Marcell Saavedra | Page 11

Marcell provided great customer service. I will definitely choose this dealership moving forward. Thank you I will definitely choose this dealership moving forward. Thank you More

by WASHINGTON.QUINCELLA Verified Customer Verified Customer

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Accommodating they explained well about the damage of the car & cost if ever not cover with the warranty before they fix it! car & cost if ever not cover with the warranty before they fix it! More

by lenie0901 Verified Customer Verified Customer

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Nice people but service can be a lil better … brought my mom in to get a car and she did and I was suppose to receive $100 … now a course the person who promised it doesn’t work there any more ! mom in to get a car and she did and I was suppose to receive $100 … now a course the person who promised it doesn’t work there any more ! More

by FERRELLK86 Verified Customer Verified Customer

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I’m glad they covered the new battery with the Warranty. My car was washed clean when I picked it up. My car was washed clean when I picked it up. More

by CyberNoise Verified Customer Verified Customer

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Always helpful knowledgeable staff also every time I come here I never have any problems here I never have any problems More

by tullous88 Verified Customer Verified Customer

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No waiting at all once we pulled up the waiting line ! Our service advisor Chris came up right away to welcome us ! He had us out of the facility about twenty mins ! Our service advisor Chris came up right away to welcome us ! He had us out of the facility about twenty mins ! More

by NO26 Verified Customer Verified Customer

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Everyone in the service department was fantastic and very helpful. My care was taken care of wonderfully. My care looked great. Thank you for cleaning my car also. I thank you all! helpful. My care was taken care of wonderfully. My care looked great. Thank you for cleaning my car also. I thank you all! More

by RACHELSCHAUB27 Verified Customer Verified Customer

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Great service! The video explaining what was wrong with my car was also very helpful in seeing what needed to be done The video explaining what was wrong with my car was also very helpful in seeing what needed to be done More

by KULASA13 Verified Customer Verified Customer

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Incredible. Best hospitality ever. Immediately solved the problem. Clear communication. Capri was amazing. Priceless service….showed up Without an appointment, Best hospitality ever. Immediately solved the problem. Clear communication. Capri was amazing. Priceless service….showed up Without an appointment, and they were short staffed-still made room to diagnose the problem, and even without the car check engine light on, they still diagnosed the car, found issues with the exhaust. By the time they reported the issue to me, Capri and her team had assessed it was still under warranty, they had the parts, and I’m 24 hours, my car was back up and running. Forever thankful for the integrity and almost instant problem solving! I am a Nissan of Torrance customer for life! Thank you thank you thank you!!!! More

by HAYMEN.LEGEND Verified Customer Verified Customer

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Marcell and Nissan of Torrance sought to mislead me about the condition of my car. I brought it in because of a check engine light that indicated a problem with the fuel-air mixture They claimed that my car the condition of my car. I brought it in because of a check engine light that indicated a problem with the fuel-air mixture They claimed that my car had sludge in the engine, had compression problems, and needed a new engine. None of that is true. I took my car to an independent mechanic with a very good reputation, and they found that the car has no compression problems, no sludge, and that the issue with the injectors was easily remedied with some cleaning. That cost me $200, not the $15,000+ Nissan wanted me to spend. In the meantime, the dealership called, emailed and texted me several times about buying my car. I can't help but think that the falsehoods they told about the car's condition were intended to get me to panic and sell it at a low price. I will never set foot back in that dealership, and I will encourage others to avoid them at all costs. More

by lloydmcq100 Verified Customer Verified Customer

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