Marcelo Garcia
Marcelo Garcia at BMW of Ramsey
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Marcelo Garcia

Finance Manager

BMW of Ramsey

985 Route 17 South
Ramsey, NJ 07446

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4.7
67 Reviews

Dealership Experience

4 yrs, 8 mos

4.7

67 Reviews

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67 Reviews of Marcelo Garcia

January 07, 2024

Dealership Rating
Employee Rating

very bad experience! I call several times and no one calls back! they disregard the customer! More

by Adziabt
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Jan 09, 2024

BMW of Ramsey responded

Hello! I am sorry that we have missed your calls, this is unusual. I would like to help you out with whatever you may need from our dealership! Please call me directly at the number below so that I might improve your experience with us. Thank you, Gregg Weinglass - Sales Manager - 551-777-5501

December 06, 2023

Dealership Rating
Employee Rating

BMW of Ramsey is great, the sales and the service department are very easy to deal with. Ana is amazing she will have you in an out in no time. I highly recommend them if you have a BMW. More

by DARDANSELA1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 06, 2023

BMW of Ramsey responded

Hello! We're delighted to know you had a great experience with Ana and our team at BMW of Ramsey! We appreciate your recommendation, and we'll be here for any future needs. Safe travels in your BMW!

December 06, 2023

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Employee Rating

I highly recommend visiting B M W of Ramsey you won't be disappointed.My sales person Mark Rosenblatt is extremely helpful in you choosing the right vehicle for your needs.. Enjoy the drive! Jim P. More

by JIMBO1019
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Dec 06, 2023

BMW of Ramsey responded

Hi Jimbo! Thanks for the glowing review! We're delighted to know that Mark Rosenblatt was able to assist you in finding the right vehicle at BMW of Ramsey. Enjoy your new ride and happy driving! Come again soon!

December 03, 2023

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Know the place more than 30 years and still enjoy the place and my rep Ms Hanna. Prices become very expensive and sometimes give me no choice to do my services with another authorized shops. More

by CINAMONSLUSA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 05, 2023

BMW of Ramsey responded

Hello! We appreciate your loyalty to BMW of Ramsey over the years! We're glad you enjoy working with Ms. Hanna and we understand concerns about pricing - our team is always here to discuss options that work best for you!

November 28, 2023

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Great customer care, excellent service. A very knowledgeable staff that knew their cars well. Financing was a breeze More

by BRYANAULD222
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mark Rosenblatt, Tim Gallagher , Dan who helped set up the car

Nov 29, 2023

BMW of Ramsey responded

Hi Bryan! We're delighted to know you had a great experience with our knowledgeable team at BMW of Ramsey! We always aim for excellent service and smooth financing. Thanks for your review, we appreciate it! Come again soon!

November 27, 2023

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Employee Rating

Jesus was the absolute best. He was super helpful, very communicative and made the process of ordering picking up my me car easy and exciting. More

by frezzro
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jesus Vicioso

Nov 27, 2023

BMW of Ramsey responded

Hi! Thanks for leaving us a review. We're so glad to know that you had a great experience with Jesus at BMW of Ramsey! It's wonderful to see how he made your car ordering and pick-up process easy, and he was great at communicating. Enjoy the new ride and we hope to see you again soon!

November 27, 2023

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BMW of Ramsey provided great all around on the purchase of my new vehicle. They were very generous on the trade-in value of my car, and finance process was a breeze. My Client Advisor Dwayne Wong was ve More

by Chris
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Dwayne Wong

Nov 28, 2023

BMW of Ramsey responded

Hi Chris! We're delighted to know that Dwayne and the team at BMW of Ramsey made your car buying experience seamless. Thanks for recommending us to family and friends! Enjoy your new vehicle and we hope to see you again soon!

November 26, 2023

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Employee Rating

Andrew to deal with. He's awesome and amazing. He made my trip to purchasing 2023 X1 and 2021 X5 worthwhile. More

by ngdamaso66
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Kristen Perwas, Andrew Araque

Nov 27, 2023

BMW of Ramsey responded

Hi! Thanks for the shout-out to Andrew! We're glad he made your BMW of Ramsey experience worthwhile. Enjoy those new rides and we hope to see you again!

November 23, 2023

Dealership Rating
Employee Rating

N/A I don't have anything to say. So this is just stretched out to fulfill the word requirement More

by RAHIMNWILLIAMS
Recommend Dealer
Yes

Other Employees Tagged: Marcelo Garcia

Nov 24, 2023

BMW of Ramsey responded

Hi Rahim! Thank you for your 4-star review. We appreciate your feedback, even if it's brief. If you ever have specific comments or concerns in the future, feel free to share them with us. Your satisfaction is important, and we look forward to serving you again whenever you need our assistance.

November 23, 2023

Dealership Rating
Employee Rating

Having a customer wait over 3. 5 hours to close the deal is unacceptable. A response of that's nothing, did not help. Being “the biggest dealership in the country” I would expect an More

by JAMIL.SALOMON
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Jesus Vicioso

Nov 24, 2023

BMW of Ramsey responded

Hi Jamil, Thank you for sharing your feedback. We apologize for the extended wait time during your recent visit; your experience falls short of the standard of service we aim to provide. Your input is invaluable, and we appreciate your honesty. If there's anything you would to further address, please feel free to contact us through the number below. We value your business and are dedicated to making your future experiences more enjoyable. Best, Jim Crowe - Service Manager - 551-777-5590

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