Marc D'Ottavio
Marc D'Ottavio at Bay Ridge Subaru

Marc D'Ottavio | Page 9

Service Advisor

Bay Ridge Subaru

1819 Cropsey Ave
Brooklyn, NY 11214

not yet
rated
919 Reviews

A Little About Marc... I have worked in multiple areas within the auto industry. Years In The Auto Field: 25. Interests & Hobbies: Fishing. First Car Owned: Chevrolet Monte Carlo. Dream Car Garage: Jaguar XJS.

not yet
rated

919 Reviews

Write a Review

Dealership Experience

11 yrs, 6 mos

Industry Experience

36 yrs, 5 mos

Languages Spoken

English English

919 Reviews of Marc D'Ottavio

December 29, 2021

Dealership Rating
Employee Rating

The staff is competent, friendly and helpful, even when exceedingly busy. Also, service was efficient and took less than an hour. Just time enough for a cup of coffee, which was provided for free. More

by RDRINAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Roy Malinov, Patricia Schumacher , Cornelius Middleton, Sabina Triunfel

Dec 29, 2021

Bay Ridge Subaru responded

We are happy to hear that your service appointment was quick and speedy, and we are glad that you could enjoy some coffee while you waited. We'll see you again down the line! --The Bay Ridge Subaru team

December 29, 2021

Dealership Rating
Employee Rating

Wasn’t real happy when I took possession of my car and did the financing. I probably will use my own financing. Also salesman should of explained all the models and what can standard or not on the cross More

by gifford_elizabeth
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Anthony Grippo

Dec 29, 2021

Bay Ridge Subaru responded

Elizabeth, while I'm glad you've enjoyed working with our service team, I regret the sales and finance process left you wanting more. I would appreciate the chance to connect so I can better understand what we could have improved about your experience, and so I can help with any outstanding needs or concerns. Please reach out if you'd like to have a conversation. Best, Mike Chiusano - General Sales Manager - 718-234-7960

December 29, 2021

Dealership Rating
Employee Rating

Staff is great but the dealership needs better policies working with enterprise fleet. I brought in my vehicle which is a enterprise fleet vehicle for an oil change, brake flush and tire rotation. Spent a More

by jamesho207
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Jan 12, 2022

Bay Ridge Subaru responded

I am very sorry to hear about the delays during your service visit. We strive to make the experience easy and efficient for our guests and it is disappointing that we missed the mark. We will use your feedback to improve our processes moving forward, so we appreciate you taking the time to share. Thank you, Andrea Gerace - Service Manager - (718) 232-1900

December 29, 2021

Dealership Rating
Employee Rating

They are Very professional and helpful to customer. They keep you updated about your car status. More

by STOP9394
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Patricia Schumacher , Sabina Triunfel

Dec 29, 2021

Bay Ridge Subaru responded

We're glad you can count on us to take great care of your vehicle! Thank you for the superb feedback, from everyone here at Bay Ridge Subaru! We'll see you again next time!

December 28, 2021

Dealership Rating
Employee Rating

did not check my washer fluid level and oil change decal reminder missing otherwise safety dash lights went away with tires replacement-alignment More

by MUSKIE46
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Patricia Schumacher , Sabina Triunfel

Dec 29, 2021

Bay Ridge Subaru responded

I am sorry to read this review. We strive to deliver seamless and professional service, and it is disappointing that this was not better reflected in your experience. I assure you that we will use this feedback to improve our practices in the future. Lastly, I would appreciate the chance to speak with you to see that these concerns have been properly addressed. If you are willing to discuss this further, please give me a call directly. Thank you, Andrea Gerace - Service Manager - (718) 232-1900

December 28, 2021

Dealership Rating
Employee Rating

The service is smooth and straightforward. My advisor was helpful. I would recommend deal direct. More

by mhefez1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 29, 2021

Bay Ridge Subaru responded

Thank you for choosing Bay Ridge Subaru for your service needs! We appreciate your feedback and we look forward to welcoming you back next time.

December 27, 2021

Dealership Rating
Employee Rating

Great service after stressful experience with car... Marc responded promptly and competently. Changing my service location to Bay Ridge... More

by cdoudna
Customer Service
Recommend Dealer
Yes
Dec 27, 2021

Bay Ridge Subaru responded

We are pleased to hear that Marc's responsiveness could ensure you had a more positive experience at Bay Ridge Subaru! It was a pleasure to work with you and earn you five stars. Have a wonderful New Year!

December 26, 2021

Dealership Rating
Employee Rating

NYS Inspection. New battery will keep safe trip to Albany!! New light bulb. Usual check up. Best More

by STEPHENK556
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Patricia Schumacher , Sabina Triunfel

Dec 27, 2021

Bay Ridge Subaru responded

Hi Stephen - We are so happy we could help! Thank you for choosing Bay Ridge Subaru and for stopping by to leave a review. Happy driving!

December 24, 2021

Dealership Rating
Employee Rating

The service was excellent and surprisingly fast. The waiting room was comfortable and everyone was pleasant and professional. More

by swain_h
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 27, 2021

Bay Ridge Subaru responded

We can't ask for better feedback than this! Many thanks for supporting our business with this excellent review, and the Bay Ridge Subaru team looks forward to your next visit!

December 23, 2021

Dealership Rating
Employee Rating

Quick and convenient service. Thank you for taking care of the car. Happy holidays and best wishes! More

by CKUHN420
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Patricia Schumacher , Sabina Triunfel

Dec 27, 2021

Bay Ridge Subaru responded

It is our pleasure to help! Thank you for the amazing review and happy holidays, from the entire Bay Ridge Subaru family. Take care!

...
9
...