Marc D'Ottavio | Page 91

Not sure Customer service is not what it should be. I’m not talking about the people working there as they seem nice. But is it truly company policy to charge Customer service is not what it should be. I’m not talking about the people working there as they seem nice. But is it truly company policy to charge for a loaner car when a customer spends $800 in service and maintenance? It left a bad taste... More

by JO Verified Customer Verified Customer

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Recall item,oil change, key wouldn't come out or turn off As I didn't have the highly important appointment. They deemed it important to take the car and they couldn't close it either. Your finance people As I didn't have the highly important appointment. They deemed it important to take the car and they couldn't close it either. Your finance people were very accommodating. More

by HASMAN46 Verified Customer Verified Customer

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Great service The service dept. at bay ridge Subaru is outstanding. Always a pleasant experience taking my car in for maintenance. My service rep Mark D. Is courteo The service dept. at bay ridge Subaru is outstanding. Always a pleasant experience taking my car in for maintenance. My service rep Mark D. Is courteous, friendly and professional every time. More

by Josie Verified Customer Verified Customer

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Service Synthetic oil change with filter and inspection Quick, efficient, friendly, helpful Highest ratings to all involved Especially Marc, pleasu Synthetic oil change with filter and inspection Quick, efficient, friendly, helpful Highest ratings to all involved Especially Marc, pleasure to deal with Honest, open and concerned he is More

by JVCARDIN Verified Customer Verified Customer

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Better than satisfactory. I was greeted courteously and told the service required would take two hours. This turned out to be an accurate forecast and I was shortly on my way. I was greeted courteously and told the service required would take two hours. This turned out to be an accurate forecast and I was shortly on my way. The dealership is still undergoing renovations, hence this is not a five star review. More

by EDWARDW0 Verified Customer Verified Customer

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Excellent Service The service to fix a tail light problem which had resulted in a recall was very efficient. While the service personnel were fixing the light, they al The service to fix a tail light problem which had resulted in a recall was very efficient. While the service personnel were fixing the light, they also did a spot check of the car and helped me synch my phone to the car. Very courteous. More

by MEGANMERYRYAN Verified Customer Verified Customer

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Always good service! Been dealing with Bay Ridge Subaru since 2005 when I bought my Outback Impreza.Always have a good experience. I will buy my next Suburu there. Very p Been dealing with Bay Ridge Subaru since 2005 when I bought my Outback Impreza.Always have a good experience. I will buy my next Suburu there. Very professional! More

by SACCO810 Verified Customer Verified Customer

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Thorough professional service My service visit was for 2 recalls. I called made appointment for recalls. When I arrived I was asked if there were any other issues. Sometimes whi My service visit was for 2 recalls. I called made appointment for recalls. When I arrived I was asked if there were any other issues. Sometimes while driving within the cabin would hear a squeak like a spring They made the recall adjustments. They drove the car but my other issue wasn't happening while they drove the car. I was going to be due for 18 mo service visit, I was asked if I wanted to do this now or reschedule. I appreciated that they saved me an additional visit. The best thing that happened was we were told it would take about 4 hours. We we were out with everything being done in about 2 hours. More

by BROWNER Verified Customer Verified Customer

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Very good service at Bay Ridge Subaru I had an appointment for 6/6/19, for Subaru air bag recall and oil change. The wait that day was shorter than expected. The employees was nice and c I had an appointment for 6/6/19, for Subaru air bag recall and oil change. The wait that day was shorter than expected. The employees was nice and courteous. Thank you More

by MAXFRAN5050 Verified Customer Verified Customer

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oil change Because of all the on-going construction work at the location, I admire all the work done and the customer attention and support. thank you. Because of all the on-going construction work at the location, I admire all the work done and the customer attention and support. thank you. More

by JORDAN.JAN Verified Customer Verified Customer

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