Marc Seigel
Marc Seigel at East Hills Chrysler Jeep Dodge Ram SRT

Marc Seigel | Page 5

Service Writer

East Hills Chrysler Jeep Dodge Ram SRT

2300 Northern Boulevard
Greenvale, NY 11548

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208 Reviews
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208 Reviews

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208 Reviews of Marc Seigel

August 13, 2020

Dealership Rating
Employee Rating

After multiple appointments to repair under warranty they never had correct parts, finally they have correct parts and service manager refused to repair under warranty More

by JBarwick
Customer Service
Friendliness
Recommend Dealer
No

Other Employees Tagged: Chris McEntee, Service Manager

Aug 13, 2020

East Hills Chrysler Jeep Dodge Ram SRT responded

Dear Mr. Barwick, I’m sorry you had the experience you had today. No customer should leave here feeling the way you did. I’ve spoken to Chris and our owner, who, in turn, had spoken to our service writers present at the time of your visit. There appear to be some discrepancies with the events that took place. We adhere to the New York and CDC safety protocols. Interestingly, you attempted to walk in without a mask -- which you left out of your review -- and you were asked to leave to get your mask. Chris was always wearing a mask. You are incorrect in saying he had, “no mask” and “he wasn’t wearing a mask.” Your vehicle is out of warranty. For us to have a claim to approach FCA about why your vehicle should be covered by warranty, there must be some sort of proof that you’ve had the issue on prior occasions. There is no record in the history of our servicing your vehicle that would indicate you’ve had this issue prior. You’ve got a pattern of behavior that is not conducive to a healthy business relationship. There comes a time when we have to decide how much abuse we will tolerate. Today, was our tipping point. We told you to leave, even after you were willing to pay for the repair without benefit of the warranty. Sincerely, Phil Wolhar Chief Marketing Officer East Hills Auto Group pwolhar@easthillsjeep.com

August 10, 2020

Dealership Rating
Employee Rating

Marc Seigel really cares. We had an issue with our fuel pump relay, and couldn't get our Jeep started. Marc spent time with us over the phone to help us understand the problem More

by dusty79
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 10, 2020

East Hills Chrysler Jeep Dodge Ram SRT responded

Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Sincerely, Phil Wolhar Chief Marketing Officer East Hills Auto Group pwolhar@easthillsjeep.com

August 08, 2020

Dealership Rating
Employee Rating

Everything is ok, thank you, Marc is being very professional and explained everything. Will definitely come back again in the future for Marc and the service More

by Dai
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 10, 2020

East Hills Chrysler Jeep Dodge Ram SRT responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Sincerely, Phil Wolhar Chief Marketing Officer East Hills Auto Group pwolhar@easthillsjeep.com

August 05, 2020

Dealership Rating

I couldn’t be happier with the level of professionalism and prompt service that I received from Marc. Even with a scheduling mixup he was able to receive my vehicle and correct my problems and return my ve More

by Teddy Lee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 07, 2020

East Hills Chrysler Jeep Dodge Ram SRT responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Sincerely, Phil Wolhar Chief Marketing Officer East Hills Auto Group pwolhar@easthillsjeep.com

July 11, 2020

Dealership Rating
Employee Rating

picked up loaner car and drop off Jeep to fix oil leak Everything went smooth and and it was my first time getting a loaner car. It was a pleasure doing business at East Hills during these difficult times. More

by erinartski
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Rafael Campos

Jul 15, 2020

East Hills Chrysler Jeep Dodge Ram SRT responded

Thank you for the feedback! We are happy to hear about your positive experience at East Hills Chrysler Jeep Dodge, and we are grateful you chose us for your automotive needs. We look forward to working with you again in the future! Sincerely, Phil Wolhar Chief Marketing Officer East Hills Auto Group pwolhar@easthillsjeep.com

July 09, 2020

Dealership Rating
Employee Rating

Marc Siegel took care of routine and non-routine maintenance of my vehicle to make it run like brand new. I had a particularly complicated issue that he resolved with ease More

by Sbifone
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 13, 2020

East Hills Chrysler Jeep Dodge Ram SRT responded

We love hearing from our customers, so thank you for taking the time to write this glowing review! It's wonderful to hear that our staff at East Hills Chrysler Jeep Dodge was able to provide you with an awesome experience! We really appreciate this feedback and we will share it with the team. Thanks again, and if you have any questions about the work that was done, please feel free to contact us. Sincerely, Phil Wolhar Chief Marketing Officer East Hills Auto Group pwolhar@easthillsjeep.com

July 08, 2020

Dealership Rating
Employee Rating

they were super helpful my car was towed in the service advisor was very useful very helpful in helping me make decisions and make sure I got the right service More

by Staples
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 13, 2020

East Hills Chrysler Jeep Dodge Ram SRT responded

Thank you for the feedback! We are happy to hear about your positive experience at East Hills Chrysler Jeep Dodge, and we are grateful you chose us for your automotive needs. We look forward to working with you again in the future! Sincerely, Phil Wolhar Chief Marketing Officer East Hills Auto Group pwolhar@easthillsjeep.com

June 04, 2020

Dealership Rating
Employee Rating

Excellent response to virus conditions! Excellent service. Everyone wore masks, kept distance, option to pay by cc on phone. Covered steering wheel, Explained service. Definitely recommend. More

by Dee
Recommend Dealer
Yes

Other Employees Tagged: The guys at drop off and pick up were excellent with Corona situation

Jun 09, 2020

East Hills Chrysler Jeep Dodge Ram SRT responded

We really appreciate your feedback, Dee. We love hearing from our customers and thank you for choosing us for your automotive needs. We hope that if you ever require automotive assistance in the future, you won’t hesitate to reach out to us. Sincerely, Phil Wolhar Chief Marketing Officer East Hills Auto Group pwolhar@easthillsjeep.com

June 02, 2020

Dealership Rating
Employee Rating

Excellent, friendly, quick service. Took me without an appointment. In Covid 19 era, had a non contact experience, they protected the vehicle and had benches outside to social distance. More

by Howie13
Recommend Dealer
Yes
Jun 05, 2020

East Hills Chrysler Jeep Dodge Ram SRT responded

We love hearing from our customers, so thank you for taking the time to write this glowing review! It's wonderful to hear that our staff at East Hills Chrysler Jeep Dodge was able to provide you with an awesome experience! We really appreciate this feedback and we will share it with the team. Thanks again, and if you have any questions about the work that was done, please feel free to contact us. Sincerely, Phil Wolhar Chief Marketing Officer East Hills Auto Group pwolhar@easthillsjeep.com

February 04, 2020

Dealership Rating
Employee Rating

Service The Sunroof on my jeep was making noise and I took it to the service department, and with in one day they had it repair. The service was very excellen More

by Myknos
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 06, 2020

East Hills Chrysler Jeep Dodge Ram SRT responded

Thanks for this great review! We can't tell you enough how much we appreciate our service team. They do a fantastic job and we are very happy that they were there to take care of you! Thank you again and we look forward to working with you in the future! Sincerely, Oliver Brodlieb | Owner

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