Marissa Leach | Page 45

Andre made this the best experience in getting a new car. He was extremely patient with me and my father, who was helping from another state. Also very thorough, helpful, knowledgeable and caring, ensuring a He was extremely patient with me and my father, who was helping from another state. Also very thorough, helpful, knowledgeable and caring, ensuring a smooth experience! Annapolis Subaru has a great team and overall dealership. More

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Purchased 2020 Ascent Worked with Ottie and Marisa on our first visit several weeks ago and we communicated frequently. Finally purchased our first car in 7 years, first S Worked with Ottie and Marisa on our first visit several weeks ago and we communicated frequently. Finally purchased our first car in 7 years, first Subaru. It was a pleasant experience throughout the whole process. Ottie was very thoroughly in explaining the highlights of what this awesome vehicle can do. More

by MURPHSKI Verified Customer Verified Customer

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Outstanding I was very early stages of research and was not planning on buying a car yesterday. For various Family reasons I had to trade in my beloved jeep wrang I was very early stages of research and was not planning on buying a car yesterday. For various Family reasons I had to trade in my beloved jeep wrangler and was very sad about doing so. The staff was fantastic, not pushy at all, and I fell in love with a Subaru crosstrek. From start to finish everyone could not of been more helpful and I very much appreciated the very low pressure approach. Had they pressured me to buy, I’m quite sure I would not have done so. Thanks Marissa (internet sales - great email with links and responsive to questions), Steve, Andre and Joe. More

by Kat Verified Customer Verified Customer

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First rate experience Easy and straightforward negotiation of a good price for our new Forestor. Then followed by a great, allmost hour long, orientation session. Found t Easy and straightforward negotiation of a good price for our new Forestor. Then followed by a great, allmost hour long, orientation session. Found this especially valuable given all the new electronics for safety and other purposes. More

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Just picked up our new Subaru, Ottie Jones was knowledgeable and very helpful! The whole sales process was easy and stress-free. Five Stars, thanks so much! knowledgeable and very helpful! The whole sales process was easy and stress-free. Five Stars, thanks so much! More

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New car purchase. Our sales person was Michelle Petro. Her name was not on the list. She was great and very helpful. I would rate her 5 stars as well. Thank you. Our sales person was Michelle Petro. Her name was not on the list. She was great and very helpful. I would rate her 5 stars as well. Thank you. More

by LINDAE0819 Verified Customer Verified Customer

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Got it all done I came in to talk about getting a new car lease. Things pretty much just fell into place, and I had a new car by the end of the day. I really liked Br I came in to talk about getting a new car lease. Things pretty much just fell into place, and I had a new car by the end of the day. I really liked Brianna. However, staff should be straightforward about wait times, particularly when waiting for the finance manager to finish a deal. If there’s a long queue, just say so and arrange for an appointed deal time rather that have people wait for almost two hours. Show your customers that you value their time. More

by PCZAPP Verified Customer Verified Customer

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Kindness counts My husband and I stopped at Annapolis Subaru about a month ago to look at the “Ascent” . We had no intention to buy that day. Regardless, Brianna took My husband and I stopped at Annapolis Subaru about a month ago to look at the “Ascent” . We had no intention to buy that day. Regardless, Brianna took time and care to answer all our questions professionally and with kindness. We decided this past weekend to buy the car. We worked with Brianna once more, and again she was professional and very kind. We felt no pressure, nor did we feel rushed. After lots of debating, we went with a lease- which was not even a consideration when we arrived. The team at Subaru was helpful, knowledgeable and ( again) very kind. Kindness does count. We could have easily walked away when the price turned out much higher than we anticipated. The staff was the reason we stayed to listen to options. Kindness counts. For us it made the difference of walking away and moving forward. We are delighted with our choice - and would highly recommend the dealership. Regards, Mary O’Meara More

by MARYSOMEARA Verified Customer Verified Customer

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Eric was great We were taken care of from the day we first called.. they worked with us on the price. Everyone was pleasant. If we lived closer we would definitely We were taken care of from the day we first called.. they worked with us on the price. Everyone was pleasant. If we lived closer we would definitely deal with them more. More

by glenvillestation18 Verified Customer Verified Customer

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Experience matters! I had a seamless experience with this team. They met me exactly where I was in the process and worked to get me the car I wanted, taking my concerns, I had a seamless experience with this team. They met me exactly where I was in the process and worked to get me the car I wanted, taking my concerns, and preferences seriously. I walked out with the car I wanted at the price I was comfortable with. I am thrilled! More

by SubieGrl Verified Customer Verified Customer

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