Marina Felix | Page 54
service advisor
Dirito Brothers Walnut Creek Volkswagen
2020 North Main Street
Walnut Creek, CA 94596
Industry Experience
24 yrs, 10 mos
Languages Spoken
English
Spanish
577 Reviews
Write a Review577 Reviews of Marina Felix
January 04, 2020
Simple and easy process Thank you Marina for demonstrating professionalism and kindness. Also I appreciate the shuttle services. I was able to get to and from work without an Thank you Marina for demonstrating professionalism and kindness. Also I appreciate the shuttle services. I was able to get to and from work without any unnecessary stress. More
December 28, 2019
Just a follow-up visit Dirito took care of a couple of things, non-problems, that were lagging from previous much more extensive work, quickly (about a day), and supplied a Dirito took care of a couple of things, non-problems, that were lagging from previous much more extensive work, quickly (about a day), and supplied a rental. More
December 28, 2019
quick turn around time The appointment process was easy, they were able to get me in in a timely manner and when it was convenient for me and the turn around time was quick. The appointment process was easy, they were able to get me in in a timely manner and when it was convenient for me and the turn around time was quick. More
December 26, 2019
Professional process from appointment through pick-up Two recall repairs were performed professionally and all required parts were available. The overall experience was pleasant in a very attractive fac Two recall repairs were performed professionally and all required parts were available. The overall experience was pleasant in a very attractive facility. We will definitely return to have our car serviced there. More
December 26, 2019
Oil Change and First Year Evaluations All staff gave superb service from beginning to end of visit. Marina efficiently logged my car into the system, explained the forms and the full car c All staff gave superb service from beginning to end of visit. Marina efficiently logged my car into the system, explained the forms and the full car check covered by the mechanics under my lease service contract. More
December 21, 2019
Great service I just returned for my 30K service, which was rather last minute, but with the great on-line booking tool, it was a snap. Great service with my servic I just returned for my 30K service, which was rather last minute, but with the great on-line booking tool, it was a snap. Great service with my service rep, Maria! Car was done on-time. She also had good recommendations. I was actually just shy of 30K on my 2014 Jetta (which I bought from Doritio Bros), and needed oil change - oil light came on. With her recommendation, we just did the 30K, to save trip and money. Love Dorito Bros. I stop by to see Ron Simi to say hi. He sold me my Jetta, and he was great to work with two years ago. As I"ve written before on your surveys and on Yelp, you are the only dealer that I've taken my car to for all service. Your whole team ROCKS!! More
Other Employees Tagged: Ron Simi , Marc Venturella
December 20, 2019
Warranty Repair Took my Golf Sportwagen to Dirito Brothers Walnut Creek for warranty water pump replacement. They handled the job nicely. Everything was good. Fu Took my Golf Sportwagen to Dirito Brothers Walnut Creek for warranty water pump replacement. They handled the job nicely. Everything was good. Further, I can't say enough about the wonderful job that Marina Felix did in keeping me apprised of the status of things, friendly and efficient handling of my repair and just the overall representation of Dirito Brothers Volkswagen. She is outstanding. More
December 19, 2019
Friendly Professionals This was my first visit to Dirito Brothers. I was greeted as soon as I drove in, and was immediately seated with Marina, the professional responsible This was my first visit to Dirito Brothers. I was greeted as soon as I drove in, and was immediately seated with Marina, the professional responsible for ensuring that my recall service was completed. Marina was wonderful. She explained what would be done, and also asked about other needs, or requests I might have. I also like the fact that Dirito Brothers values clients' time. This is exemplified in their policy of minimal waiting time between drop-off and providing transportation to your place of work (within specific limits). If their shuttle is out for more than 35 minutes, Dirito provides alternative transportation for clients. I have never experienced this at another dealership. I don't recall the names of the other employees with whom I interacted, but I do know that this is the best VW dealership I've had in years. I'll definitely be back. More
Other Employees Tagged: Marc Venturella
December 19, 2019
First car maintenance check up Marina was super helpful and informative and answered all of my questions. She also gave me many options and was accommodating and good with communica Marina was super helpful and informative and answered all of my questions. She also gave me many options and was accommodating and good with communication. My appointment also finished earlier than expected. Thank you! More
December 18, 2019
Great and friendly service. Dirito Bro’s. Service was wonderful to work with. Marina kept in contact with me and kept me updated throughout the few days they had our vehicle. She Dirito Bro’s. Service was wonderful to work with. Marina kept in contact with me and kept me updated throughout the few days they had our vehicle. She is friendly and knowledgeable. More