Marissa Leach | Page 44

Almost walked out because I was not addressed or approached when I came in and checked out cars in and outside for about 1/2 hour. I thought a salesman was assigned to lookers. As I was returning approached when I came in and checked out cars in and outside for about 1/2 hour. I thought a salesman was assigned to lookers. As I was returning to my car to LEAVE I was approached by Melanie (?) and Sue who sold me. Not that day. I went to a different dealer and came back to Susan. More

by GAIL_LARCHER Verified Customer Verified Customer

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I was looking to replace a totaled vehicle after a driver ran a red light and totaled my car. I knew exactly what I wanted and spent a lot of time finding 4 options. I ended up going with Annapolis Subaru an ran a red light and totaled my car. I knew exactly what I wanted and spent a lot of time finding 4 options. I ended up going with Annapolis Subaru and a 2017 forester 2.0XT - CPO. Ottie, my salesmen was a pleasure to deal with right off the bat. I am In a unique situation where my wife is hospitalized and not able to see the cars with me on this unplanned purchase. Ottie helped me from the initial call, sending pictures, fast communication, answering questions, pricing options, etc... at the end of the day I picked the car, slept on it, and purchased the next day. I couldn't be happier with the service or vehicle. Ottie really went above and beyond and was very helpful, especially considering my circumstances. They have earned my business for the next vehicle purchase and seem like a nice family focused dealer. 10/10 would purchase again. Thanks Ottie! More

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My experience was better than expected. From sales to finance to title, and delivery the process was seamless. I will definitely recommend your dealership all my buddies looking for a positi From sales to finance to title, and delivery the process was seamless. I will definitely recommend your dealership all my buddies looking for a positive experience buying a car. More

by MOTOR9 Verified Customer Verified Customer

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A pleasure to work with Working with Andre was a pleasurable experience. He was very knowledgeable about the products, straight forward and not pushy as we found some sales Working with Andre was a pleasurable experience. He was very knowledgeable about the products, straight forward and not pushy as we found some sales people to be at other dealerships. He was effective and answered all our questions and concerns even after the sale was made. I recommend him. More

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This was the best experience I've ever had buying a car! Everyone was well educated on the products, and extremely helpful in choosing the right car for me. I never felt any pressure from my amazing salespe Everyone was well educated on the products, and extremely helpful in choosing the right car for me. I never felt any pressure from my amazing salesperson Susan Coolen. Thank you, I will be back! More

by LOIS.VANDERBOK Verified Customer Verified Customer

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Andre was a pleasure to work with. Very attentive and always answered my questions. It was a very fast process once we decided on a price always answered my questions. It was a very fast process once we decided on a price More

by PZKWP2 Verified Customer Verified Customer

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Amazing service all around! I was provided a no-hassle, no hidden fees price sheet. Everything was smooth a d the car is awesome. Everyone was great with communication through email and text. Perfect ex no hidden fees price sheet. Everything was smooth a d the car is awesome. Everyone was great with communication through email and text. Perfect experience! Don’t go anywhere else! More

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This is my third time back to Annapolis Subaru. Michelle, Bob, Joe, and all the rest are the reason I keep coming back. This experience was wonderful and I love Annapolis Subaru Bob, Joe, and all the rest are the reason I keep coming back. This experience was wonderful and I love Annapolis Subaru More

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Love my new Subaru, the customer service department was a big reason for why I purchased my second Subaru as well as how much I loved my last one, only criticism is that I purchased a hybrid and it would hav big reason for why I purchased my second Subaru as well as how much I loved my last one, only criticism is that I purchased a hybrid and it would have been nice if I left the dealership with it fully charged. More

by POORGRL1 Verified Customer Verified Customer

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Somewhat disappointed Purchased a new 17 Outback and while the sales experience with Andre Gayle was excellent, I am somewhat disappointed in the reliability of the car. I Purchased a new 17 Outback and while the sales experience with Andre Gayle was excellent, I am somewhat disappointed in the reliability of the car. It regularly has to be jump started (so far it has occurred three times) after sitting for about five days, which has become inconvenient and has left me with little confidence in the car. Annapolis Subaru Service found that the battery required charging after the first instance when the car was about two years old, but subsequent checks found no problems. In response to my letter to Subaru complaining of the matter, it refused to replace the battery but did offer a generous coupon. I learned on my last service visit that a replacement battery carries a much higher CCA - 550 -than the original equipment - 490 - which leaves me guessing that the original battery is inadequate to power all the electronics and starting systems in the car. I’ve reluctantly come to accept that my Outback is not the car to be left parked at the airport for a week-long trip. I have also had problems with the radio - screen freezing and channel locking - and paid $75 on my last service visit to have it repaired only to notice upon picking up the car that the problem had not been fixed requiring a return to the service area. I got about two weeks of satisfactory use of the radio before it again went bad. I’m somewhat confident that Annapolis Subaru will take care of the problem without additional charge to me, but returning to the dealership for a repair that should have been properly done the first time is not convenient. While much is advertised about the reliability of Subarus, I am disappointed in the car and will likely steer away from the brand next time given the many inconveniences this car has demonstrated. More

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