Marc Halliday | Page 4

Liars. Good honest people are not liars. I previously wrote a good review on a few internet platforms including this one, and recommended this dealer a Good honest people are not liars. I previously wrote a good review on a few internet platforms including this one, and recommended this dealer and Michael Stock only to be kind. He was not great, to be honest. He was only adequate at best. But when I got home with my certified preowned vehicle that I paid thousands extra to have it fully covered with warrantee, I found that some electronics were faulty and not working. I spent $30,000 nearly 6 weeks ago and I still do not have a fuklky operational truck even though they are suypposed top be "certified preowned". What a sad joke. The service department must have let the issues slip when putting the vehicle out for sale. So it would be great idf they owned up to their mistakes. They also told me a card was in the glove box with the car's keyless lock code. It was not there and 6 weeks later with several phone calls, I still cannot get the proper code from them. Michael Stock and Mark Halliday both told me the broken parts would be fixed but they never got back to me. I told them I am working very long hours growing food for our community. That is why I bought the truck. I do not have time to chase them around for over a month, days on the phone being given the round-around.. So instead of owning up and taking responsibility for their mistakes like grown men, they lied and said that the service dept made several appointments that I did not show up for. They never called or emailed me even once. It is all a pack of lies. They claim to record all phone calls so I asked to provide the recording of ANY phone call or to show me even a single email from the service department or any conversations about any service appointments. These things cannot be provided because they do not exist. They are Liars and I do not trust dishonest people with my money or my property. I suggest that you also learn from my mistake and do not trust these people. I am cancelling the extended warranty because obviously it was thousands extra for absolutely nothing. I can get much better from another company. The warranty company does not agree with Heritage Ford's Michael Stock's claim that he believes that I am only covered if their lying mechanics do the work. I am done with the lies and the liars. I am waiting for the manager of the service dept, Dana, to get back to me with evidence of these mysterious phantom service appointments and communications that never happened. Zack, the general manager, is refusing to speak to me about this. He hides, backing the lies because the entire dealership is just sleazy. (no one has ever called except once when the finance manager called to inform me that they had signed me up DOUBLE DEBT for two financing arrangements at the same time and I took time out of my day to patiently to fix that SNAFU after getting a mysterious call from Capital One asking for my personal details. I was surprised top find that they signed me up for another debt that I was entirely unawarae of and not what they were telling me at the dealership. I am all done with Heritage Ford SNAFUs. I am all about love and patience but not when someone lies.) At this point I do not trust their service department not to do something malicious if they are capable of lying about a customer. I would not trust them with a Tonka Truck. Heritage Ford's solution to making mistakes is to lie and gaslight people who just spent $30,000 on a used vehicle. These people are liars, plain and simple. There obviously is no warranty on certified pre owned vehicles and even if you pay for extra coverage you will be wasting your money. You cannot trust anything these people say. Beware! More

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I had the best experience at the dealership. Everyone was so welcoming and I had a crew of cheerleaders helping me find the perfect new ride. There was no competition over sales, no snark about Everyone was so welcoming and I had a crew of cheerleaders helping me find the perfect new ride. There was no competition over sales, no snark about other OEMs and the whole process was transparent and comfortable. More

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I had a great experience at Heritage Ford. The were friendly and knowledgeable and tried to get me the best deal they could. The were friendly and knowledgeable and tried to get me the best deal they could. More

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My recent car buying experience at Heritage Ford was a complete nightmare, marked by deceitful practices that left me feeling betrayed and frustrated. What started as a routine test drive and seemingly st complete nightmare, marked by deceitful practices that left me feeling betrayed and frustrated. What started as a routine test drive and seemingly straightforward transaction turned into a distressing situation that I never thought I would encounter. This was the second vehicle I purchased in 18 months from Heritage Ford and will be the last. The test drive went smoothly, and I decided to move forward with the purchase. Little did I know that this decision would lead to an unsettling revelation. After signing the paperwork and eagerly anticipating driving off with my new car, I was taken aback when I was presented with a similar vehicle with slight differences. The car handed over to me had noticeable damage and was not the vehicle I test drove. The damage, though slight, was significant enough to raise concerns about the dealership's integrity and commitment to customer satisfaction. It left me wondering if this was a deliberate attempt to pass off a compromised vehicle, assuming I wouldn't notice or care about the difference. The undisclosed damage included dings on the back of the vehicle that were easily noticeable to the eye. The damage was so great that I was advised the dealership would paint the back of the vehicle in the near future. No one should have to endure the disappointment and frustration that comes with being provided with a different, damaged vehicle after signing on the dotted line. Ultimately, after complaining to management and signing additional paperwork I was sold a similar car with no damage. More

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Very clean showroom with a fleet of vehicles on the lot. They worked with me to get the numbers where I needed them and I never felt pressured. They worked with me to get the numbers where I needed them and I never felt pressured. More

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A great experience given the price of new vehicles these days. Mike was patient and very informative and Mark was very understanding as well. Offer people good deals and they will come back; we're all jus days. Mike was patient and very informative and Mark was very understanding as well. Offer people good deals and they will come back; we're all just trying to survive Bidenomics until the world gets back to normal. Mike, if you run low on Ramen noodles give us a call; we won't let you go hungry.....just continue the good deals for people! More

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When I came into heritage I was honestly very lost I knew what I was looking for but i didn’t know how to go for it. Michael stayed by my side and helped me from picking the car based on my needs, budget, an what I was looking for but i didn’t know how to go for it. Michael stayed by my side and helped me from picking the car based on my needs, budget, and comfortability. Even when it didn’t look like he would get anything out of the sale with me he still took the time to make sure that I felt validated as a human and as a customer. I will 100% always go to Michael for car things and heritage ford is the best place hands down in Vermont for a car. More

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Excellent team Everyone in every department exceptional Truly an experience worth the experience Thank you H Team ! Truly an experience worth the experience Thank you H Team ! More

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Great experience with Jake, Theresa and the entire Heritage team. They were communicative, helpful, and I never felt pressured at any point in the process. Very pleased with the entire process! Heritage team. They were communicative, helpful, and I never felt pressured at any point in the process. Very pleased with the entire process! More

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Very patient excellent service Bill made my experience with Heritage successful and easy! Thank you Bill! with Heritage successful and easy! Thank you Bill! More

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