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Marcell Saavedra
Marcell Saavedra at Nissan of Torrance

Marcell Saavedra | Page 23

Service Advisor

Nissan of Torrance

20550 Hawthorne Blvd
Torrance, CA 90503

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4.8
325 Reviews
4.8

325 Reviews

Write a Review

325 Reviews of Marcell Saavedra

May 12, 2025

Dealership Rating
Employee Rating

Jimmy is always wonderful when I come in service my car. He is very patient and attentive, and makes sure that I understand everything before I leave. The dealership is also really wonderful. They always ch More

by DYARDENIOT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Figueredo , Capri Blas, Richard Burns, David Campos, Jimmy Vasquez

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May 19, 2025

Nissan of Torrance responded

Hello, we're happy to hear you had such a positive experience with our team! We hope to be of service to you again in the future. Kind Regards, Elizabeth Reyes Customer Relations Manager

May 02, 2025

Dealership Rating
Employee Rating

Had a long wait (about 3 hours or so) but I came in without an appointment and around lunchtime. All is well - I'll be back. More

by Donald.r.nelson
Recommend Dealer
Yes

Other Employees Tagged: Marcell Saavedra

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May 08, 2025

Nissan of Torrance responded

Hello, thank you for your honest feedback. If you were in on a Saturday, they are our busiest days which would explain the longer wait time. We thank you for being understanding and patient. Your feedback is greatly appreciated. Until next time, take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

May 02, 2025

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Employee Rating

Very friendly staff & supportive. Excellent communication with your car issues and recommendation as needed. I’m very satisfied with the exceptional customer service I get on my every More

by MARIO_478S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jimmy Vasquez

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May 08, 2025

Nissan of Torrance responded

Hi Mario, thank you so much for your positive comments about Nissan of Torrance! Please don't hesitate to reach out if there's anything additional we can do for you. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

May 01, 2025

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Employee Rating

I’m always satisfied with my service and my speedy service is always great experience More

by ShellyB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 08, 2025

Nissan of Torrance responded

Hello Shelly, thank you for your kind review; we are happy to pass along your comments to the team here at Nissan of Torrance! We look forward to your next visit! Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

April 30, 2025

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Employee Rating

I'm very happy with the way things turned out assembly fantastic look forward to doing business with them all again More

by WWORTHY63
Recommend Dealer
Yes

Other Employees Tagged: Miguel Gonzalez

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May 08, 2025

Nissan of Torrance responded

Hello, your wonderful feedback and rating mean a lot to us. We look forward to your next visit! Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

April 29, 2025

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Employee Rating

Very helpful. Was able to get what i needed done and something extra. Explained everything thoroughly and was very communicative More

by PEREZ.FAVIOLA06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Figueredo , Jimmy Vasquez

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May 01, 2025

Nissan of Torrance responded

Hello Faviola, thank you for taking the time to leave a review for us at Nissan of Torrance. We're happy to hear that the work needed on your vehicle was completed. Communication is key, and we are glad that the work performed was explained thoroughly. Kind Regards, Elizabeth Reyes Customer Relations Manager

April 25, 2025

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Employee Rating

No complaints everyone was excellent and professional they answered all my questions and kept me updated More

by FRANKOSEKOWSKY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 01, 2025

Nissan of Torrance responded

Hello, thank you for taking the time to leave a review for us at Nissan of Torrance. We're happy we could meet your expectations! We look forward to your next visit! Kind Regards, Elizabeth Reyes Customer Relations Manager

April 25, 2025

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Employee Rating

It was very good service. Marcel was also kind Nissan’s response took so long More

by NO20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 30, 2025

Nissan of Torrance responded

Hello, thank you for sharing your positive experience! We are glad our team could help. We are sorry to hear that it took Nissan (manufacturer) long to answer, but glad it was finally resolved. Kind Regards, Elizabeth Reyes Customer Relations Manager

April 23, 2025

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Employee Rating

They did not check my Battery, I had to get a new battery the very next day after my service was performed More

by AMINTULSHI
Recommend Dealer
No

Other Employees Tagged: Marcell Saavedra

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Apr 30, 2025

Nissan of Torrance responded

Hello, we pride ourselves on providing exceptional service, so we are disappointed to hear that your visit with us was anything less than satisfactory. We perform battery checks, therefore your battery passed inspection. Unfortunately, we cannot recommend a battery replacement unless needed at the time of your service visit. We are sorry for any inconvenience caused by this. If you wish to further discuss, please feel free to reach out to us at 310-536-4000 x2249 or email me at ereyes@cam-usa.com. Kind Regards, Elizabeth Reyes Customer Relations Manager

April 13, 2025

Dealership Rating
Employee Rating

Marcell is an excellent customer service representative. Kept me updated on progress and answered all of my questions More

by Mazda25
Recommend Dealer
Yes
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Apr 17, 2025

Nissan of Torrance responded

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience with Marcell. Your satisfaction is our top priority. Thank you again for leaving us this response! Kind Regards, Elizabeth Reyes Customer Relations Manager

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