Check out Marcellis Smith's reviews on DealerRater

May 27, 2026

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Employee Rating

Dont trust these people! ! they will rig your car to have a failure just to viciously try to sell you a new one mechanics don’t know what there doing and management is bad and ! they will rig your car to have a failure just to viciously try to sell you a new one mechanics don’t know what there doing and management is bad and will not own up to there mistakes they are all for financial gain stay away they got 5k from me and my car was fine when I took it them for routine maintenance and they will avoid you rather than own up. Robert Prescott is worst tech there !!!! More

by Arc

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

No

Other Employees Tagged: AJ Vallarelli, Amber Winters

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May 27, 2026 -

Honda of the Avenues responded

We’re very sorry to hear about your experience and take concerns like this seriously. Honest and transparent service is extremely important to us, and we regret that you feel this was not reflected in your visit. We would appreciate the opportunity to review your concerns further, please reach out to our Service Manager so we can look into this directly. awinters@Hondaota.com

May 27, 2026 -

Honda of the Avenues responded

We understand you are frustrated, however we do feel it is important to clarify the facts regarding your vehicle. After your timing belt service was completed, the vehicle operated normally for a couple months before you later returned with a noise concern coming from the engine area. At that time, you were advised to bring the vehicle back in for inspection. Unfortunately, the vehicle continued to be driven while the condition worsened. Upon inspection by multiple master technicians, it was determined that the drive belt tensioner failed, which caused the drive belt to slip, shred, and wrap around the crankshaft pulley. This created excessive heat that damaged part of the timing belt cover. In addition, the alternator overheated and suffered bearing failure. The front protection cap on the alternator also came apart and contacted the belt, contributing further to the belt damage and shredding. These failures were unrelated to the timing belt replacement previously performed. The timing belt service itself did not cause the drive belt tensioner or alternator bearing failure. We reviewed the situation thoroughly with you and explained our findings in detail, but we understand you disagree with the diagnosis. While we respect your opinion, we stand behind the workmanship and diagnosis provided by our technicians. Crista Poynor Service Director

May 23, 2026

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Employee Rating

Much better than last time! Happy with this advisor, Nothing comparable to the previous one. Happy with this advisor, Nothing comparable to the previous one. More

by jddavid0788

Verified Customer

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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May 27, 2026 -

Honda of the Avenues responded

Thank you for the feedback! We’re glad to hear you had a much better experience this time and that your advisor took great care of you. We appreciate your support and look forward to seeing you again!

May 16, 2026

Dealership Rating

Employee Rating

Dealership is professional and organized, when I drove up I liked the attendant ready to listen to me. Marcellis was nice to help me. He is fast paced as I had to locate is desk from another guy. He Is know I liked the attendant ready to listen to me. Marcellis was nice to help me. He is fast paced as I had to locate is desk from another guy. He Is knowledgeable about my cars needs, explained the info, I wanted a break down which he helped me with. Mr Smith who shuttle me was great, has a sense of humor and very professional. I appreciate all the kindness I received. Thank you. More

by 36012

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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May 18, 2026 -

Honda of the Avenues responded

Thank you for the wonderful review! We’re so glad you had a professional and organized experience from start to finish. We’ll be sure to share your kind words with Marcellis and Mr. Smith. We truly appreciate your support and look forward to seeing you again!

May 15, 2026

Dealership Rating

Employee Rating

Honda of the avenues does good work in your cars. Service advisors are nice and professional though poor at customer service or communication. They do not provide updates if you wait for your car. I Service advisors are nice and professional though poor at customer service or communication. They do not provide updates if you wait for your car. I was informed that my service would take about 2 hours. At 2+ hours i had to go to Marcellis for a status update or to learn if my car was ready. He never came to me during the two hours. He then showed me an image of my air filter with the recommendation to change it - i agreed. On another note when i went to my car - the seat had been lowered all the way down and pushed back and all mirrors adjusted for the other tall driver. I was surprised as i am 5'2' and if they had to make big adjustments they did not attempt to reset close to how the seats and mirrors were set when they got into the car. This is the only dealer that i have been to that does this. Customer service is mediocre - its an area of opportunity for improvement. More

by Shebenn

Verified Customer

Recommend Dealer

No

Other Employees Tagged: Marcellis Smith

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May 18, 2026 -

Honda of the Avenues responded

Thank you for taking the time to share your feedback. We’re glad you found our service advisors professional, but we’re sorry to hear about the lack of communication and the inconvenience with your vehicle settings. That’s not the level of care we aim to provide. Your comments will be shared with our team so we can improve updates during service and ensure vehicles are returned as they were received. We appreciate your honesty and the opportunity to do better.

May 15, 2026

Dealership Rating

Employee Rating

Honda of the avenues does good work in your cars. Service advisors are nice and professional though poor at customer service or communication. They do not provide updates if you wait for your car. I Service advisors are nice and professional though poor at customer service or communication. They do not provide updates if you wait for your car. I was informed that my service would take about 2 hours. At 2+ hours i had to go to Marcellis for a status update or to learn if my car was ready. He never came to me during the two hours. He then showed me an image of my air filter with the recommendation to change it - i agreed. On another note when i went to my car - the seat had been lowered all the way down and pushed back and all mirrors adjusted for the other tall driver. I was surprised as i am 5'2' and if they had to make big adjustments they did not attempt to reset close to how the seats and mirrors were set when they got into the car. This is the only dealer that i have been to that does this. Customer service is mediocre - its an area of opportunity for improvement. More

by Shebenn

Verified Customer

Recommend Dealer

No

Other Employees Tagged: Marcellis Smith

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May 18, 2026 -

Honda of the Avenues responded

Thank you for taking the time to share your feedback. We’re glad you found our service advisors professional, but we’re sorry to hear about the lack of communication and the inconvenience with your vehicle settings. That’s not the level of care we aim to provide. Your comments will be shared with our team so we can improve updates during service and ensure vehicles are returned as they were received. We appreciate your honesty and the opportunity to do better.

May 08, 2026

Dealership Rating

Employee Rating

friendly, available, expert i am glad to use them and will continue to do so. will continue to do so. More

by mcatmd1

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Marcellis Smith

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May 18, 2026 -

Honda of the Avenues responded

Thank you for the great review! We’re so glad you had a friendly, expert experience with our team. We truly appreciate your support and look forward to continuing to serve you!

May 06, 2026

Dealership Rating

Employee Rating

This location is lucky to have a woman like Laura. Location is Clean, Efficient, & amazing hospitality. Location is Clean, Efficient, & amazing hospitality. More

by Xsweet

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Paula Williams

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May 06, 2026 -

Honda of the Avenues responded

Thank you for your kind words! We’re glad Laura provided a great experience and that you enjoyed our clean facility and hospitality. We appreciate your feedback and hope to earn that 5th star on your next visit!

May 03, 2026

Dealership Rating

Employee Rating

Salesman who helped me lease the car was on point and even bought us pizza. The customer service is solid. even bought us pizza. The customer service is solid. More

by dotrichstudios

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Marcellis Smith

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May 04, 2026 -

Honda of the Avenues responded

Thank you for your feedback. We’re glad to hear your leasing experience went smoothly and that you were well taken care of. We appreciate your kind words about our customer service and look forward to seeing you again in the future.

April 03, 2026

Dealership Rating

Employee Rating

I've always been treated well here, and every problem is explained clearly. Will continue coming to them with any problems! explained clearly. Will continue coming to them with any problems! More

by Diana Horton

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Crista Poynor, James Besemer, James Bollettieri, Brian Bouchard, Ed Danley, AJ Vallarelli, Paula Williams, Amber Winters

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Apr 08, 2026 -

Honda of the Avenues responded

Thank you for your loyalty! We’re glad you’ve always received clear explanations and excellent service. We look forward to assisting you with any future needs.

March 10, 2026

Dealership Rating

Employee Rating

Very easy to schedule. Service was done in a timely manner. Expected complementary car wash as a part of the service but didn't get that. Overall good experience. Service was done in a timely manner. Expected complementary car wash as a part of the service but didn't get that. Overall good experience. More

by vasantrad.usa

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Mar 13, 2026 -

Honda of the Avenues responded

Thank you for your feedback! We're glad to hear scheduling was easy and your service was completed in a timely manner. We apologize for the missed complimentary car wash and will make sure your next visit includes it. We appreciate you choosing Honda of the Avenues and look forward to serving you again.

Marcellis Smith | Page 3

Service Advisor

Honda of the Avenues

173 Reviews of Marcellis Smith

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