Marcous Morton | Page 76

Need to improve availability of parts on hand and more technicians to expedite the work load. It should not have taken more than 24 hrs to replaced a battery that was still under warranty, where as, a re technicians to expedite the work load. It should not have taken more than 24 hrs to replaced a battery that was still under warranty, where as, a replacement of a stock radio took half a day. More

by yellowdoorcafe Verified Customer Verified Customer

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Two stars only because Marcous was fantastic. Took 3 days longer because of poor parts management. Feel that someone used my truck for personal use. days longer because of poor parts management. Feel that someone used my truck for personal use. More

by CliveW Verified Customer Verified Customer

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Marcous was very friendly. He took care of my car and listened to exactly what my issues were and called me within a timely matter to let me know of what work needed to be done. He answered all my questi listened to exactly what my issues were and called me within a timely matter to let me know of what work needed to be done. He answered all my questions and my car was ready earlier than expected. I would definitely return. More

by curtis_alphonse Verified Customer Verified Customer

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I had to bring my truck twice for same things but amazingly added another repair to the top of that to cover cost of 1st one. amazingly added another repair to the top of that to cover cost of 1st one. More

by Sean Verified Customer Verified Customer

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Probably the worst experience to date. If I could pick a star less than one, know I’d pick that. What’s the point in scheduling an appointment if all they do is tell you they need 24hrs JUST TO DIAGNOSE star less than one, know I’d pick that. What’s the point in scheduling an appointment if all they do is tell you they need 24hrs JUST TO DIAGNOSE a simple problem? In addition they charge $179 for a “diagnostic fee!” If I didn’t know any better I’d think they would be scamming us. And don’t be fooled because this “diagnostic test” they perform 8: no different than the one Auto Zone does FOR FREE! I would also like to add they would call my extended warranty and if they covered it, I wouldn’t have to pay the fee. HOWEVER, that’s not until AFTER they do the “diagnostic”, so if you want to roll the dice on a “maybe it’s covered, maybe not” be my guest. Crazy how dealerships have us eating out of their hands to buy a vehicle, yet to get that same vehicle serviced... we’re treated like trash. As if WE’RE inconveniencing them with a SCHEDULED appointment no less. I’m talking about you “BOB from St. Cloud” I recommend anywhere but a dealership because they think COVID is non existent and we have all the money in the world to waste. Well Jack... I’m sorry I only had 2 goats and a chicken to trade you. More

by ajarvis94 Verified Customer Verified Customer

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The pricing is horrible but the service staff provide an awesome experience. it is the service staff that makes me want to return to Central Florida Dodge and Chrysler. awesome experience. it is the service staff that makes me want to return to Central Florida Dodge and Chrysler. More

by willieljohn Verified Customer Verified Customer

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I would Highly Recommend this Dealership. Great Service and friendly Folks. 5 Stars. Family and I were out of State on vacation. I will use this Dealership again. and friendly Folks. 5 Stars. Family and I were out of State on vacation. I will use this Dealership again. More

by dougtilley88 Verified Customer Verified Customer

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MR. Morton was very friendly professional explain everything with Very nice attitude, thank you to hire Such a nice people as a customer service counselor everything with Very nice attitude, thank you to hire Such a nice people as a customer service counselor More

by Natperotti Verified Customer Verified Customer

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Basically the worst experience I’ve ever had for an out change. Made an appointment many days in advance and I showed up on time. The process was supposed to take 1 hour and a half at worst so I decided to change. Made an appointment many days in advance and I showed up on time. The process was supposed to take 1 hour and a half at worst so I decided to stay and wait. 3 hours later they had not even started. I spoke with the manager and they rushed the work but it still took another 45 minutes to get my car back, including the time I had to wait until they take it back for the car wash I was requested from the beginning. They had the courtesy to pick up the bill but that won’t give me back the half day I had to waste waiting for an oil change. Very dissatisfied. More

by Saint_JD Verified Customer Verified Customer

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