Marcell Saavedra | Page 23

Nissan of Torrance responded

Hello Diana, your wonderful feedback and rating mean a lot to us. If you're ever in need of more help, please let us know! We hope to see you soon! Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Hello Jeanette, thank you so much for taking the time to write a review! We are so glad that we were able to go above and beyond your expectations! We hope to see you soon! Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Hello Kristopher, we regret to hear that your experience with us was not a more positive one. Our technician did run a diagnostic test and determined a thermostat was needed, please keep in mind that your vehicle was in need of extensive work outside of your initial concern. We replaced the thermostat with your approval and the vehicle was operating as intended after repairs, so we delivered the vehicle. As per your Advisor, your vehicle was brought back a 2nd time shortly after the thermostat repair, the technician was then able to isolate the concern to the radiator and a/c compressor. At the time those were the failure points causing the issue with your vehicle overheating, therefore we needed to rule that out prior to any other repairs. Vehicle was then driven off operating as intended. A few weeks go by, and your vehicle is towed back in, so we definitely understand your frustration; however, given the age and unknown condition and history of the vehicle it unfortunately was a trickle down, as we fixed one issue and another would arise. On your last visit we did not charge for diagnostic, we found that the engines head gasket was blown, therefore had to recommend the new engine. This was not the first failure point so we couldn’t isolate the issue to the head gasket until the other items were fixed. We are truly sorry that we could not make this experience a better one for you; however, our team did try to do right by you. Offering to have you trade in the vehicle wasn't to add insult to injury, it was to get you out of a vehicle that will likely need an extensive amount of work to function properly. Our intention was never to upset you or insult you in anyway. We value all of our customers. We wish you the best of luck. Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Hello, reviews like this give us motivation and help us ensure we provide high-quality care. We do hope we can be of assistance in the future. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Our team strives to deliver an excellent experience and are glad you found this to be the case during your visit. We sincerely thank you for the positive review and look forward to seeing you again soon! Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Hello, thanks for your praise and kind comments about our team. We're looking forward to your next visit with us! Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Hello, your satisfaction is our top priority. We are happy to hear you had such a positive experience with our team! Thank you again for leaving us this response! Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Hello Raymond, we tried looking you up in our database and based on your username, we can't find a match. We would like to have a better understanding about your experience. Please reach out to us at (310) 536-4000 at your earliest convenience and we will do our best to resolve this with you. Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Hello Henry, we sincerely thank you for the positive review and truly appreciate your continued business. Feel free to reach out to us if you need anything. Have a wonderful day. Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Hello Derisette, reviews like this give us motivation and help us ensure we provide high-quality care to our customers. We look forward to your next visit! Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager