Marina Felix | Page 88

Professional process from appointment through pick-up Two recall repairs were performed professionally and all required parts were available. The overall experience was pleasant in a very attractive fac Two recall repairs were performed professionally and all required parts were available. The overall experience was pleasant in a very attractive facility. We will definitely return to have our car serviced there. More

by SORICEML Verified Customer Verified Customer

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Great service I just returned for my 30K service, which was rather last minute, but with the great on-line booking tool, it was a snap. Great service with my servic I just returned for my 30K service, which was rather last minute, but with the great on-line booking tool, it was a snap. Great service with my service rep, Maria! Car was done on-time. She also had good recommendations. I was actually just shy of 30K on my 2014 Jetta (which I bought from Doritio Bros), and needed oil change - oil light came on. With her recommendation, we just did the 30K, to save trip and money. Love Dorito Bros. I stop by to see Ron Simi to say hi. He sold me my Jetta, and he was great to work with two years ago. As I"ve written before on your surveys and on Yelp, you are the only dealer that I've taken my car to for all service. Your whole team ROCKS!! More

by GREENSPARTEN51 Verified Customer Verified Customer

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Warranty Repair Took my Golf Sportwagen to Dirito Brothers Walnut Creek for warranty water pump replacement. They handled the job nicely. Everything was good. Fu Took my Golf Sportwagen to Dirito Brothers Walnut Creek for warranty water pump replacement. They handled the job nicely. Everything was good. Further, I can't say enough about the wonderful job that Marina Felix did in keeping me apprised of the status of things, friendly and efficient handling of my repair and just the overall representation of Dirito Brothers Volkswagen. She is outstanding. More

by OBIEANDER Verified Customer Verified Customer

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First car maintenance check up Marina was super helpful and informative and answered all of my questions. She also gave me many options and was accommodating and good with communica Marina was super helpful and informative and answered all of my questions. She also gave me many options and was accommodating and good with communication. My appointment also finished earlier than expected. Thank you! More

by VC Verified Customer Verified Customer

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Friendly Professionals This was my first visit to Dirito Brothers. I was greeted as soon as I drove in, and was immediately seated with Marina, the professional responsible This was my first visit to Dirito Brothers. I was greeted as soon as I drove in, and was immediately seated with Marina, the professional responsible for ensuring that my recall service was completed. Marina was wonderful. She explained what would be done, and also asked about other needs, or requests I might have. I also like the fact that Dirito Brothers values clients' time. This is exemplified in their policy of minimal waiting time between drop-off and providing transportation to your place of work (within specific limits). If their shuttle is out for more than 35 minutes, Dirito provides alternative transportation for clients. I have never experienced this at another dealership. I don't recall the names of the other employees with whom I interacted, but I do know that this is the best VW dealership I've had in years. I'll definitely be back. More

by ST Verified Customer Verified Customer

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Great and friendly service. Dirito Bro’s. Service was wonderful to work with. Marina kept in contact with me and kept me updated throughout the few days they had our vehicle. She Dirito Bro’s. Service was wonderful to work with. Marina kept in contact with me and kept me updated throughout the few days they had our vehicle. She is friendly and knowledgeable. More

by MSMACAULAY Verified Customer Verified Customer

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Great service Great service. Timely completion of the car. Didn’t have to wait when I picked up the car. Didn’t have to wait to be transported to my office. Great service. Timely completion of the car. Didn’t have to wait when I picked up the car. Didn’t have to wait to be transported to my office. More

by LACOLAO Verified Customer Verified Customer

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Service recall item and trouble shoot a rattle under car The service was completed in a timely manner and Marina was quick to communicate the progress while I was waiting for my vehicle . The experience was The service was completed in a timely manner and Marina was quick to communicate the progress while I was waiting for my vehicle . The experience was a 5 star visit More

by Scorpion5 Verified Customer Verified Customer

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Positive Experience The work on my car was done as expected and within the time frame outlined. Employees were personable and efficient. All was quite effortless as well. The work on my car was done as expected and within the time frame outlined. Employees were personable and efficient. All was quite effortless as well. More

by b1066 Verified Customer Verified Customer

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Effortless I called to confirm service appt (I scheduled online) one day prior to drop off date. It wasn’t found in the system. My call was transferred to Marina I called to confirm service appt (I scheduled online) one day prior to drop off date. It wasn’t found in the system. My call was transferred to Marina. She apologized for any inconvenience, said not too worry, and would still be able to come in. Next day she took my info and gave me estimate time of completion, etc. So quick and efficient. More

by Dorzcritique Verified Customer Verified Customer

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