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Maricruz Roman
Maricruz Roman | Page 2
Sales
Castle Buick GMC of North Riverside
7400 West Cermak Road
North Riverside, IL 60546
59 Reviews
Dealership Experience
14 yrs, 8 mos
Languages Spoken
English
Spanish
59 Reviews of Maricruz Roman
August 13, 2019
Service Brought 2018 GMC Sierra in for oil change. Had an appointment and the wait wasn’t bad. Had me out within an hour with tire rotation and car wash Brought 2018 GMC Sierra in for oil change. Had an appointment and the wait wasn’t bad. Had me out within an hour with tire rotation and car wash More
by dsch123
Verified CustomerOther Employees Tagged: Joe Genna
Helpful 
July 31, 2019
They go above and beyond!!! I have to say I have been coming here for 20 years and will be coming back for as long as I’m around. Maricruz, Corey, and the whole crew are top not I have to say I have been coming here for 20 years and will be coming back for as long as I’m around. Maricruz, Corey, and the whole crew are top notch!!! They always put their best foot forward and always make you feel like a person, not just a number. I highly recommend them!!! More
by Gary G
Other Employees Tagged: Corey Owens
July 22, 2019
Better Experience than Expected Castle Buick of North Riverside IL., has been a great environment for me to conduct Business with. This is not only for Vehicle purchases, but in serv Castle Buick of North Riverside IL., has been a great environment for me to conduct Business with. This is not only for Vehicle purchases, but in servicing any needed maintenance for my vehicles as well. Maricruz Roman, is the only Salesperson I'd prefer to work with. Arnold and L.T. are my preferred recommendations to work with when it comes to scheduling service for vehicles. All of these associates are friendly, professional and genuinely down to earth outgoing individuals. I have now purchased 3 vehicles with the great assistance and service of Maricruz. Arnold and I always happen to get into amazing discussions regarding NBA games, players and Championships. L.T. and I usual discuss Business and daily plans/weekend. My most recent vehicle purchase on (July/19/2019) took less than 2 hours & 15 mins. I literally drove Off the Lot in this Time Frame,...that's "Service". Thank you ALL. More
by Mr Lonnie Watts
Other Employees Tagged: Arnold, L.T.
July 06, 2019
Oil change and tire check LT was very nice.. I use to go to the villa park castle location but I encountered discrimination there. The north riverside dealership is amazing.. s LT was very nice.. I use to go to the villa park castle location but I encountered discrimination there. The north riverside dealership is amazing.. such quick service and they even washed my car. Thanks for everything. More
by curlyugo
Other Employees Tagged: LT
June 30, 2019
Great service I was very please with my service LT took very good care of my truck. As always I have had nothing but good service at each visit. I was very please with my service LT took very good care of my truck. As always I have had nothing but good service at each visit. More
by swnatchez71
Other Employees Tagged: AJ and LT.
June 11, 2019
2018 GMC Sierra 1500 Denali Maricruz was very helpful and informative during the buying process. I would definitely refer anybody to this dealership. Thank you again for the stre Maricruz was very helpful and informative during the buying process. I would definitely refer anybody to this dealership. Thank you again for the stress free buying process. More
by BRADLEY.MILLER1984
Other Employees Tagged: Jose Roman
April 23, 2019
great Maricruz Roman goes out of her way to help.If U ask her a question she goes 100% to find a answer and makes sure everything is up to par. she is p Maricruz Roman goes out of her way to help.If U ask her a question she goes 100% to find a answer and makes sure everything is up to par. she is polite and fast and makes sure that the customer is taken care of. There should be more sales people like her. She really enjoys her job and it shows in her results Thank's More
by bob2877
April 15, 2019
Wasted time Brought vehicle in for service due to new 2018 Sierra hesitation in 1st gear on initial start up of the day. Turns out GM is aware of this issue and Brought vehicle in for service due to new 2018 Sierra hesitation in 1st gear on initial start up of the day. Turns out GM is aware of this issue and has no fix for it. And the dealership is unaware of this existing condition. So I brought the car in for nothing and wasted my time along with the dealerships time. You would think that the manufacturer would communicate either with me the customer or the dealership about an issue they are aware of!!!?? If knowing this issue maybe I wouldn't have bought this truck. Also the dealership upon doing nothing to my car, was suppose to was my car prior to picking up. I even asked if they would wash it hours earlier and was told it was. So I get there to pick up my truck and of course it wasn't washed. More
by dsch123
Other Employees Tagged: Joe Genna
April 10, 2019
Excellent service Good service, people are very nice. I recommend this dealership . This is my second vehicle I bought there. they explain everything you need to know Good service, people are very nice. I recommend this dealership . This is my second vehicle I bought there. they explain everything you need to know More
by CYNTHIA_CLAUDIO
Other Employees Tagged: Jose Roman
April 02, 2019
Professional & efficient. Fast sign in, explanation of service to be performed & completed in the estimated amount of time. Cost was acceptable & the device tech was professio Fast sign in, explanation of service to be performed & completed in the estimated amount of time. Cost was acceptable & the device tech was professional & polite. More
by chuck.gartland
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