Marcus Procter
Marcus Procter at Five Star Subaru of Grapevine

Marcus Procter | Page 6

Service Director

Five Star Subaru of Grapevine

2651 William D Tate Ave
Grapevine, TX 76051

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76 Reviews
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76 Reviews

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76 Reviews of Marcus Procter

January 16, 2021

Dealership Rating
Employee Rating

Fixed my head unit as promised which now works perfectly Beautiful crosstrek loaner Car cleaned and buffed up on return to me Service A+ ! Love this place More

by doctor.iraepstein
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Mike Ohanesian

Jan 18, 2021

Five Star Subaru of Grapevine responded

Hello! Thank you for supporting the service team at Subaru of Grapevine. We want to make certain you always enjoy your vehicle, so let us know when care questions arise at 817-438-1700. We look forward to seeing you again! Best Regards, Marcus Procter, Service Director

January 02, 2021

Dealership Rating
Employee Rating

Every time I bring my ascent for any type of service I receive an above and beyond treatment. I recommend subaru of Grapevine if you are looking for a new or a used car,or if you need to get any type of m More

by Carlos Rodriguez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brian Swarver, Mike Ohanesian

Jan 02, 2021

Five Star Subaru of Grapevine responded

Carlos, Thank you for your recommendation of both our sales and service departments at Subaru of Grapevine. We always want to make you feel comfortable when you visit. Whether you need service or another vehicle, Marcus and I want to hear from you at 817-438-1700. We really appreciate having you a part of our dealership family. Thanks again, Doug Laymon, Sales Manager

November 19, 2020

Dealership Rating
Employee Rating

Marcus, head of service was wonderful, really helpful and helped my father and I find the Subaru that was going to be the best fit. More

by kptucker91
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Scott Mirbahaeddin , Chief Ingram

Nov 20, 2020

Five Star Subaru of Grapevine responded

Thank you for the opportunity to help with your vehicle needs at Subaru of Grapevine, kptucker91. To continue providing our automotive knowledge, please stay in touch at 817-438-1700. Enjoy your Subaru! Happy Holidays, Doug Laymon, Sales Manager

November 07, 2020

Dealership Rating
Employee Rating

No one tops this dealership. They go above and beyond to get the job done. Out the door and on with my day so quickly! More

by jakaybe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Cameron Alexander-Munns, Johnnie Taylor , Lauren Bayles, Ryan Bayles, Michael Dinh, Spencer Fuller, Rutger Kesling, Ryen Ruybal, Brian Swarver

Nov 09, 2020

Five Star Subaru of Grapevine responded

Jakaybe, How awesome to see your rating and endorsement of so many of the Subaru of Grapevine staff! We want to remain your only call when you have vehicle needs. Please stop by or call 817-438-1700 to let us know when we will see you again. It is our honor to be your auto dealer. Thank you so much, Doug Laymon, Sales Manager

October 06, 2020

Dealership Rating
Employee Rating

A great “car dealership” experience. This dealer team never fails to impress me. Marcus Procter’s team is great. They go above and beyond what is asked of them. More

by dea069
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Ohanisian

Oct 07, 2020

Five Star Subaru of Grapevine responded

Thank you, dea069, for rating your visit to the service center at Subaru of Grapevine. Sharing our automotive knowledge to keep you safe and comfortable as you drive is the goal. Please let Mike or me know when you have questions at 817-438-1700. We look forward to answering all of our automotive questions. Best Regards, Marcus Procter, Service Director

October 05, 2020

Dealership Rating
Employee Rating

Had to get My moonroof repaired , brought it in the morning , and it was done by the time I got off work !! I really appreciate the work being done in a timely manner. Thanks a million for the Car Wash More

by cooper75067
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brian Swarver, Trina

September 16, 2020

Dealership Rating
Employee Rating

I brought My Chevy pickup truck in for tire balance and tire rotation. It was done in a very timely manner. They even washed it for Me ✅✅ More

by cooper75067
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Lauren Barrett

Sep 17, 2020

Five Star Subaru of Grapevine responded

Thank you, cooper75067, for allowing us the chance to help with the care of your truck. Vehicle care is key to a safe and comfortable ride. Call us at 817-438-1700 when we can offer our assistance. We hope to see you again. Take Care, Marcus Procter, Service Director

September 05, 2020

Dealership Rating
Employee Rating

Had an issue with My driver side window. Took it in on Saturday Morning , it was done whole I waited. My vehicle was washed for Me. I really appreciate the awesome service !! More

by cooper75067
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brian Swarver, Mike Ohanesian

Sep 07, 2020

Five Star Subaru of Grapevine responded

Thank you, cooper75067, for returning to Subaru of Grapevine for your repair. Know that you are a VIP at our dealership and we look forward to your calls at 817-438-1700. We are here to serve. Take Care, Marcus Procter, Service Director

September 04, 2020

Dealership Rating
Employee Rating

The most outstanding service department I have ever been to. Checkin smooth. Service done in time promised and I was a walk-in. Coupons offered in email provided reasonable discounts. This is a fantastic de More

by Sgellman60302
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Johnnie Taylor

Sep 05, 2020

Five Star Subaru of Grapevine responded

Sgellman, We appreciate the opportunity to help with your vehicle care needs. Thank you for rating your experience with our team at Subaru of Grapevine and please stay in touch at 817-438-1700. You are a valued customer. Take Care, Marcus Procter, Service Director

August 26, 2020

Dealership Rating
Employee Rating

Excellent service! Dropped off my Subaru Crosstrek to Michael, he took such great care of me and my car. The car wash was the cherry on top. Highly recommend. More

by Subaru chick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Frankie Saif, Michael

Aug 27, 2020

Five Star Subaru of Grapevine responded

Hello! You are a valued customer at Subaru of Grapevine, Subaru chick!! Michael and I look forward to helping with the care of your Crosstrek for years to come. Stop by for a complimentary car wash when you are in the area. We love the opportunity to keep you comfortable in your Subaru. Thank you, Marcus Procter, Service Director, 817-438-1700

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