Marc D'Ottavio | Page 2

Nice waiting room, very friendly and helpful staff, very efficient and got the service done quickly efficient and got the service done quickly More

by GERHARTKATE Verified Customer Verified Customer

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My experience with Bay Ridge is that they are friendly, helpful, and timely. I highly recommend. helpful, and timely. I highly recommend. More

by altheacorinne Verified Customer Verified Customer

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The service representative doesn't listen the customer's full inquiry and doesn't want to do the job right. My USB hub has been acting up since I got the brand new car and I have been there 3 times now for full inquiry and doesn't want to do the job right. My USB hub has been acting up since I got the brand new car and I have been there 3 times now for the same issue, the charge in the usb hub stop working, good thing I checked it right away again and this time they will be replacing the USB hub. More

by unipredicon Verified Customer Verified Customer

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The service was quick, but the communication was subpar at best. I took my car there due to a noise in the back and I explained that I thought it was the wheel bearings. I got the car back and they “fixed” at best. I took my car there due to a noise in the back and I explained that I thought it was the wheel bearings. I got the car back and they “fixed” it, but the same noise persisted. I took my car back a few weeks later and they checked it out and told me the wheel bearings were bad, go figure! And then they charged me an insane amount to fix it. I won’t be coming back here for repairs More

by philipandrus Verified Customer Verified Customer

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Very clean, explained everything to me what needed to be done at this time and what could wait. done at this time and what could wait. More

by EBBOLGER Verified Customer Verified Customer

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I had a very positive experience at Bay Ridge Subaru. My car was promptly taken when I arrived and I met with Marc who explained the process. The service area is extremely well organized. I was invited My car was promptly taken when I arrived and I met with Marc who explained the process. The service area is extremely well organized. I was invited to stay in their waiting area which was clean and comfortable and offered coffee and tea. My service was completed sooner than I expected and I was on my way! Thank you Marc for your excellent customer service! I highly recommend Bay Ridge Subaru for both car purchase and service. More

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Marc, the service supervisor addressed my concerns and ensured my vehicle was in great shape for an out of state family trip. I look forward to future vehicle purchases from Bayridge subaru and use of ensured my vehicle was in great shape for an out of state family trip. I look forward to future vehicle purchases from Bayridge subaru and use of their professional and caring service department. Thank you, Marc. More

by GSAMUELSON1 Verified Customer Verified Customer

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Let me start off by saying that this was my fifth Subaru Forester lease from this dealership. I will also say my sales representative for the 4 vehicles has retired. My experience with him was always with H Forester lease from this dealership. I will also say my sales representative for the 4 vehicles has retired. My experience with him was always with HIM ONLY and always seamless. My new sales rep and I did not get off to a good start as I was asking him questions about the $6000.00 above the MSRP was all about and was told "These are the times we are in and can we get on with the negotiation" . I tried to explain to him that I have been a loyal customer of Bay Ridge Subaru for for my last four vehicles and I would like some loyalty in return and because of my good standing with the dealership. well apparently loyalty went right out the window at this point which did not sit well with me so things were not going well. I was starting to second guess myself as to why I was still trying to get on with this deal with him because he kept going in and out of the GM office with some of the questions that I was asking which is something Im not accustomed to at this dealership. (I asked if they would like to move this vehicle today so they would know that I'm serious and the rep said yes). At this point I'm feeling a little stressed and getting ready to leave when I let him know that he needs to come down on these ridiculous numbers if u want a deal. by the way I was told this was the only forester they had in stock which I found a little odd. To the GM credit ( he seamed to be the one making the decisions although I never seen him) they did come down on the numbers to the point where we could at least start the process. at this point I'm there over an hour and a bit annoyed. long story short we sat down and worked out a deal that I was not happy about. before I left I asked him if he can put the cross pieces on the roof rack and told "no way" I would have to pay for those at a ridiculous figure. I told him I needed those cross sections as the rack is useless without them and was told to put my OLD ones on the NEW vehicle they would fit. once again not a good way to do business. so I told him I would be back the next day to pick up the new vehicle but was not happy with what went on this day. Obviously customers do not come first anymore. needless to say I will be rethinking a different vehicle at new dealership when my lease is up in three years.i walked out that day paying a lot more monthly and much more of a down payment than planned. when I went back the next day the sales rep told me there is not much difference with the new than the one I had so not much new to explain. I wanted out of there but should of asked more questions. ( again my last four vehicles a gentleman would sit with us and explain the difference without us asking.). So once again my experience for the first time at BAY RIDGE SUBARU did not go well with this rep. maybe its there diff way of doing business or maybe the rep does make a difference. PS. so when I got the vehicle home I realized that the tray for the center console was missing I called my rep and was told that the tray was an option and would have to pay $20.00 . its that sort of petty nonsense that has really turned me off. Bob and Maryann. More

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Everyone was very friendly from the time I drove in to the time I left. I was quoted up to 3 hours of service time and was in and out in 2! the time I left. I was quoted up to 3 hours of service time and was in and out in 2! More

by samita OHanlon Verified Customer Verified Customer

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I park my car in a public garage, and it seems the garage accidentally left a map reading light on that discharged the battery. I scheduled the service appointment after needing a jump start when I retrieved accidentally left a map reading light on that discharged the battery. I scheduled the service appointment after needing a jump start when I retrieved the car after several days. When I dropped off the vehicle, the service tech initially told me that my problem was that I hadn't driven the car EVERY day. He said that the new Subaru's have so much electronics that drain the battery they need to be driven every day! When I challenged this statement, he said my decades of experience with automobiles did not apply to the new Subaru's!! Fortunately the actual service folks found and solved the problem. I'm sure glad he wasn't the guy who fixes cars!! More

by bill Verified Customer Verified Customer

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