Marcell Saavedra | Page 13

They were excellent and fixed every issue I had and more than I brought it in for than I brought it in for More

by Dave Verified Customer Verified Customer

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I truly appreciate Capri’s clear explanation and setting the expected on what service will be able to delivery. Also, providing a list of the item that need attention verese items that could wait. the expected on what service will be able to delivery. Also, providing a list of the item that need attention verese items that could wait. More

by TMBRAW Verified Customer Verified Customer

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Service Advisor-Okay Dealership- Has gone done👎🏽 in Service. Recently had oil change done wait time was over 2 hours (which I was advised) beforehand. During this time in the waiting area. The guys in Service. Recently had oil change done wait time was over 2 hours (which I was advised) beforehand. During this time in the waiting area. The guys in the back office were cussing and locker room talking as if they were at home and not at work. I WAS VERY OFFENDED!! If that wasn’t bad enough…. when I received my car the driver side floor mat was muddy! Service Department DIDN'T Bother to put paper on my floor mat how DISRESPECTFUL! I just got my car washed that morning, it was spotty and looked like someone wiped it down with a dirty rag IT was horrible! I called the Manager Jesus and he was ZERO help! He tried to smooth things over but I could tell that he couldn’t care less He just HAD to take my call. And, to top it off I would travel from West LA area to Torrance for the service, passing by at least 2-3 dealerships because I ONCE VALUED NISSAN OF TORRANCE!! But NOT ANY LONGER!! More

by STEPHANE.KING43 Verified Customer Verified Customer

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Always being welcome for coffee love it. Marcel is a great representative always good approach with all who he helps (: Marcel is a great representative always good approach with all who he helps (: More

by Ana Verified Customer Verified Customer

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This time there was a severe lack of communication. I was told on Thursday my truck would be done Friday or Saturday (water pump replacement). Monday comes I call 4 times to get an update. Technician w I was told on Thursday my truck would be done Friday or Saturday (water pump replacement). Monday comes I call 4 times to get an update. Technician was just trying to get the pump out without removing the timing cover. But was told it should be done by the end of the day. I call back aroud 5pm and my advisor is gone for the day no update. Truck not ready. Truck ended up being done Tuesday afternoon. More

by SCOOTR74 Verified Customer Verified Customer

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Marcell provided excellent customer service! Vehicle service was great thank you guys Really appreciate it!! Vehicle service was great thank you guys Really appreciate it!! More

by NO24 Verified Customer Verified Customer

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David was very helpful in resolving my concerns. He followed up immediately and looked for ways to make the customer happy. He followed up immediately and looked for ways to make the customer happy. More

by Mazda25 Verified Customer Verified Customer

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Gracias por el servicio Excelente trato y rapidez en el servicio Precio adecuado Instalaciones limpias y ordenadas servicio Precio adecuado Instalaciones limpias y ordenadas More

by DANCA.CR Verified Customer Verified Customer

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I received prompt and professional assistance from Richard, who clearly explained the necessary steps for my upcoming trip and outlined recommended services. After my car was serviced, Nissan followed Richard, who clearly explained the necessary steps for my upcoming trip and outlined recommended services. After my car was serviced, Nissan followed up with a helpful video showing additional repairs that I chose to postpone but will need to address soon. Great transparency and communication throughout the experience! More

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helped me. with my car understanding how Nissan Gardena committed fraud using my account and providing me the information needed to report it to nissan corporate with my car understanding how Nissan Gardena committed fraud using my account and providing me the information needed to report it to nissan corporate More

by JESSICAAMTZ1999 Verified Customer Verified Customer

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