Marcellis Smith
Marcellis Smith at Honda of the Avenues

Marcellis Smith | Page 12

Service Advisor

Honda of the Avenues

11333 Philips Highway
Jacksonville, FL 32256

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4.8
145 Reviews

Dealership Experience

4 yrs, 6 mos

Industry Experience

5 yrs, 8 mos

4.8

145 Reviews

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145 Reviews of Marcellis Smith

May 14, 2024

Dealership Rating
Employee Rating

Muy buena atención por parte del departamento de servicio , lo único no entiendo es porque tienen que ser mínimo de 15 palabras . Quizás así sea más fácil dejar un review More

by ISAGO3000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 28, 2024

Honda of the Avenues responded

Muchas gracias por hacer negocios con nosotros aqui en Honda of the Avenues!

May 14, 2024

Dealership Rating
Employee Rating

Marcellus and the technician identified an issue with my car I was not aware of. Going on a road trip and feel confident I avoided a potential problem on the road More

by NICKCREANZA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 05, 2024

Honda of the Avenues responded

We will be sure to let Marcellis know! We appreciate your business and taking the time to leave us a review.

May 11, 2024

Dealership Rating
Employee Rating

We’ve had 2 minor issues with the service techs and that’s just unacceptable. More

by christyrukab
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 10, 2025

Honda of the Avenues responded

We’re very sorry to hear about the issues you’ve experienced. Your feedback is important, and we’ll address this with our service team to ensure it doesn’t happen again. We appreciate you bringing this to our attention.

Jun 19, 2024

Honda of the Avenues responded

We apologize for the delay in responding to your review. My name is Evan Dunaway and my direct line is 904-370-1274 or my email is edunaway@hondaota.com if you would like to discuss your concerns so we can make sure they do not happen moving forward.

May 07, 2024

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Employee Rating

Excellent service definitely would want to work with him again. Even though the dealership was busy my car got done in a reasonably amount of time More

by Holmesdeasia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 05, 2024

Honda of the Avenues responded

We are glad you had a great experience at Honda of the Avenues! Thank you for your business and we look forward to serving you again in the future.

May 07, 2024

Dealership Rating
Employee Rating

Came in for an oil change and tire rotation. The oil change was done but the tires were not rotated. Must have been a miscommunication. Also it takes much too long for just an oil change. About More

by owensecc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bobby Howard

Jun 22, 2024

Honda of the Avenues responded

Thank you for your business and we are working in speeding up our time to complete work. We will definitely work to make sure everyone involved is aware of the work needing to be done is understood and that the work is completed.

May 06, 2024

Dealership Rating
Employee Rating

Always amazing experience. Quick and extremely helpful service. My vehicle has been able to continue running so long thanks to the help Ive gotten here. More

by bahensky4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 07, 2024

Honda of the Avenues responded

We look forward to continuing to service your vehicle for years to come!!

April 16, 2024

Dealership Rating
Employee Rating

Marcellious, and Clay helped me immensely. Clay helped iron out a problem with financing with Ally. And Marcellious helped check me in, checked me out, and explained to me with satisfaction ev More

by mikenkathi6268
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bobby Howard, Darius Simon , Clay Fenwick, Oral McDonald

Apr 16, 2024

Honda of the Avenues responded

Thank you for your business and the kind review. I'm glad to hear Clay helped with financing and Marcellis did a thorough job explaining the services. We look forward to seeing you again. Crista Poynor Service Director

April 16, 2024

Dealership Rating
Employee Rating

The service writer tried passing my appointment off to another service writer who basically said heck no! but immediately did a write for a sales persons daughter that didn't have an appointment. They t More

by rheat2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Apr 16, 2024

Honda of the Avenues responded

I'm so sorry for the experience you had when you came in for service. I will definitely investigate what happened. We do put seat protectors in every car with floor protection as well but we remove them when the vehicle is parked or pulled up. If you 'd like to stop in for a complimentary car wash, we'd be happy to do that for you as every car should be washed. If you'd like to give me a call to discuss I'd be more than happy to speak with you as we do value you as a customer. I would reach out to you but based on your user profile I am unable to locate your file. Crista Poynor Service Director

April 16, 2024

Dealership Rating
Employee Rating

They send email of what's wrong with your car. Send pictures and reports about what's happening More

by cheriegaskin92
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 05, 2024

Honda of the Avenues responded

We are glad you had a great experience at Honda of the Avenues! Thank you for your business and we look forward to serving you again in the future.

April 07, 2024

Dealership Rating
Employee Rating

Had a broken tail light; drove into service at 6 PM and drove out at 6:30 PM. Fast and efficient service! More

by NoDeal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tom Combs

Oct 10, 2025

Honda of the Avenues responded

Thank you for your review! We're glad we could get your tail light fixed quickly and efficiently. We appreciate your feedback and look forward to serving you again!

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