Marcellis Smith
Marcellis Smith at Honda of the Avenues

Marcellis Smith | Page 11

Service Advisor

Honda of the Avenues

11333 Philips Highway
Jacksonville, FL 32256

Contact Me
4.8
159 Reviews

Dealership Experience

4 yrs, 8 mos

Industry Experience

5 yrs, 10 mos

4.8

159 Reviews

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159 Reviews of Marcellis Smith

August 10, 2024

Dealership Rating
Employee Rating

TIRE PRESSURE WARNING WAS DISPLAYED WIFE WENT TO HONDA TO GET CHECKED OUT, BOTH SERVICE REP AND TECH DID A THOROUGH JOB More

by robterry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 10, 2024

Honda of the Avenues responded

Thank you for taking time to review your recent service visit and we are glad to hear that you had a great experience.

August 09, 2024

Dealership Rating
Employee Rating

Marcellis was a great help there, told me what I needed done, what I might need done in the future, and what I can wait on. Only problem I had was it took an hour 40 for a oil change, understandably so bec More

by preston.updegraff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 10, 2024

Honda of the Avenues responded

Thank you for taking time to submit a review of your service visit. We continue to strive to get the oil change times down to a hour and we are glad to hear that Marcellis was able to provide you with a break down of future service needs.

August 09, 2024

Dealership Rating
Employee Rating

Service was great and very quick and informative. My person was very helpful in almost every way and had plenty of patience. More

by DKBLACKBELT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 10, 2024

Honda of the Avenues responded

We are glad to hear that Marcellis was able to provide you with information and service in a timely and informative way!

August 07, 2024

Dealership Rating
Employee Rating

Marcellis Smith was great and very helpful plus knowledgeable. I would recommend this place again 100%. More

by mulahas77
Recommend Dealer
Yes
Aug 08, 2024

Honda of the Avenues responded

We appreciate your business and are glad to hear that Marcellis was able to provide you with great experience!

August 06, 2024

Dealership Rating
Employee Rating

Fast and professional service. I was kept informed throughout the whole process. Everything was explained completely and I understood the expectations. More

by MRS.CHRISTINA_MILLS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 10, 2024

Honda of the Avenues responded

Thank you Christina for your business and we are glad to hear that you were provided with fast friendly service and look forward to seeing you at your next visit.

August 06, 2024

Dealership Rating
Employee Rating

Marcellis was pleasant to work with and kept me up to speed on anything and everything regarding the car and service More

by FORENX12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 10, 2024

Honda of the Avenues responded

We appreciate your business and are glad to hear that Marcellis was able to provide you with a great experience.

August 06, 2024

Dealership Rating
Employee Rating

Honda on the Avenues and the service department handled my vehicle issues and proved to me that I am a valued customer. Hector, Bobby and the swrvice crew are some of the most professional and courteous in More

by RRSMITH7311
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bobby Howard , Luci Kott

Aug 10, 2024

Honda of the Avenues responded

Thank you for you business and we are glad to hear that Hector, Bobby and the rest of the crew were able to handle your vehicle in a professional, courteous manner!

July 28, 2024

Dealership Rating
Employee Rating

Marcellis is always a pleasure to work with. Easy service process from drop off to pick up! More

by susan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 29, 2024

Honda of the Avenues responded

We will be sure to let Marcellis know! We appreciate your business and taking the time to leave us a review.

June 21, 2024

Dealership Rating
Employee Rating

Scheduled oil change for 2:30 pm. Arrived at 2:00 and had to wait 2 1/2 hours. Never waited that long for an oil change! I think the car was ready but Marcellis forgot about me. More

by CSA647
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jun 21, 2024

Honda of the Avenues responded

I’m sorry about your long wait and less than subpar experience. Please give me a call at your convenience. Crista Poynor Service Director 904-370-1300

June 20, 2024

Dealership Rating
Employee Rating

Hector and Dan are the dream team. Not only do they understand the importance of car maintenance, they know I’m an individual parent on a budget. Any issue that I have is prioritized a More

by SIMONEMCGRUDER82
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bobby Howard, Dan Deitrick , Luci Kott

Jun 21, 2024

Honda of the Avenues responded

We are happy to have you in the Honda of the Avenues family and we are here to help with your future service needs!

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