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Marc D'Ottavio
920 Reviews
A Little About Marc... I have worked in multiple areas within the auto industry. Years In The Auto Field: 25. Interests & Hobbies: Fishing. First Car Owned: Chevrolet Monte Carlo. Dream Car Garage: Jaguar XJS.
Read moreDealership Experience
9 yrs, 6 mos
Industry Experience
34 yrs, 5 mos
Languages Spoken
English
920 Reviews of Marc D'Ottavio
July 05, 2019
New parts installation The parts replacement was fine but the car was returned to me damaged (dents and scratches on the driver's side). I was told to bring the car in on Mo The parts replacement was fine but the car was returned to me damaged (dents and scratches on the driver's side). I was told to bring the car in on Monday July 8th for repairs. Accidents will happen so I understand, however the staff that worked on this car should have informed me as soon as the car was ready for me that an incident happened. Instead the car was returned to me with no indication that it was damaged. More
by TOSCANO2623
Verified Customer
Helpful 
June 29, 2019
Not sure Customer service is not what it should be. I’m not talking about the people working there as they seem nice. But is it truly company policy to charge Customer service is not what it should be. I’m not talking about the people working there as they seem nice. But is it truly company policy to charge for a loaner car when a customer spends $800 in service and maintenance? It left a bad taste... More
by JO
Other Employees Tagged: Marc was professional...
June 25, 2019
Recall item,oil change, key wouldn't come out or turn off As I didn't have the highly important appointment. They deemed it important to take the car and they couldn't close it either. Your finance people As I didn't have the highly important appointment. They deemed it important to take the car and they couldn't close it either. Your finance people were very accommodating. More
by HASMAN46
Other Employees Tagged: No other names are on the invoice
June 24, 2019
Better than satisfactory. I was greeted courteously and told the service required would take two hours. This turned out to be an accurate forecast and I was shortly on my way. I was greeted courteously and told the service required would take two hours. This turned out to be an accurate forecast and I was shortly on my way. The dealership is still undergoing renovations, hence this is not a five star review. More
by EDWARDW0
June 24, 2019
Service Synthetic oil change with filter and inspection Quick, efficient, friendly, helpful Highest ratings to all involved Especially Marc, pleasu Synthetic oil change with filter and inspection Quick, efficient, friendly, helpful Highest ratings to all involved Especially Marc, pleasure to deal with Honest, open and concerned he is More
by JVCARDIN
Other Employees Tagged: Patricia Schumacher
June 24, 2019
Great service The service dept. at bay ridge Subaru is outstanding. Always a pleasant experience taking my car in for maintenance. My service rep Mark D. Is courteo The service dept. at bay ridge Subaru is outstanding. Always a pleasant experience taking my car in for maintenance. My service rep Mark D. Is courteous, friendly and professional every time. More
by Josie
June 22, 2019
Excellent Service The service to fix a tail light problem which had resulted in a recall was very efficient. While the service personnel were fixing the light, they al The service to fix a tail light problem which had resulted in a recall was very efficient. While the service personnel were fixing the light, they also did a spot check of the car and helped me synch my phone to the car. Very courteous. More
by MEGANMERYRYAN
Other Employees Tagged: Andrea Gerace
June 19, 2019
Always good service! Been dealing with Bay Ridge Subaru since 2005 when I bought my Outback Impreza.Always have a good experience. I will buy my next Suburu there. Very p Been dealing with Bay Ridge Subaru since 2005 when I bought my Outback Impreza.Always have a good experience. I will buy my next Suburu there. Very professional! More
by SACCO810
Other Employees Tagged: Thomas Ruggiero, Chris Malone
June 13, 2019
Thorough professional service My service visit was for 2 recalls. I called made appointment for recalls. When I arrived I was asked if there were any other issues. Sometimes whi My service visit was for 2 recalls. I called made appointment for recalls. When I arrived I was asked if there were any other issues. Sometimes while driving within the cabin would hear a squeak like a spring They made the recall adjustments. They drove the car but my other issue wasn't happening while they drove the car. I was going to be due for 18 mo service visit, I was asked if I wanted to do this now or reschedule. I appreciated that they saved me an additional visit. The best thing that happened was we were told it would take about 4 hours. We we were out with everything being done in about 2 hours. More
by BROWNER
June 10, 2019
Very good service at Bay Ridge Subaru I had an appointment for 6/6/19, for Subaru air bag recall and oil change. The wait that day was shorter than expected. The employees was nice and c I had an appointment for 6/6/19, for Subaru air bag recall and oil change. The wait that day was shorter than expected. The employees was nice and courteous. Thank you More
by MAXFRAN5050
Other Employees Tagged: Patricia Schumacher, Andrea Gerace , Pamela Morgan, Michael Otero
