Maria Lizardi | Page 199

High Quality Results One hears a lot about the quality of Lexus service, but I doubt they can match the service provided by BMW of Sarasota and Maria Lizardi. My expectat One hears a lot about the quality of Lexus service, but I doubt they can match the service provided by BMW of Sarasota and Maria Lizardi. My expectations are always met. Maria is the epitome of professionalism. Her communications skills and knowledge of the BMW cars and systems are far better than other BMW service advisors that I’ve dealt with over my many years of BMW ownership. And, almost like a bonus, she is extraordinarily charming. More

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Expertise with a radiant smile Sarasota BMW is a busy place in case you were not aware. That said, to be greeted and counseled by Jessica and or Maria is a uplifting experience. The Sarasota BMW is a busy place in case you were not aware. That said, to be greeted and counseled by Jessica and or Maria is a uplifting experience. Their technical knowledge is amazing, the willingness to achieve a solution, the friendly spirited and cooperative communication is truly rare in todays service consultants.I look forward to my visit to Sarasota BMW to share their enthusiasm.. There have been occasions where i needed to meet with technicians to answer complicated matters. Once again cheerfully facilitated by superior service from Maria or Jessica. That is the good part of the story. The challenging part is that this business is really big and very busy. It ain't no quick oil change station. Quality service takes time, so get over it and make accommodations. They do a a long list of safety checks and wash your car. Does the garage down the street do the same thing.... not a chance. So be prepared for a wait or make prudent arrangements. Your service consultant will tell you how long the wait will be. I could go on about price matching the competition, service discounts by email and sometimes a courtesy car or transpiration arrangements. . Good quality service for complicated machinery all with a smile and professionalism. Thank you Jessica, Thank you Maria. Your help is appreciated. . More

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Oil change just had the car in for an oil change, which lasted 2-1/2 hours. For an oil change! We had an appointment and thought one hour max! The car had only 5 just had the car in for an oil change, which lasted 2-1/2 hours. For an oil change! We had an appointment and thought one hour max! The car had only 5000 miles on it. We just did it because it's a leased car and we were worried, that we would loose the warranty. And because the dealership told us it's necessary. I really don't know why, since oils these days certainly last more than 5000 miles. What a waste. There are a ton of people running around, but nobody seems to be in charge. I have never seen so many people in one place doing nothing. Amazing. More

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Maria was fantastic she didn't try to push anything on me regarding more service than the recall issue I was in for. she said it would be about 90 minutes and she was ri she didn't try to push anything on me regarding more service than the recall issue I was in for. she said it would be about 90 minutes and she was right on - I was in and out quickly. More

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Professional and Prompt Maria was attentive , professional , prompt and thorough. Always on time and friendly. Very knowledgeable and very clear in her explanation of what ne Maria was attentive , professional , prompt and thorough. Always on time and friendly. Very knowledgeable and very clear in her explanation of what needed to be done and the costs. More

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Best service in North America! having driven a BMW for over 20 years, and visited several dealerships, I have consistently found BMW of Sarasota to be TOPS!! Everyone is polite an having driven a BMW for over 20 years, and visited several dealerships, I have consistently found BMW of Sarasota to be TOPS!! Everyone is polite and its ALWAYS customer first! Go there! More

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attention to detail always consistent service Maria sets the bar! Over a year she has been my advisor always provides excellent advice, professional, and gets the job done! highly recommend her Maria sets the bar! Over a year she has been my advisor always provides excellent advice, professional, and gets the job done! highly recommend her More

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Luis and Emilio were very professional Customer service was great and they were very organized. Luis was polite, informative and not pushy. Emilio was professional and also not pushy. Maria Customer service was great and they were very organized. Luis was polite, informative and not pushy. Emilio was professional and also not pushy. Maria, in service is always professional and very informative. Love the cookies and coffee too! More

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