Maria Capello

Rockland Chrysler Dodge Jeep RAM responded

Thank you for choosing Rockland Chrysler Dodge Jeep Ram. We're glad to hear about your experience. We're here whenever you need us.

Rockland Chrysler Dodge Jeep RAM responded

Thank you for sharing your experience with our service team at Rockland Chrysler Dodge Jeep Ram. We're pleased to hear you're happy with your Dodge Durango and the care you received. We appreciate your trust in us.

Rockland Chrysler Dodge Jeep RAM responded

Thank you for recognizing the efficiency and service from our team at Rockland Chrysler Dodge Jeep Ram. We appreciate your continued trust in us.

Rockland Chrysler Dodge Jeep RAM responded

Thank you for your continued trust in Rockland Chrysler Dodge Jeep Ram. We're glad our team provided a smooth leasing experience for your new Jeep. Your recommendation means a lot to us.

Rockland Chrysler Dodge Jeep RAM responded

Thank you for noting the comfort and service at Rockland Chrysler Dodge Jeep Ram. We aim to provide a welcoming experience for all our customers. Your feedback is appreciated.

Rockland Chrysler Dodge Jeep RAM responded

Thank you for recognizing the efforts of our service team at Rockland Chrysler Dodge Jeep Ram. We appreciate your trust in our warranty service.

Rockland Chrysler Dodge Jeep RAM responded

We take customer feedback seriously and strive to address all concerns. However, we are unable to confirm that this review is based on an actual service, as we cannot locate your name or vehicle in our system using the information provided. Unfortunately, we do occasionally encounter reviews submitted under unverified names, which makes it difficult to validate the experience being described. Without a verifiable record of service, we are unable to confirm the details of this review. We encourage you to contact us directly so we may verify your visit and address any legitimate concerns. Maria Capello Customer Relations Manager Rockland Chrysler Jeep Dodge Ram Direct: 845-405-7698

Rockland Chrysler Dodge Jeep RAM responded

Thank you for recognizing our team's professionalism. We're glad the service met your expectations quickly. We appreciate your recommendation of Rockland Chrysler Dodge Jeep Ram.

Rockland Chrysler Dodge Jeep RAM responded

We would like to address the statements made in your review, as it only represents your account of the visit. Regarding the recall, no additional parts are required. The recall performed has no correlation to your vehicle entering or exiting electric mode. You contacted your service advisor after your service visits stating you had a message indicating that electric mode was unavailable. The service advisor explained in great detail that this is a normal characteristic of the vehicle when it has been driven in electric mode for an extended period. The vehicle is designed to cycle the engine, oil, and fuel to maintain proper operation and system health. This information is also documented in the owner’s manual. As for your one-star rating one can state it is unjustified, as all services were completed to manufacturer standards and your concerns were addressed appropriately. Assigning such a rating based on a misunderstanding of normal vehicle operation is unreasonable. By that logic, that would be like us giving you a poor rating for not understanding your vehicle’s functionality was not done to you. We maintained professionalism the entire time discussing the matter with you. We stand by the service we provided and remain committed to providing the best customer service we can. Maria Capello Customer Relations Manager Rockland Chrysler Jeep Dodge Ram