Marcellis Smith
Marcellis Smith at Honda of the Avenues

Marcellis Smith | Page 4

Service Advisor

Honda of the Avenues

11333 Philips Highway
Jacksonville, FL 32256

Contact Me
4.8
176 Reviews

Dealership Experience

4 yrs, 11 mos

Industry Experience

6 yrs, 1 mo

4.8

176 Reviews

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176 Reviews of Marcellis Smith

May 03, 2026

Dealership Rating
Employee Rating

Salesman who helped me lease the car was on point and even bought us pizza. The customer service is solid. More

by dotrichstudios
Recommend Dealer
Yes

Other Employees Tagged: Marcellis Smith

May 04, 2026

Honda of the Avenues responded

Thank you for your feedback. We’re glad to hear your leasing experience went smoothly and that you were well taken care of. We appreciate your kind words about our customer service and look forward to seeing you again in the future.

April 03, 2026

Dealership Rating
Employee Rating

I've always been treated well here, and every problem is explained clearly. Will continue coming to them with any problems! More

by Diana Horton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 08, 2026

Honda of the Avenues responded

Thank you for your loyalty! We’re glad you’ve always received clear explanations and excellent service. We look forward to assisting you with any future needs.

March 10, 2026

Dealership Rating
Employee Rating

Very easy to schedule. Service was done in a timely manner. Expected complementary car wash as a part of the service but didn't get that. Overall good experience. More

by vasantrad.usa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 13, 2026

Honda of the Avenues responded

Thank you for your feedback! We're glad to hear scheduling was easy and your service was completed in a timely manner. We apologize for the missed complimentary car wash and will make sure your next visit includes it. We appreciate you choosing Honda of the Avenues and look forward to serving you again.

March 03, 2026

Dealership Rating
Employee Rating

Disappointed in Honda service as a whole. Maybe it’s just this is the first smart car I’ve owned, but probably would not get another Honda. More

by Me
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: AJ Vallarelli

Mar 03, 2026

Honda of the Avenues responded

Thank you for sharing your feedback. We’re truly sorry to hear you’re feeling disappointed with your service experience. That’s never the impression we want to leave. Honda vehicles do have advanced technology and features that can sometimes feel different from what owners may be used to, but our goal is always to make ownership simple, clear, and stress-free. We would appreciate the opportunity to better understand what specifically led to your frustration and see how we can help. Please feel free to reach out to us directly so we can discuss your concerns. Your satisfaction is very important to us. Crista Poynor Service Director

January 14, 2026

Dealership Rating
Employee Rating

Marcellis did a great job explaining the to me about my vehicle. Very friendly and understanding. More

by mr.1981.1872
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: David Dyer, Great job, He came to explain to me about the work done on my vehicle.

Jan 21, 2026

Honda of the Avenues responded

Thank you for your review! We’re glad Marcellis was friendly, understanding, and took the time to explain everything about your vehicle. We appreciate your feedback!

January 02, 2026

Dealership Rating
Employee Rating

Marcellis is very professional and responsive to my texts during the repair. He is doing a great job. More

by Marcapostol
Recommend Dealer
Yes

Other Employees Tagged: Marcellis Smith

Jan 13, 2026

Honda of the Avenues responded

Thank you for your feedback. We’re glad Marcellis was professional, responsive, and took great care of your repair.

December 30, 2025

Dealership Rating
Employee Rating

I had a great experience Happy New Year May God Bless you in the new year! More

by Tacha33461
Recommend Dealer
Yes

Other Employees Tagged: Marcellis Smith

Dec 30, 2025

Honda of the Avenues responded

Thank you! So glad you had a great experience. Happy New Year and blessings to you!

December 14, 2025

Dealership Rating
Employee Rating

We had to bring our 2025 Honda Van in as we got the A1 code for an oil change and tire rotation…said on the website, no military discount or happy hour discount. But my wife found the the deals on your Fa More

by reallgolfer72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Dec 17, 2025

Honda of the Avenues responded

Thank you for your honest feedback. We’re sorry your experience didn’t meet expectations and appreciate you sharing these details. We’ll review this with our team to ensure clearer communication and better service moving forward. Your satisfaction is important to us.

December 13, 2025

Dealership Rating
Employee Rating

Quick, well priced Marcellis was great. He answered all my questions. They didn't try to up sell me. More

by elizabethc3375
Recommend Dealer
Yes

Other Employees Tagged: Marcellis Smith

Dec 17, 2025

Honda of the Avenues responded

Thank you for your feedback! We’re glad Marcellis provided great service and answered all your questions. We appreciate you choosing us for a fair and honest experience!

December 08, 2025

Dealership Rating
Employee Rating

Professional and courteous and kind. The service was excellent and I felt like all of my needs were satisfied. More

by markroto
Recommend Dealer
Yes

Other Employees Tagged: Marcellis Smith

Dec 09, 2025

Honda of the Avenues responded

Thank you for your kind review! We’re glad to hear you received excellent service and felt fully taken care of. We appreciate you choosing us and look forward to helping you again!

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