Marco Palacios
Marco Palacios at Biggers Mazda

Marco Palacios

General Sales Manager

Biggers Mazda

2100 N. Randall Road
Elgin, IL 60124

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4.9
16 Reviews

Dealership Experience

18 yrs, 5 mos

Industry Experience

25 yrs, 8 mos

4.9

16 Reviews

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16 Reviews of Marco Palacios

February 10, 2026

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Employee Rating

I had a wonderful experience with Miles at Biggers Mazda. He made buying my first car such an easy and pleasant process, and was very accommodating to everything I wanted and was looking for. I am very grate More

by ava micho
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Miles Anderson

Feb 10, 2026

Biggers Mazda responded

Thank you so much, Ava, for sharing your kind words! We're thrilled to hear that your first car-buying experience was such a positive one — and even more so that Miles was able to make the process smooth, easy, and enjoyable. We'll be sure to pass along your appreciation to Miles Anderson — he’ll be happy to know he helped you find exactly what you were looking for. Enjoy every mile in your new Mazda, and welcome to the Biggers Mazda family! 🚗🎉 If you ever need anything down the road, we’re always here for you. — The Biggers Mazda Team

February 06, 2026

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Marco, Miles and Isaiah were AMAZING! BEST car shopping experience I have ever had! These 3 men were kind, helpful, professional, informative, didn’t pressure me and made me feel comfor More

by beckywojo
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Recommend Dealer
Yes

Other Employees Tagged: Miles Anderson, Isiah Garcia

Feb 06, 2026

Biggers Mazda responded

Wow—thank you so much, Becky! 🌟 Your kind words absolutely made our day. We are beyond thrilled to hear that Marco, Miles, and Isaiah gave you the BEST car shopping experience you've ever had! From kindness and professionalism to a no-pressure, informative approach—we're so proud of how these three went above and beyond to make you feel comfortable and confident in your purchase. That’s exactly what the Biggers Mazda experience is all about! We truly appreciate your 5-star shoutout and your willingness to recommend us. Enjoy every mile in your new Mazda—we're grateful to have you as part of the Biggers Mazda family! — The Biggers Mazda Team

January 31, 2026

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Was very pleasant to work with, would suggest sergey to anyone looking for a car. Thanks again More

by Bmadison2054
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Finance Experience
Recommend Dealer
Yes
Feb 02, 2026

Biggers Mazda responded

Thank you so much for the kind words! We're thrilled to hear your experience was a pleasant one, and we truly appreciate the shoutout to Sergey and the team — including Raul, Marco, and everyone who helped along the way. Your recommendation means a lot to us. Enjoy your new vehicle, and thank you for choosing Biggers Mazda.

December 21, 2025

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I had an exceptional experience buying my dream car from Biggers Mazda. They were extremely responsive when I called to inquire and when I arrived to look at the vehicle, it was freshly washed and Connor me More

by Kathryn Kuhns
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Dec 22, 2025

Biggers Mazda responded

Thank you so much for taking the time to share such a thoughtful and detailed 5-star review. We’re truly honored to hear about your exceptional experience and that we could be a part of helping you find your dream car. It’s wonderful to know that Connor made you feel welcome from the moment you arrived and that his professionalism, preparation, and knowledge helped make the process smooth and enjoyable. We’re also glad Ali’s expertise and guidance added confidence and clarity throughout your purchase. Your kind words about our entire team and dealership operations mean a great deal to us. We sincerely appreciate your recommendations to friends and family—it’s the highest compliment we can receive. Congratulations on your new vehicle, and we look forward to assisting you again in the future! Warm regards, The Biggers Mazda Team

December 18, 2025

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Incredible team across the board. They treated me 10 times better than any other dealership I visited. More

by Henry Kuhner
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Recommend Dealer
Yes
Dec 18, 2025

Biggers Mazda responded

Thank you so much, Henry, for the kind words and for choosing Biggers Mazda! We're truly honored to hear that our team—Ron, Raul, Ali, Marco, and Clemente—made such a positive impression and treated you with the care and respect you deserve. Knowing we stood out from other dealerships means the world to us. We’re thrilled we could help you find the right Mazda and make the entire process—from sales to trade-in to financing—smooth and transparent. Welcome to the Biggers Mazda family, and we’re always here if you need anything down the road! Enjoy every mile in your new Mazda! 🚗✨

December 18, 2025

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This was my first biggest buy in my life, and I could not be happier with the dealership I picked. Bigger Mazda has a great team. they help me find the right car with all the right stuff I was looking for. C More

by mattbursoni34
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Connor Houlahan

Dec 18, 2025

Biggers Mazda responded

Congratulations on your first car purchase, Matt — and thank you for such an incredible review! We're honored that you chose Biggers Mazda for such an important milestone. It’s fantastic to hear that Connor was able to guide you through the process and help you find the perfect Mazda CX-50 with everything you were looking for. Connor and Marco will be thrilled to know their efforts made your experience memorable. We’re proud to have them on our team and even prouder to welcome you to the Biggers Mazda family. Enjoy every mile in your new CX-50, and don’t hesitate to reach out if we can assist with anything in the future! — The Biggers Mazda Team

December 17, 2025

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Connor worked hard to find the exact car I wanted. Great salesmanship and professionalism made this experience exceptional! More

by mmicka
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Purchase Time
Finance Experience
Recommend Dealer
Yes
Dec 18, 2025

Biggers Mazda responded

Thank you so much for the fantastic feedback! We’re thrilled to hear that Connor’s dedication and professionalism made your car-buying experience such a great one. He, along with Ron, Franco, Marco, and Gabriel, all work hard to ensure our customers find exactly what they’re looking for — and it means a lot to know we delivered. We truly appreciate you choosing Biggers Mazda and hope you enjoy every moment with your new vehicle. If there's ever anything you need, we’re always here to help! — The Biggers Mazda Team

December 14, 2025

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Overall I had a great experience at Biggers Mazda. Marco greeted my family and I when we first walked in the door and even interacted with my kids making us all feel welcome and valued. Marco introd More

by MazdaBuyer
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Franco Ruffolo, Ali Nauraiz, Peter Kashuba , Dont know her name but the cashier was excellent too

Dec 18, 2025

Biggers Mazda responded

Thank you for taking the time to share your experience — and congratulations on your new Mazda! We're so glad to hear that Marco made your whole family feel welcome from the moment you walked in, and that Franco provided the honest, knowledgeable, and pressure-free support every customer deserves. We’ll be sure to pass your kind words along to both of them — and to our cashier as well! We also appreciate your candid feedback regarding the warranty discussion. We're sorry that part of the experience didn’t meet your expectations, and we’ll take it as an opportunity to ensure every interaction feels respectful and transparent, from start to finish. It means a lot to know you’d consider Biggers Mazda again in the future. We’ll be here whenever you’re ready — and we look forward to earning your business once more! — The Biggers Mazda Team

November 19, 2025

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Not first time there but always get the BEST service. Always keeping me informed and very friendly. Makes me feel lucky to take my car there. More

by mjafo2001
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Service Time
Service Communication
Recommend Dealer
Yes
Nov 28, 2025

Biggers Mazda responded

Thank you so much for your continued trust and loyalty! It means the world to us to hear that you consistently receive the best service and feel well-informed and welcomed every time you visit. That’s exactly the experience we strive to deliver to every customer, every time. We’ll be sure to share your kind words with Ron Liszka, Jim Leichter, and the rest of the team. They will be thrilled to know they’ve made such a positive impact. We're lucky to have you as part of the Biggers Mazda family. Warm regards, The Biggers Mazda Team

November 09, 2025

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Nice team, got things done quickly, the recall was fairly simple and scheduled fast, thanks More

by JKCOLNAGO
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Service Time
Service Communication
Recommend Dealer
Yes
Nov 12, 2025

Biggers Mazda responded

Thank you for your feedback! We’re glad to hear our team made your recall visit quick and easy. We appreciate you choosing Biggers Mazda and hope to see you again soon!

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