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Manuel Cruz
387 Reviews
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387 Reviews
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387 Reviews of Manuel Cruz
June 11, 2020
Manny has an amazing communication and my car is feeling great . He help me with getting a loaner for the time my car was getting fixed and he kept the communication through out the process great . He help me with getting a loaner for the time my car was getting fixed and he kept the communication through out the process More
by GABRIELA.ZALETA
Verified Customer
June 04, 2020
Great communication regarding updates on my service and when my car would be ready, everyone was very friendly as usual, easy and safe drop off/pick up. Thank you when my car would be ready, everyone was very friendly as usual, easy and safe drop off/pick up. Thank you More
by MeghanMM
June 04, 2020
GOOD SERVICE My service advisor Manuel Cruz was an absolute pleasure to deal with. He was on time to my appointment, was professional, and most important extremely My service advisor Manuel Cruz was an absolute pleasure to deal with. He was on time to my appointment, was professional, and most important extremely friendly with a good personality. The work was completed on-time and as promised and Manuel kept updating the status of the car for me throughout the day. Moving forward I am only going to service my vehicle at Pacific BMW. More
by STEPMATI
May 20, 2020
As always Manny was great and professional! Answersed all my question professionally and straight to the point. Offered me options that would keep my properly maintained and serviced. Overall great experienc my question professionally and straight to the point. Offered me options that would keep my properly maintained and serviced. Overall great experience! Thanks again! More
by aravarda1
May 18, 2020
Incredible service, nice people, quality care of my vehicle. Really happy with the experience- they are high tech and timely. I would highly recommend this group vehicle. Really happy with the experience- they are high tech and timely. I would highly recommend this group More
by saman.sizdahkhani
Other Employees Tagged: Amie Gasabyan, Marco Fausto , Remy Carretero, Narek Petrosian, Gilbert Pogosyan, Daniel Ramirez, Danny Sarmiento
May 13, 2020
Everyone is always so accommodating at Pacific BMW. Do you me waiting, they continue checking up on you to see if you’ve been helped. you me waiting, they continue checking up on you to see if you’ve been helped. More
by annav1983
Other Employees Tagged: Amie Gasabyan, Marco Fausto , Henry Burmayan, Remy Carretero, Narek Petrosian, Gilbert Pogosyan, Daniel Ramirez, Danny Sarmiento
April 30, 2020
Great service and great people Manny was my service advisor. He was very thorough and took care of my service needs, He gave me honest opinion and addressed my concerns. I felt co Manny was my service advisor. He was very thorough and took care of my service needs, He gave me honest opinion and addressed my concerns. I felt confident on the jobs they performed and never felt pressured to pay for thing I don't need. Pacific BMW has great customer service and enjoyed the loaner cars every time when I need service, I leased and own 4 BMWs from them over the years knowing I will always be taken care of. Other repair shop always quote lower price service but wheel you in for list of other things. The pricing for Pacific BMW service is quite competitive and for their professional service that I can rely on, I will definitely recommend them, More
by HARRIET.KAM
April 30, 2020
My service rep manny was great. However, many employees were not following proper guidelines during COVID. While they had signs all over that everyone must wear masks, it was not being enforced. It was not were not following proper guidelines during COVID. While they had signs all over that everyone must wear masks, it was not being enforced. It was noticeable that customers were not wearing masks themselves. Additionally there were numerous employees wearing masks over the mouth, but not covering their nose, which defeats the entire purpose. I expected better. Additionally, I was promised a certain type of vehicle as a loaner and with out addressed the promise, I was provided the exact opposite. More
by davidelij
April 28, 2020
My experience with Pacific BMW was very poor. My brand new X1 lease had a lot of maintenance problems with the screen and Bluetooth. After multiple trips to the service department the problem is still not new X1 lease had a lot of maintenance problems with the screen and Bluetooth. After multiple trips to the service department the problem is still not fixed. Next, with an exception of two people overall the staff was not empathetic to my situation and did not provide a luxury service. Lastly, the light interior stains if you wear blue jeans which the sales team should warn customers about. Mercedes or Audi light interior does not have this problem. I was very much looking forward to leasing a BMW however, after this experience I unfortunately would not recommend to lease with Pacific BMW. More
by morgan.devaud
Other Employees Tagged: Adees Zeretsian, Marco Fausto , Danny Sarmiento
April 27, 2020
Great Service! It was a pleasure dealing with the staff - A+! Would definitely recommend Pacific BMW for service and maintenance of your vehicle. Easy and on time - It was a pleasure dealing with the staff - A+! Would definitely recommend Pacific BMW for service and maintenance of your vehicle. Easy and on time - nice! More
by rwesleyw
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