Marina Felix
Marina Felix at Dirito Brothers Walnut Creek Volkswagen

Marina Felix | Page 89

service advisor

Dirito Brothers Walnut Creek Volkswagen

2020 North Main Street
Walnut Creek, CA 94596

Contact Me
4.9
913 Reviews

Industry Experience

26 yrs, 9 mos

Languages Spoken

English English

Spanish Spanish

4.9

913 Reviews

Write a Review

913 Reviews of Marina Felix

December 06, 2019

Dealership Rating
Employee Rating

Simple The service department is efficient and well managed. Easy to make an appointment. Totally hassle free. Shuttle service is convenient. Wait room is cl More

by DBAtlas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Andres Garcia

Dec 12, 2019

Dirito Brothers Walnut Creek Volkswagen responded

Thank you, it's great to hear that our efforts to provide high quality service are appreciated!

December 05, 2019

Dealership Rating
Employee Rating

50k Mile annual service Marina was terrific! She texted me updates throughout the day and kept me informed. I appreciate her great attention and service. Thank you Marina, More

by Joe Gallagher
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 12, 2019

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for the five star review Joe!

December 03, 2019

Dealership Rating
Employee Rating

Efficient and pleasant From the time of making the appointment to finish it was a very efficient process. The wait for the service was less than anticipated. Waiting area i More

by DKINGPKING
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Oscar Dryden

Dec 04, 2019

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for the feedback about your experience here at Dirito Brothers Volkswagen!

November 27, 2019

Dealership Rating
Employee Rating

quick and easy Service was easy and effortless. Shuttle service was quick and drivers were friendly. It was just basic service and some recall work and it was smoo More

by Brent.Hughes0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 04, 2019

Dirito Brothers Walnut Creek Volkswagen responded

Thanks so much for the five star review Brent!

November 25, 2019

Dealership Rating
Employee Rating

Quick and great service. Great service. Appreciate the quick responses to texts. Keep me updated on the process. Always asked before performing any work that would cost money. More

by ejcheung
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 27, 2019

Dirito Brothers Walnut Creek Volkswagen responded

We work hard to keep our customers informed throughout the process so it's great to hear our efforts are paying off!

November 24, 2019

Dealership Rating
Employee Rating

Excellent Service My recent experience at Dirito Bro’s VW was great would highly recommend if you need service on your VW or need to buy a new car More

by elliott_hull
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 27, 2019

Dirito Brothers Walnut Creek Volkswagen responded

Thanks for the five star review and recommendation Elliott!

November 24, 2019

Dealership Rating
Employee Rating

Excellent experience. Came on time with prior appointment. After checking in, Marina was very professional; shuttle ready. Car finished within the schedule, shuttle picked me up. Cost was reasonable, did not f More

by ADRIANGO24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Don't know the lady cashier's name.

Nov 27, 2019

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for letting us know about your experience here in our service department, we appreciate the input.

November 21, 2019

Dealership Rating
Employee Rating

Good customer service Very friendly staff! Marina took care of everything for us, even driving our car herself to test the fast charger. And Walnut Creek is much closer tha More

by Silvana
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 27, 2019

Dirito Brothers Walnut Creek Volkswagen responded

Thanks for giving us a chance to earn your business!

November 15, 2019

Dealership Rating
Employee Rating

Marina - excellent customer service Marina was extremely helpful and beyond personable. Her kind demeanor and smiling face were so welcoming on a Weds morning. She was well informed on w More

by GIANNALUCHINI8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 18, 2019

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for letting us know Marina provided you with such excellent service!

November 14, 2019

Dealership Rating
Employee Rating

Service and sales Staff are very friendly and accomodating in all areas and helpful also i can recommend it to my friends and did a good work on my car More

by ESCALONAARNEL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Oscar Dryden

Nov 18, 2019

Dirito Brothers Walnut Creek Volkswagen responded

Thank you! I know the staff will appreciate recognition of their hard work!

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