Marcus Carnes

I had a great experience buying my car from Ian Edmonson at City Volkswagen of Evanston. Coming in knowing the model I wanted, Ian patiently walked me through the process—inspecting the car, arranging a tes at City Volkswagen of Evanston. Coming in knowing the model I wanted, Ian patiently walked me through the process—inspecting the car, arranging a test drive, and explaining all key features and what to expect. Marcus Carnes was my first point of contact over the phone. We chatted at least five times the day before I visited the dealership, and he put me completely at ease from the start. Ian was professional and never rushed me, answering my questions thoughtfully and giving me space to consider everything carefully. The experience was smooth and relaxed, with Ian maintaining a helpful, approachable attitude throughout. Alex Paszkowski, the finance manager, helped me get settled up. He was clear about the terms and made the financing process quick and easy, which I really appreciated. At checkout, Mike Szafraniec, the service advisor, assisted me and made sure everything was wrapped up smoothly. I also want to mention that Ian connected me with a reliable car insurance broker, which made getting insurance hassle-free. I highly recommend Marcus, Ian, Alex, Mike, and the entire team at City Volkswagen of Evanston to anyone in the market for a new car. Thanks! More

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It was very nice to work with Marcus and Mario. Could not have asked for a better experience Could not have asked for a better experience More

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Best sales experience! The entire process was stress free thanks to Ian and the crew. Everything was carefully explained. Features of the vehicle were effectively demonstra The entire process was stress free thanks to Ian and the crew. Everything was carefully explained. Features of the vehicle were effectively demonstrated. Highly recommend purchasing vehicles from City VW of Evanston. More

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I had the pleasure of purchasing a 2024 BMW M2 from City Volkswagen of Evanston, and the entire experience was nothing short of outstanding. Within 36 hours of discovering the car online, I flew in from Sou Volkswagen of Evanston, and the entire experience was nothing short of outstanding. Within 36 hours of discovering the car online, I flew in from South Carolina to Illinois and was met with professionalism, hospitality, and true enthusiasm from the Evanston VW team. From the moment I arrived early Saturday morning, the staff made sure everything moved smoothly. Ian, the client advisor who sold me the car, was fantastic to work with—responsive, knowledgeable, and genuinely excited about helping me find the right fit. I’ve even stayed in touch to share updates and pictures of the car! The management team, including Marcus and Bill, were incredibly supportive and truly demonstrated what customer care is all about. While a minor issue arose shortly after purchase, they went out of their way to ensure it was resolved quickly and fairly, and that I was fully taken care of in the process. Manny in finance made the paperwork a breeze and was one of the kindest finance professionals I’ve encountered at any dealership. Marek and the technicians were quick to inspect the vehicle and coordinate service the same day, and Caesar ensured I had safe and smooth travels from the dealership. Buying a car—especially out of state—can be a stressful process, but this team made it easy, comfortable, and even fun. They treated me with honesty, urgency, and respect, and I couldn’t be more grateful for how they handled every step of the process. Highly recommend City Volkswagen of Evanston if you're looking for a team that truly stands behind their customers. More

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Just had a great car buying experience! Huge thanks to my sales associate for making the process smooth, stress-free, and efficient. Truly appreciated the professionalism and guidance every Huge thanks to my sales associate for making the process smooth, stress-free, and efficient. Truly appreciated the professionalism and guidance every step! More

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Travelled from far to get a car but it was well worth it. Everything was as promised. Very happy with full experience Everything was as promised. Very happy with full experience More

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We had a FABULOUS experience with City VW of Evanston. We worked with Marcus Carnes and Alex Paszkowski and they were both very knowledgeable, super responsive and very flexible when it came to our unique We worked with Marcus Carnes and Alex Paszkowski and they were both very knowledgeable, super responsive and very flexible when it came to our unique needs. They could not have made this purchase any easier for us and we really appreciate them! More

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I had a great experience working with Brendan Cowhey. From the moment I walked in, he made everything so easy and stress-free. Brendan really took the time to understand what I was looking for and guided From the moment I walked in, he made everything so easy and stress-free. Brendan really took the time to understand what I was looking for and guided me to the perfect vehicle. The service he provided was exceptional, and I never felt pressured throughout the process. I’m absolutely loving my new Atlas, and I’m so thankful to Brendan for making this such a positive experience. If you're looking for a new car, definitely reach out to him! More

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Brendan C. made my car purchase easier than any other, in my 50-odd years of car buying. He was extremely personable, and helpful throughout my time there. So made my car purchase easier than any other, in my 50-odd years of car buying. He was extremely personable, and helpful throughout my time there. So refreshing to not have a slick salesman, which has been all other experiences This is in large part why we drove from Michigan to Chicago to buy a car. This dealership is exceptional! I highly recommend City VW in Evanston, and ask for Brendan! More

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Was there at 9 Am. Soon as I walked in the door friendly greeting, and shake and write down the business very knowledgeable about the automobiles they’re selling answer Soon as I walked in the door friendly greeting, and shake and write down the business very knowledgeable about the automobiles they’re selling answered all the questions I needed to be answered and found me the best deal for my new car actually is my second car from this dealership the first one I cosign for my son and hopefully I’ll be back again when the time comes. More

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