Marcus Carnes

Best way to close out a lease for a car you love. ...buy it! Love my Tiguan. Leased it from and now bought it from City Volkswagen of Evanston. Incredible customer service in every aspect of sales, ...buy it! Love my Tiguan. Leased it from and now bought it from City Volkswagen of Evanston. Incredible customer service in every aspect of sales, vehicle service, and careful explanations of all finance and warranty options. Kudos to Ian (sales) and Alex (finance), Bill and Jason (service) and special recognition to Marcus (Sales Manager) and Anthony (and JP - co-owners) for operating a totally modern, customer focused car dealership! More

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We visited City Volkswagen of Evanston on Thursday, June 19th to test drive a used Volkswagen Atlas. Narcis took care of us that day. The test drive went great, and while impressed with the Atlas, it did no 19th to test drive a used Volkswagen Atlas. Narcis took care of us that day. The test drive went great, and while impressed with the Atlas, it did not have all the features that we wanted. Narcis suggested, a used Tiguan, competitively priced and loaded with features, so we took that for a spin, eventually purchasing that car. Throughout our visit there was never any rush or pressure to purchase, in fact we left the dealership to test drive another car only to return for the Tiguan. The lone issue we had with the purchase was that there was only one key FOB. Narcis told me that he could see what he could do about getting an extra one. He reached out to VW and they said that the car was turned in with only one key, but he spoke with his management and secured an additional one at no charge. Our experience with Narcis and City Volkswagen of Evanston, as well as the follow-up afterwards, has been stellar. We will certainly look here again should we be in the market for another vehicle! More

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I’ve purchased many vehicles over my lifetime and my recent 2025 Tiguan purchase was the best one I’ve ever had thanks to Brendan Cowhey and the other staff at City Volkswagen of Evanston. I’m grateful recent 2025 Tiguan purchase was the best one I’ve ever had thanks to Brendan Cowhey and the other staff at City Volkswagen of Evanston. I’m grateful I had Brendan as my sales consultant because he made the whole experience smooth and stress free, with no pressure. During the time I spent with him, I found him to be highly knowledgeable of the product, trustworthy and a genuinely caring individual. He had a great sense of humor too! So if you’re in the market for a new vehicle, I highly recommend working with Brendan! He’s the best! More

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This is my second car purchased from City VW of Evanston, and it will be where I will purchase every other VW in the future. I’m in a not so fun financial situation and they worked to the ends of the earth t and it will be where I will purchase every other VW in the future. I’m in a not so fun financial situation and they worked to the ends of the earth to get me a great deal that fit my budget. Every single person I dealt with was #smashmouthstatus. Everyone was warm and friendly, and I didn’t feel intimidated at all going in there. Frank, my salesman was efficient and made sure all my questions were answered. He followed-up with me in a timely manner and always let me know he was there with any questions during the purchase experience, but also post purchase Marcus and Enrique went above and beyond working with VW credit and I’m truly thankful for how they were able to work their magic. The process took about a week, but it felt like a day with how great they were with their communication and follow-ups. Finally Alex made signing the contracts easy breezy beautiful contracts signed and I was in and out in 30. Highly recommend if you’re looking into a VW, which also highly recommend, head to City VW of Evanston. More

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Great experience from sales to finance. Would highly recommend coming here and working with them Would highly recommend coming here and working with them More

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I had a great experience buying my car from Ian Edmonson at City Volkswagen of Evanston. Coming in knowing the model I wanted, Ian patiently walked me through the process—inspecting the car, arranging a tes at City Volkswagen of Evanston. Coming in knowing the model I wanted, Ian patiently walked me through the process—inspecting the car, arranging a test drive, and explaining all key features and what to expect. Marcus Carnes was my first point of contact over the phone. We chatted at least five times the day before I visited the dealership, and he put me completely at ease from the start. Ian was professional and never rushed me, answering my questions thoughtfully and giving me space to consider everything carefully. The experience was smooth and relaxed, with Ian maintaining a helpful, approachable attitude throughout. Alex Paszkowski, the finance manager, helped me get settled up. He was clear about the terms and made the financing process quick and easy, which I really appreciated. At checkout, Mike Szafraniec, the service advisor, assisted me and made sure everything was wrapped up smoothly. I also want to mention that Ian connected me with a reliable car insurance broker, which made getting insurance hassle-free. I highly recommend Marcus, Ian, Alex, Mike, and the entire team at City Volkswagen of Evanston to anyone in the market for a new car. Thanks! More

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It was very nice to work with Marcus and Mario. Could not have asked for a better experience Could not have asked for a better experience More

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Best sales experience! The entire process was stress free thanks to Ian and the crew. Everything was carefully explained. Features of the vehicle were effectively demonstra The entire process was stress free thanks to Ian and the crew. Everything was carefully explained. Features of the vehicle were effectively demonstrated. Highly recommend purchasing vehicles from City VW of Evanston. More

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I had the pleasure of purchasing a 2024 BMW M2 from City Volkswagen of Evanston, and the entire experience was nothing short of outstanding. Within 36 hours of discovering the car online, I flew in from Sou Volkswagen of Evanston, and the entire experience was nothing short of outstanding. Within 36 hours of discovering the car online, I flew in from South Carolina to Illinois and was met with professionalism, hospitality, and true enthusiasm from the Evanston VW team. From the moment I arrived early Saturday morning, the staff made sure everything moved smoothly. Ian, the client advisor who sold me the car, was fantastic to work with—responsive, knowledgeable, and genuinely excited about helping me find the right fit. I’ve even stayed in touch to share updates and pictures of the car! The management team, including Marcus and Bill, were incredibly supportive and truly demonstrated what customer care is all about. While a minor issue arose shortly after purchase, they went out of their way to ensure it was resolved quickly and fairly, and that I was fully taken care of in the process. Manny in finance made the paperwork a breeze and was one of the kindest finance professionals I’ve encountered at any dealership. Marek and the technicians were quick to inspect the vehicle and coordinate service the same day, and Caesar ensured I had safe and smooth travels from the dealership. Buying a car—especially out of state—can be a stressful process, but this team made it easy, comfortable, and even fun. They treated me with honesty, urgency, and respect, and I couldn’t be more grateful for how they handled every step of the process. Highly recommend City Volkswagen of Evanston if you're looking for a team that truly stands behind their customers. More

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Just had a great car buying experience! Huge thanks to my sales associate for making the process smooth, stress-free, and efficient. Truly appreciated the professionalism and guidance every Huge thanks to my sales associate for making the process smooth, stress-free, and efficient. Truly appreciated the professionalism and guidance every step! More

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