Marco Hernandez | Page 3

Great overall experience from sales to finance Cox does what they promise. Cox will be my go to dealership. what they promise. Cox will be my go to dealership. More

by justinkachline Verified Customer Verified Customer

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Family atmosphere! Friendly staff! Disappointed nobody returned my call regarding my tire inflator that I left in my trade in car. Friendly staff! Disappointed nobody returned my call regarding my tire inflator that I left in my trade in car. More

by wendyw1003 Verified Customer Verified Customer

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The entire process was smooth and amazing. Kelly was really wonderful and easy to talk too. Kelly was really wonderful and easy to talk too. More

by knic0 Verified Customer Verified Customer

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I purchased a 2024 Ram 2500 diesel from Cox Chevrolet, and the dealership installed the wrong engine oil (15W-40) during service. According to a Ram Technical Service Bulletin, this oil should not be used and the dealership installed the wrong engine oil (15W-40) during service. According to a Ram Technical Service Bulletin, this oil should not be used in this engine because it can cause engine damage. After noticing abnormal engine noise, I contacted a local Ram dealership. They informed me that using 15W-40 in this engine can cause damage and may void the powertrain warranty. Cox Chevrolet eventually changed the oil to the correct specification, but they refuse to acknowledge the potential damage or undo the deal. They are acting as though the issue is resolved simply because the oil was replaced, despite the fact that the engine may have already experienced damage and the warranty could be affected. I am seeking a proper resolution to this issue, as I purchased a new truck that may already have engine damage due to incorrect service performed by the selling dealership. More

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They sold me a truck with engine damage because they use the wrong oil. I bought a 2024 Ram 2500 with the diesel engine and they installed 15W40 oil. There is a technical service bulletin from Ram that says the wrong oil. I bought a 2024 Ram 2500 with the diesel engine and they installed 15W40 oil. There is a technical service bulletin from Ram that says you cannot use 15W40 oil because it would cause engine damage. Cox Chevrolet refuses to undo the deal they change the oil with the correct oil and are acting like everything is fine. After speaking with the local Ram dealership they said that the wrong oil would cause it to void the powertrain warranty and cause engine damage and potentially engine failure. They do not want to help me address the situation other than the oil change that they already did. More

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Thank you for such great service! You are very professional. Mr. Jorge, Mr. Oscar, and the financier are wonderful people! I am very grateful for the treatment I received. You are very professional. Mr. Jorge, Mr. Oscar, and the financier are wonderful people! I am very grateful for the treatment I received. More

by dmigueldelgado71 Verified Customer Verified Customer

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The dealership was clean and Marco was very professional and knowledgeable. He made this deal quick and easy along with the financing team. and knowledgeable. He made this deal quick and easy along with the financing team. More

by albert.tcox17 Verified Customer Verified Customer

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The hole process to buy a vehicle is very simple and the staff were very helpful and knowledgeable thank you. staff were very helpful and knowledgeable thank you. More

by flipb13 Verified Customer Verified Customer

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One of the worst experience I have. I never brought a car where you take it home.And it don't move I never brought a car where you take it home.And it don't move More

by carolenathomas628 Verified Customer Verified Customer

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My experience was one of the best car-buying experiences I've ever had - the process went quickly and the negotiation of the deal was fair. I've ever had - the process went quickly and the negotiation of the deal was fair. More

by srgasman828 Verified Customer Verified Customer

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