Maricruz Roman | Page 3

Going from lease to a buy Thank you MariCruz for assisting me in the process of switching from a lease to a buy. Communicated w management to work on a payment that would be c Thank you MariCruz for assisting me in the process of switching from a lease to a buy. Communicated w management to work on a payment that would be comfortable for me. Only downside is that we never met the manager. No introduction, no thank you, no greeting, etc. More

by JENKIE1222 Verified Customer Verified Customer

Helpful 0

Report | Print

My experience with Castle Buick Everyone there are great, the service is great, and they are all very good in what they do. When I go there for anything, before I leave they make sur Everyone there are great, the service is great, and they are all very good in what they do. When I go there for anything, before I leave they make sure that I was satisfied with the work that was done. That is why I will keep going back to Castle Buick. More

by pesci46 Verified Customer Verified Customer

Helpful 0

Report | Print

GREAT SERVICE I am VERY satisfied with the great service I received. Very nice and courteous people at Castle.I definitely recommend this dealership. GREAT SERV I am VERY satisfied with the great service I received. Very nice and courteous people at Castle.I definitely recommend this dealership. GREAT SERVICE ALWAYS! More

by JPRADO2623 Verified Customer Verified Customer

Helpful 0

Report | Print

Castle is terrific They are always courteous here. They drive me home and then pick me up. I wouldn’t go anywhere else. AND my car always comes home clean. They are always courteous here. They drive me home and then pick me up. I wouldn’t go anywhere else. AND my car always comes home clean. More

by gpaulon Verified Customer Verified Customer

Helpful 0

Report | Print

Disappointed. I purchase The Maintenance 1 service I writing this because you guys rotated my tires and along with my service and I went out of town to only to stop for gas and noticed that front wh I writing this because you guys rotated my tires and along with my service and I went out of town to only to stop for gas and noticed that front wheel on the driver side is missing the GMC hubcap just that one very upset about it More

by josieroman1960 Verified Customer Verified Customer

Helpful 0

Report | Print

Engine issues I have been having issues with my vehicle - tremoring of the vehicle, hesitation with acceleration, and traction light indicator. I brought my vehicle I have been having issues with my vehicle - tremoring of the vehicle, hesitation with acceleration, and traction light indicator. I brought my vehicle in to be evaluated and was told that even though codes have been retrieved showing intermittent issues, because nothing was able to be duplicated while the vehicle was at the dealership nothing could be done. Within 15 minutes of my 30-mile commute home, I again begin to have the same issues. My vehicle was just there a few months ago because of the same problems. At that time it was noted that I had one or two spark plug coils that had failed. I was told at that time, it's possible that I may have the same issues with the other coils and if my vehicle begin acting the same way to bring it back, which I did. I was charged the diagnostic fee and told to " bring it back if you continue to have problems". It is unclear to me as to why no repairs or replacement can be made unless there is complete part failure. Do I bring my vehicle back daily or weekly, continuing to pay the diagnostic fee each time...until? I hope there would be a better solution. The customer service representative was very nice and did his best to be very reassuring, but I still have concerns I asked for my vehicle to be taken out and driven because I experience the above issues on a daily basis and to be told that nothing happened that day, but 15 minutes after I'm in my vehicle I have the same issues, I wonder if my vehicle was even taken out, and if so was if it driven for any length of time to give the vehicle a chance to show the issue. My concern is not with customer service, each time I'm there I' am always treated nicely my concern is with the evaluation of my vehicle. More

by Customer601 Verified Customer Verified Customer

Helpful 0

Report | Print

Great service L.T is a hard working person he makes sure everything is done right and explain to you the overall of your service and things you might want to get do L.T is a hard working person he makes sure everything is done right and explain to you the overall of your service and things you might want to get done. More

by bthomas12 Verified Customer Verified Customer

Helpful 1

Report | Print

Making an appointment is fast. Everyone is friendly snd hrlpful. The sales rep.s explains in detail and reviews all information to make sure you understand your options. They also f Everyone is friendly snd hrlpful. The sales rep.s explains in detail and reviews all information to make sure you understand your options. They also follow up with a phone call or text. We purchased two trucks from Castle and very happy. Thank you More

by mmguerra50 Verified Customer Verified Customer

Helpful 0

Report | Print

Oil change LT was phenomenal, as usual. Great service, quick and fairly priced. He and Maricruz found me this car. A great place to go to buy a car and have it s LT was phenomenal, as usual. Great service, quick and fairly priced. He and Maricruz found me this car. A great place to go to buy a car and have it serviced. More

by Jessica Verified Customer Verified Customer

Helpful 0

Report | Print

Great service Maricruz did a fantastic job of going over the features of the Encore and was very helpful in all aspects of the sale. I would highly recommend her to Maricruz did a fantastic job of going over the features of the Encore and was very helpful in all aspects of the sale. I would highly recommend her to anyone. More

by BILLTHO Verified Customer Verified Customer

Helpful 0

Report | Print