sent a vehicle condition report, and recommended services. We went with all of Brians suggestions. He actually was very honest. We worried that we had a check engine light. Brian reported we did not and only had a service request light. In the end our invoice was less than what we had expected. Manny programed the key we bought from parts as a courtesy after we (both) forgot to put it on the service request. Awesome service like this makes me feel comfortable knowing professionals are taking good care of me. Pacific BMW is my new "go to" dealership. Thank you, Steve Tepe More
by STEVENTEPE
Other Employees Tagged: Brian Betancourt
June 30, 2020
The pacific Bmw service advisor provided excellent service during the routine inspection. I would recommend this service advisor for future appointments. Thank you very much. service during the routine inspection. I would recommend this service advisor for future appointments. Thank you very much. More
by AHEKIMIAN
June 25, 2020
I live much closer to Beverly Hills BMW, but drove to Glendale—after seeing all the positive reviews of Pacific BMW. The service department here is top notch, and Manny was wonderful to work with. Glendale—after seeing all the positive reviews of Pacific BMW. The service department here is top notch, and Manny was wonderful to work with. More
by jkatz
June 16, 2020
Nice people. Finished on time. They have always been very accommodating. Everyone I have met has been very nice. They are very honest. They don't try to push unnecessary work on you They have always been very accommodating. Everyone I have met has been very nice. They are very honest. They don't try to push unnecessary work on you. More
by EREFF
Other Employees Tagged: Remy Carretero, Narek Petrosian
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