Marc D'Ottavio | Page 6

Great communication. Explained in detail the work to be done and the time it would take to complete. Super friendly staff. Always a pleasure. done and the time it would take to complete. Super friendly staff. Always a pleasure. More

by Mark W. Verified Customer Verified Customer

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My service experience was excellent. Service staff were completely efficient and professional, and they were able to address every issue I had to my complete satisfaction. completely efficient and professional, and they were able to address every issue I had to my complete satisfaction. More

by sammoriber Verified Customer Verified Customer

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Always a pleasure to get my car serviced at Bay Ridge Subaru! The staff is incredibly helpful, friendly, and pleasant! Subaru! The staff is incredibly helpful, friendly, and pleasant! More

by Little Poppy Verified Customer Verified Customer

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Came on for a oil change @ 10;30, was done by 11:30. Very happy. happy. More

by PMEMGMCM Verified Customer Verified Customer

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I came in to have my car serviced for the CVT parking brake switch issue and my ac checked. However, the first advisor an asian descent gentleman was just rude, Everything I asked for he claimed could no brake switch issue and my ac checked. However, the first advisor an asian descent gentleman was just rude, Everything I asked for he claimed could not be done and the wait time was 4 hours or leave the car they did not have time tody. I made this appointment weeks ago. Before I could ever suggest anything he said it could not be done. then he walked off and left me standing there and took someone else. However the second advisor Marc Dottavio who actually helped me was kind and considerate. He calmed me down because I felt insulted and disrespected by the first advisor but he listened to my concerns. My key kept getting stuck in the ignition with the parking brake, it happened several times but they were able to duplicate it and fix the issue, He also checked the AC but they found nothing wrong and it only took a couple of hours. Thank you for all your help and patience. Tell the service department they did not finish putting my car together they left the back panel to my middle console laying on the floor. Put my car back completely when you service it. Thank You. More

by ENFOXX Verified Customer Verified Customer

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no appointment needed for oil change and annual inspection. quick service and reasonable price. my fave~! inspection. quick service and reasonable price. my fave~! More

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Bay Ridge Subaru was able to diagnose the problem with my Crosstrek and fix it the same day - I was treated in a friendly and professional manner, and while it did take several hours for my car to be ready, Crosstrek and fix it the same day - I was treated in a friendly and professional manner, and while it did take several hours for my car to be ready, the waiting area was comfortable. More

by cholf Verified Customer Verified Customer

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Everyone I encountered was very kind and helpful. The waiting area was clean and comfortable. It was a pleasant experience. waiting area was clean and comfortable. It was a pleasant experience. More

by Plavin13 Verified Customer Verified Customer

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The service department delivers great service. They are all very friendly, honest and very courteous. all very friendly, honest and very courteous. More

by LNAPRN Verified Customer Verified Customer

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1 st time using: Prompt, courteous, gave clear explanations and seem fair. Will definitely return. explanations and seem fair. Will definitely return. More

by wal.went Verified Customer Verified Customer

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