Mario Varon

Thank you for making our purchase and service so enjoyable. We will continue to do business with Jackie Cooper. enjoyable. We will continue to do business with Jackie Cooper. More

by OKSWIM Verified Customer Verified Customer

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Was very pleased with the car, the price, the service and the dealership itself. Highly recommend. the dealership itself. Highly recommend. More

by JEFFMCCALMON Verified Customer Verified Customer

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Initially they would have been rated 5 stars, however, they as a company fail to comprehend the importance of follow up after a sale. Up to the point they got paid, everything went great. Setting up the they as a company fail to comprehend the importance of follow up after a sale. Up to the point they got paid, everything went great. Setting up the delivery took a bit longer than I would have liked, however there was weather involved so it didn't impact my overall view. Less than one month after the sale, of a certified preowned vehicle Porsche, one of the brand-new tires developed a delamination issue and started to bubble. I reached out to my sales rep Mario, and although he initially immediately responded and acted concerned, that was the last he communicated with me I guess his commission check cleared and I was no longer an important customer. Several delivered text messages, and several voice mails across a week and a half were all ignored and left on read. I did what anyone might do and called the dealership. Again, I initially was getting assistance from Erik but he too stopped responding. He claimed the tires, purchased from Tire Rack had no warranty, which is completely untrue. When I sent him the warranty information Tire Rack provided me, he didn't respond. Tire Rack, while willing to assist me needed the receipt. I asked Erik for it, and he claimed he "didn't have one he could share" I reached out again after speaking with the manufacture who was also willing to assist me and received the same treatment from Erik which includes read messages and voicemails that didn't get returned. I view this as very poor service from Porsche and can say that this type of "customer service" wouldn't have happened had I bought from a local dealership. I can't imagine why a dealership wouldn't provide a little bit of basic assistance to save a customer $450.00 for a new tire and sprinkle it with the inconvenience and complete disrespect for a customer that just spent 75k! More

by CurtR Verified Customer Verified Customer

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great service and follow up from Mario. he made the experience better. our third Mercedes. he made the experience better. our third Mercedes. More

by berrym Verified Customer Verified Customer

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Had a great experience and will highly recommend them. Mario took very good care of me. Mario took very good care of me. More

by JEFFMCCALMON Verified Customer Verified Customer

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Mario was very thorough without being pushy. The process was seamless. I would recommend Jackie Cooper Imports. The process was seamless. I would recommend Jackie Cooper Imports. More

by chasidyrcrissup Verified Customer Verified Customer

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The people my wife and I worked with were courteous, kind, and helpful in finding the right car and helping us learn about it after buying. kind, and helpful in finding the right car and helping us learn about it after buying. More

by PAULCRISTO Verified Customer Verified Customer

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It was so nice. To purchase my new car with Jackie Cooper. Everyone was so knowledgeable and courteous. First Class experience. To purchase my new car with Jackie Cooper. Everyone was so knowledgeable and courteous. First Class experience. More

by KN4TTS Verified Customer Verified Customer

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The process was pleasant and low key. Took care of things in a great way. Took care of things in a great way. More

by CAC7456 Verified Customer Verified Customer

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Car was exactly as described. Video helped a lot. Shipping was good also. Overall a good transaction Video helped a lot. Shipping was good also. Overall a good transaction More

by cryan96 Verified Customer Verified Customer

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