Marc D'Ottavio
Marc D'Ottavio at Bay Ridge Subaru

Marc D'Ottavio | Page 32

Service Advisor

Bay Ridge Subaru

1819 Cropsey Ave
Brooklyn, NY 11214

not yet
rated
919 Reviews

A Little About Marc... I have worked in multiple areas within the auto industry. Years In The Auto Field: 25. Interests & Hobbies: Fishing. First Car Owned: Chevrolet Monte Carlo. Dream Car Garage: Jaguar XJS.

not yet
rated

919 Reviews

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Dealership Experience

11 yrs, 7 mos

Industry Experience

36 yrs, 6 mos

Languages Spoken

English English

919 Reviews of Marc D'Ottavio

June 12, 2021

Dealership Rating
Employee Rating

Never had an issue and everyone there is super friendly and helpful, communication was clear. The service is great. The place is clean. I'm very happy. More

by DAMARISG75
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Jun 14, 2021

Bay Ridge Subaru responded

Thank you for choosing Bay Ridge Subaru to handle your vehicle's service needs. We look forward to assisting you again soon, DAMARISG75. Sincerely, Tom Ruggiero, Principal Dealer

June 10, 2021

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Great service you get what you pay for. The prices are high compared to others but I was completely satisfied with the service and care my Forester received. More

by GTY3MAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Patricia Schumacher , Kiara Colon, Peter Marconi

Jun 10, 2021

Bay Ridge Subaru responded

We appreciate you stopping at Bay Ridge Subaru! Sincerely, Tom Ruggiero, Principal Dealer

June 10, 2021

Dealership Rating
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Very smooth and pleasant experience. Made appointment for recall repair at last minute. Dropped off and picked up as scheduled. Marc was friendly and helpful. More

by tojufi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 10, 2021

Bay Ridge Subaru responded

Thank you for leaving us a great review! It was a pleasure to work with you, and we hope to work with you again soon, tojufi. Sincerely, Tom Ruggiero, Principal Dealer

June 10, 2021

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Bay Ridge Subaru was very pleasant, knowledgeable, clean and true to time. I was told 2,5 hours and was out in 2.25 hours. I'm a math teacher can you tell. LOL 5 stars to all involved. Linda Mollo Holmes More

by LMH710
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 10, 2021

Bay Ridge Subaru responded

Thank you for the 5 star rating! We appreciate your business and hope to work with you again soon! Sincerely, Tom Ruggiero, Principal Dealer

June 10, 2021

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This dealership is wonderful. Everyone is so pleasant. The new setup is great and comfortable as we wait for service to be performed on our car. More

by BKLYNMOM2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 10, 2021

Bay Ridge Subaru responded

BKLYNMOM2, thanks for taking a moment to rate us 5-stars. We hope we can be of assistance again soon. Sincerely, Tom Ruggiero, Principal Dealer

June 09, 2021

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Employee Rating

Kind. Considerate and efficient. Mgr. Mark went above and beyond to help me out as did the cashier. They were kind and considerate to my plight and epitomize what customer service should be all about. More

by JOYTOM227
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 09, 2021

Bay Ridge Subaru responded

Thank you for the positive review regarding Mark! We are so glad you had such a great experience and look forward to your next visit here! Sincerely, Tom Ruggiero, Principal Dealer

June 09, 2021

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Employee Rating

I have a leased vehicle which I assume would be maintained at the dealer. I always comply with scheduled maintenance and I have not damaged the vehicle in any way. I have a door handle that is malf More

by SALTERNO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Jun 14, 2021

Bay Ridge Subaru responded

Salterno, thank you for taking the time to leave us feedback on your experience. We always try our best to give all of our customers "5 star" experiences, but it seems we missed the mark here. If there's anything you would like to further discuss that would improve your experience with us, please don't hesitate to give us a call.

June 09, 2021

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I have good experiences bringing my car to Bay Ridge Subaru for service. Every employee is friendly, courteous, and professional. The kind of service my car needs is carefully and thoroughly explained More

by LGTEACHER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Patricia Schumacher

Jun 09, 2021

Bay Ridge Subaru responded

We're glad to hear you had a great experience with our staff! We're glad that our service team kept you up to date on any work your car needed and that our staff here made you feel comfortable. Thank you for choosing Bay Ridge Subaru! Sincerely, Tom Ruggiero, Principal Dealer

June 09, 2021

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Always a pleasure to bring my vehicle to Bay Ridge Subaru dealership. I would recommend this dealership as it is always clean, and service is quick and efficient. More

by GMAR55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 09, 2021

Bay Ridge Subaru responded

Gmar55, thank you for your positive review. We're glad to hear what you think of our dealership, and we hope to be able to work with you again sometime soon! Sincerely, Tom Ruggiero, Principal Dealer

June 07, 2021

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Great dealership, super friendly and efficient service department and they are dog friendly! I would highly recommend Bay Ridge Subaru for all of your new car and service needs. More

by REBECCAFE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 07, 2021

Bay Ridge Subaru responded

We appreciate the perfect 5 star rating, REBECCAFE. Please come see us again soon. Sincerely, Tom Ruggiero, Dealer Principal

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