Maria Lizardi | Page 138

Maria is very responsive, attentive and friendly. She is a ball of energy which is a wonderful trait. She had to deal with my insurance company and they kept dropping the ball so Maria had to keep calling t a ball of energy which is a wonderful trait. She had to deal with my insurance company and they kept dropping the ball so Maria had to keep calling them. More

by TOOMANYBOSSES Verified Customer Verified Customer

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BMW of Sarasota was thorough and informative with dealing with my car. I would definitely go back to them for any problems that may arise. with my car. I would definitely go back to them for any problems that may arise. More

by JSWARMING Verified Customer Verified Customer

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The service department was very helpful. They found problems of my car and fixed them as fast as they can. my car is in good shape now. Thank you all. problems of my car and fixed them as fast as they can. my car is in good shape now. Thank you all. More

by NHONGUOITA1 Verified Customer Verified Customer

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Great service & very efficient @ Saradota BMW. Maria in the service department is extremely customer focused & always goes the extra mile. All employees are pleasant & easy to work with! the service department is extremely customer focused & always goes the extra mile. All employees are pleasant & easy to work with! More

by ISLANDWALKREALTOR Verified Customer Verified Customer

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Quick and Professional service!! I would recommend BMW Sarasota to all my family, friends and colleagues. It feels great to do business with someone who appreciates you and values your business @ Sarasota to all my family, friends and colleagues. It feels great to do business with someone who appreciates you and values your business @ More

by vjcolquitt Verified Customer Verified Customer

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The service department is top notch. They are communicative, professional and accommodating. The check in and check out process is very easy and the staff is excellent. communicative, professional and accommodating. The check in and check out process is very easy and the staff is excellent. More

by HNORTON Verified Customer Verified Customer

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Maria Lizardi was great. Service Tech was great as well. He provided a detailed assessment of recommended actions. Disappointment 1) nobody responded to online appointment request. Followed up a week late He provided a detailed assessment of recommended actions. Disappointment 1) nobody responded to online appointment request. Followed up a week later to make appointment by phone and order needed tires. Disappointment 2) tires were not ordered as expected, and I learned this while waiting in the service lounge on the day of my appointment. Service advisor had to break the bad news, but she did it in a good way. Disappointment 3) half a day back-up for courtesy wash. Service advisor was excellent but she had horrible support from the “team”. I gave five stars for Maria but would give the overall experience two stars. I hope these comments will be used as intended, to improve processes, and not merely as a reflection on the Service Advisor. She was great and is good at making customers feel appreciated. More

by TOM_N_ANH Verified Customer Verified Customer

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No one accepting vehicles as they arrive for service; Appointment time not when they begin working on vehicle; Check in machine is not user friendly. Appointment time not when they begin working on vehicle; Check in machine is not user friendly. More

by USMCMENDONCA Verified Customer Verified Customer

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Lucy is the best! Always helpful and makes sure I leave the dealer with all issues resolved. Keep up the good work! Thank You, Esther the dealer with all issues resolved. Keep up the good work! Thank You, Esther More

by Marie Verified Customer Verified Customer

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Frustrated with the dealership so much I sold the car so I don’t have to return. I replay liked the car which makes it even worse! I am hopeful that another option for BMW will come available so I don’t hav I don’t have to return. I replay liked the car which makes it even worse! I am hopeful that another option for BMW will come available so I don’t have to return. My advisor was really nice, but they couldn’t fix the car and just kept changing parts. More

by KRANERT1 Verified Customer Verified Customer

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