Marie Hamilton | Page 7

Many time Herb Buyer Leased a new 2015 ford explorer traded a 12 grand cherokee that I also bought from Herb in Millbury as well as many others. Almost left dealer just b Leased a new 2015 ford explorer traded a 12 grand cherokee that I also bought from Herb in Millbury as well as many others. Almost left dealer just because didn't think we could accomplish what we wanted. My sales person was finishing up another person and I happened to stop at GSM's office and just tell him I would come back in a couple months when maybe incentive for 16 explorers were better as I was told there were no more 15's. We quickly did find one together in Braintree store and had all everything we wanted. Got a good deal on it, got what I wanted from trade, did this all in a matter of minutes. Very very low BS did not feel like I was being manipulated or any of the "car buying nightmare" people always complain about. Pretty good on paperwork and everything I had a very young child with me and did not go too long or anything. Even through the old pick it up a day before I told them I was going to and still got the job done quickly. Ive had some bad experiences and some good experiences between the Herb Dealers. This was the best Thus far and hope it continues when I return for new lease and change out my truck adventually. If you had a bad experience at a herb chambers dealership do not judge the whole company they are not all created equal it is very specific on the management. Some are good some are bad. The GSM here that I worked with was great. Finance guy also very good once again no BS. Sorry I forgot their names im terrible with names More

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Ms. LaBonte "Thank you Marie Hamilton!" Two months ago, I was assisted by a wonderful Sales Consultant, Marie Hamilton. I could not have asked for a more remarkable car-buying experience tha Two months ago, I was assisted by a wonderful Sales Consultant, Marie Hamilton. I could not have asked for a more remarkable car-buying experience than the one that I had with her. I arrived at the lot early in the morning, and did not leave until 4:00pm. I had many requirements for the car that I wanted: color, size, beautiful interior and exterior. It also had to be loaded with the latest safety recommendations and the latest electronic gadgets. Marie patiently stayed with me as we looked at car after car until I found the one which was perfect for me. Marie was so concerned about me that she went above and beyond to make sure that my car would be ready for me before I had to return to work. I love my new 2014 Ford Escape! I love the respect and courtesy given to me by Marie Hamilton, the Finance Manager Edgar Rivera, and everyone else at Herb Chambers Ford in Westborough. Herb Chambers Ford in Westborough is 1st Class! More

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I recently purchased a 2013 Ford Focus SE Hatchback. I'm a Canadian on work visa and I needed a vehicle fast to go to work, I've worked with other dealerships, but they just make me go run-arounds. In t I'm a Canadian on work visa and I needed a vehicle fast to go to work, I've worked with other dealerships, but they just make me go run-arounds. In the end, I made my choice to do business with Herb Chamber in Westborough and they were able to close down the deal fast. The car was delivered to me within a week. This helped save me a lot of precious time and rental money. For that, I sincerely thank Lisa, George, Marie, Paul and Jordan for their exceptional customer service. I dealt with Lisa on the phone initially and she was very friendly and responsive to all my inquiries over the phone. It was her professionalism and outstanding customer service that won me over other Ford Dealership. There were some hiccups at first because of my status, so I talked to Marie and she was very emphatic and patient. She offered me some alternative solutions and escalated my case to George, the sales manager, he was able to immediately take things over and get it under control. I really liked George's approach to business. He was upfront, honest, and straightforward. Whatever George promised me, he kept his words and delivered it. I had my car after 2 days and I'm extremely impressed by George. Overall, I'd say my experience was pleasant and things ended on a happy note. I would recommend Herb Chambers Ford of Westborough to my friends and family. If any international buyer like me is looking for a new or used car, I highly recommend you to talk to Lisa, Internet Sales and deal with George when you arrive, I promise you will have an awesome experience. More

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