Marcos Estrada | Page 25

Ridiculous to be there all day for a 1hr tops inspection Got there at 8... No updates... Went to ask at 10 was "told car was not even looked at" .....waited.... Nothing ... Went to ask again at inspection Got there at 8... No updates... Went to ask at 10 was "told car was not even looked at" .....waited.... Nothing ... Went to ask again at 12.... My rep Sam is no where to be seen... Great!!! ........ There one guy, heavier bald, says to me "idk come back 5 min"..... I wait........ another hour 130 now..... Rep Sam is still no where no calls NOTHING..... 230 go back out refuse to leave heat filled area to wait for rep as Sam is still no where bald guy refuses to get off chair.....FINALLLY AMBROSE comes ( this was also the only aasociiate after callling 5 times day before to set apt that picked up phone to help me schedule).. He finally finds out what is going on Thank god I have an answer.. We know what to fix.... This was known since 10 oclock i was sitting there for nothing..... Ambrose took the time to explain and go over and beyond reaching out to mng for me n making sure my car was first in line..... Now mng Scott i believe.... I work customer service And i get being yelled at Sucks but YOUR team FUpu have to deal with it NO MATTER HOW xxxx BUSY YOU Are.... How dare you not Take the time to come out ur xxxx Office n talk to me (i done with language but really wasn't too say more to you scott) I am grateful you gave me discount but that was horrible experience and for only one associate to make me feel like my business is appreciated especially with how much i come to your service department was horrifying.....that was not leadership Scott nor excellent customer support!!!!!! Sam i am sorry you had family emergency... But your team should never leave customers waiting like i did especially when i am telling you that i plan on dishing out $1500 on my next apt please schedule ..which by the way you didn't i hope this team works off commission... You just lost Scott $2000 on future sale i will only deal with Ambrose at this point Ambrose is the BEST only 1 that cared ( fyi this was the worst wait i ever had with An apt usually oil change is 3hrs for me which I'd still long and seen people do it shorter) I was expecting in n out worst case 4 hrs.... This Ruined my 10yr cancer anniversary being stuck there with no one other than Ambrose n Felipe trying to make it right I hope i get a call About this service Unacceptable More

by PPORTILLO Verified Customer Verified Customer

Print

Nice and clean, efficient on serving depends on what you are getting it done. Its kind of expensive for an oil change. High turnover for technicians cause new guy every time I take my car for service are getting it done. Its kind of expensive for an oil change. High turnover for technicians cause new guy every time I take my car for service More

by i_m_perfection2lovu Verified Customer Verified Customer

Print

Marcos in service department was very helpful with making sure we had our vehicle back in a timely matter. All services completed to expectations. Great service, truck drives like new. making sure we had our vehicle back in a timely matter. All services completed to expectations. Great service, truck drives like new. More

by Roadgamerz Verified Customer Verified Customer

Print

I made an appointment for 3:00pm. I arrived early at 1:30pm and was told they could get me in early and was checked in around 1:45. They were informed I was going to wait for the vehicle in the lounge. 1:30pm and was told they could get me in early and was checked in around 1:45. They were informed I was going to wait for the vehicle in the lounge. At 2:30 I asked for an update and was told it wouldn't be much longer. I didn't get my vehicle back until just after 5:00pm. When I asked if this was normal for a simple oil change and tire rotation, I was told it was. I could have had my oil changed and tires rotated in about an hour just about anywhere else I have gone to in the past. I am self employed and I cannot use a service department that is this inefficient. When I arrived home almost an hour later, I found my front passenger tire still had the paint mark I had put on it by mistake a couple of days ago. That means your service department took more than three hours for nothing more than a basic oil change. I will not be returning or recommending this service department. More

by steven60 Verified Customer Verified Customer

Print

Great service great job thank you for your quick response checked everything out for me was well pleased with everything was courteous and a pleasure doing business with you thank you so much I response checked everything out for me was well pleased with everything was courteous and a pleasure doing business with you thank you so much I More

by Eglebead Verified Customer Verified Customer

Print

Marcus was very professional and pleasant. He notified me in a timely manner when both my cars were with servicing. Very much appreciated. Thank you in a timely manner when both my cars were with servicing. Very much appreciated. Thank you More

by RONG19128 Verified Customer Verified Customer

Print

My experience with Nissan in one word… Scam.I hate My experience with Nissan in one word… Scam. I hate having to spend on overpriced repairs for no long term solution to the same issues. Just annoying My experience with Nissan in one word… Scam. I hate having to spend on overpriced repairs for no long term solution to the same issues. Just annoying and terribly frustrating having to come back and forth to spend more gas and money. More

by Ocampo1 Verified Customer Verified Customer

Print

The dealership was very helpful with all of my cars needs and they go above and beyond to help. I will always bring my car to Raceway Nissan. and they go above and beyond to help. I will always bring my car to Raceway Nissan. More

by bostvl35 Verified Customer Verified Customer

Print

Service writer is efficient and polite. Provided the best customer service. Even though he was busy, he acknowledged other customers. Knowledgeable about the coupons and not afraid to add them in customer service. Even though he was busy, he acknowledged other customers. Knowledgeable about the coupons and not afraid to add them in More

by FOTOG4U Verified Customer Verified Customer

Print

Good service, helpful staff. It's a bit of a wait but they do the job right the first time. they do the job right the first time. More

by kentwetzel Verified Customer Verified Customer

Print