Marc D'Ottavio
Marc D'Ottavio at Bay Ridge Subaru

Marc D'Ottavio | Page 7

Service Advisor

Bay Ridge Subaru

1819 Cropsey Ave
Brooklyn, NY 11214

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919 Reviews

A Little About Marc... I have worked in multiple areas within the auto industry. Years In The Auto Field: 25. Interests & Hobbies: Fishing. First Car Owned: Chevrolet Monte Carlo. Dream Car Garage: Jaguar XJS.

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919 Reviews

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Dealership Experience

11 yrs, 6 mos

Industry Experience

36 yrs, 5 mos

Languages Spoken

English English

919 Reviews of Marc D'Ottavio

January 19, 2022

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Employee Rating

After my oil change service was completed on Saturday no additional repairs were noted as suggested or needing immediate attention but when I came back on Monday for a repair that could not be done on the w More

by mvprophoto
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 20, 2022

Bay Ridge Subaru responded

I am very sorry to hear that your service visit fell short of our high expectations. We expect thorough, meticulous work from our team and it is disappointing that we fell short. I want to ensure that your concerns are addressed, so please give me a call directly when you have a free moment. Thank you, Andrea Gerace - Service Manager - (718) 232-1900

January 17, 2022

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Had a great experience at Bay Ridge Subaru and have already recommend to my friends. Friendly and knowledgable staff and a nice waiting room made the experience much better than other NYC-area dealersh More

by mike.rucker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 18, 2022

Bay Ridge Subaru responded

Mike, thank you for taking the time to review us! We are so glad to hear that you had a successful service experience working with the Bay Ridge Subaru team. Drive safely, and we hope to see you back again down the road!

January 16, 2022

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When I urgently needed a car inspection I called Bay Ridge Subaru and received an appointment for the next day. I was greeted by the great professionals, the job was done on time. They even went outside More

by LEVKRASNY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Patricia Schumacher , Sabina Triunfel

Jan 17, 2022

Bay Ridge Subaru responded

Thank you for the glowing feedback! Hearing that you are so confident in the Bay Ridge Subaru team to get the job done made our day. Drive safely, and we hope to earn your business again down the road!

Jan 18, 2022

LEVKRASNY responded

Thank you for your kind words. I am your devoted customer. Lev

January 14, 2022

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Courteous personnel let me know what is happening, how long my wait time will be,what repairs will be done and an estimate of the work to be done. If an unexpected matter arises it is brought to my attent More

by DRINA.SLATER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Patricia Schumacher , Sabina Triunfel

Jan 15, 2022

Bay Ridge Subaru responded

We aim to keep our guests informed every step of the way during service visits, and it's excellent to hear you appreciate our efforts. We're grateful that you've selected Bay Ridge Subaru as your service provider and we look forward to the next time you stop by!

January 13, 2022

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Sabina was extremely kind and helpful. Made sure to give me the vost of everything before a decision was made, which I really appreciated. Super friendly and great at her job. More

by rachelgallat
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Patricia Schumacher , Sabina Triunfel

Jan 14, 2022

Bay Ridge Subaru responded

Thank you for the great review, Rachel! We are so glad to hear that Sabrina went above and beyond to assist with your vehicle. Drive safely, and we hope to see you back again at Bay Ridge Subaru!

January 12, 2022

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The multipoint check up sheet was all green but they didn’t actually check it. I had to fix it at another shop More

by TLC4UONLY55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 13, 2022

Bay Ridge Subaru responded

I apologize for any mix-ups on your multipoint check-up sheet. Customer satisfaction is our priority, so I'm disappointed that you felt you had to take your vehicle to another shop. Moving forward, if you ever have any questions or concerns, please don't hesitate to ask, as we want our guests to feel confident in our work. I look forward to providing you with a five-star experience next time. Thank you, Andrea Gerace - Service Manager - (718) 232-1900

January 10, 2022

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My interactions with Bay Ridge Subaru are always pleasant and professional. The staff is unfailingly polite, helpful, and efficient. More

by DR.RCOLVIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 11, 2022

Bay Ridge Subaru responded

Thank you for your continued business and your great review! Your support means a lot to us and we look forward to welcoming you back to Bay Ridge Subaru next time.

January 08, 2022

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Bay Ridge Subaru is BY FAR the best Subaru dealership I've ever worked with. Normally I don't use the dealer for car maintenance after the initial warranty is over, but BRS is so good and accommodating More

by LKWBKVT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Andrea Gerace

Jan 10, 2022

Bay Ridge Subaru responded

This review makes our day! Thank you for choosing Bay Ridge Subaru and for sharing your support. We look forward to welcoming you back next time!

January 07, 2022

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I was very impressed with the professionalism of the staff. The area was clean and comfortable to wait in while they performed maintenance. I'm very happy with the service they provide. But, I was di More

by MBALZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 12, 2022

Bay Ridge Subaru responded

Thank you for sharing a bit about your recent service experience. We're so glad our professionalism and facilities impressed you during your visit. We wish we could've offered a better solution to the issue you were facing and will do our best to keep you informed when a fix is available. We appreciate your support for Bay Ridge Subaru and look forward to working with you more in the future!

January 06, 2022

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Very pleased with communication in advance of visit; speed with which the car was received and delivered. Will definitely do future service visits there. More

by cmfinan
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Jan 07, 2022

Bay Ridge Subaru responded

Thank you for the great review! We are thrilled to hear that you had such a successful service experience working with the Bay Ridge Subaru team. Drive safely, and we hope to see you back again down the road!

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