Mario Paniagua | Page 5

Honest, fast and responsive; What you’d hope for in a vehicle purchase transaction. No high pressure sales, just good people and good prices. vehicle purchase transaction. No high pressure sales, just good people and good prices. More

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Shortly after taking my car out of the dealership I had a problem. Thanks to the professionalism and Goodwill of the manager and the hard work and diligence of Mario Paniagua the issue was resolved in a sati problem. Thanks to the professionalism and Goodwill of the manager and the hard work and diligence of Mario Paniagua the issue was resolved in a satisfactory manner. Truly happy with the service and attention to detail. Highly recommendable dealership. More

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It was a very good experience to buy our truck in Big Star Cadillac, Mario the salesman gives the information needed and allows us to talk about it. with no pression. that has no price. thanks Mario Star Cadillac, Mario the salesman gives the information needed and allows us to talk about it. with no pression. that has no price. thanks Mario More

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Very patient with dealing. Continued digging to meet mutual pricing. Found desired vehicle from Courtesy Fleet Continued digging to meet mutual pricing. Found desired vehicle from Courtesy Fleet More

by wolf318 Verified Customer Verified Customer

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First, I would definitely purchase another vehicle from Big Star Cadillac-yes, even though it means another 470-mile round trip to do so. Mr. Paniagua was very professional, courteous and helpful throughou Big Star Cadillac-yes, even though it means another 470-mile round trip to do so. Mr. Paniagua was very professional, courteous and helpful throughout the entire transaction. He answered my questions quickly by return text and he did not try to r get me to purchase add-ons I neither wanted nor needed. My two uh-oh moments were first when I was offered my finance rate which we easily got reduced once the finance department dug a little deeper; and the second one was when I arrived to find out that the dealership had removed the tonneau cover which had been pictured in their ads. In fairness to the dealership, it was not mentioned in the description of options, but what a disappointment to end up with the holes in the rail where said cover had been. Had that not been the case, I would have rated the entire transaction and the dealership 5 stars. All said, my wife was impressed enough with Mr. Paniagua that she told him she would be willing to drive back down when she is in the market for a new vehicle. And the transaction involving selling my vehicle to the dealership was 6 star. More

by gregory_penny Verified Customer Verified Customer

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Mario was amazing to work with. He answered all of my questions and worked with me to make sure I was happy with the deal I received. Highly recommend him and the Big Star dealershi He answered all of my questions and worked with me to make sure I was happy with the deal I received. Highly recommend him and the Big Star dealership. More

by kimmykat1107 Verified Customer Verified Customer

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The best service friendly. Mario clarified all the doubts I had about financing. Thank you all. Mario clarified all the doubts I had about financing. Thank you all. More

by NORA1 Verified Customer Verified Customer

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Mario, did an excellent job in his role by attentively listening to our needs and demonstrating remarkable patience throughout the sales process. He consistently made us feel heard and valued, leading to listening to our needs and demonstrating remarkable patience throughout the sales process. He consistently made us feel heard and valued, leading to tailored solutions that perfectly matched our wants. His exceptional execution, from initial consultation to final sale, ensured a seamless and more than satisfying experience for us. His approach not only got us to the finish line but also earned new loyal clients and numerous referrals. More

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Very clean, well organized, polite, everyone was very professional. I’d refer anyone to shop there! professional. I’d refer anyone to shop there! More

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Very patient for an experienced buyer , no pressure , very easy will return for more cars very easy will return for more cars More

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