Marissa Leach | Page 44

This was the best experience I've ever had buying a car! Everyone was well educated on the products, and extremely helpful in choosing the right car for me. I never felt any pressure from my amazing salespe Everyone was well educated on the products, and extremely helpful in choosing the right car for me. I never felt any pressure from my amazing salesperson Susan Coolen. Thank you, I will be back! More

by LOIS.VANDERBOK Verified Customer Verified Customer

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Andre was a pleasure to work with. Very attentive and always answered my questions. It was a very fast process once we decided on a price always answered my questions. It was a very fast process once we decided on a price More

by PZKWP2 Verified Customer Verified Customer

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Amazing service all around! I was provided a no-hassle, no hidden fees price sheet. Everything was smooth a d the car is awesome. Everyone was great with communication through email and text. Perfect ex no hidden fees price sheet. Everything was smooth a d the car is awesome. Everyone was great with communication through email and text. Perfect experience! Don’t go anywhere else! More

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This is my third time back to Annapolis Subaru. Michelle, Bob, Joe, and all the rest are the reason I keep coming back. This experience was wonderful and I love Annapolis Subaru Bob, Joe, and all the rest are the reason I keep coming back. This experience was wonderful and I love Annapolis Subaru More

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Love my new Subaru, the customer service department was a big reason for why I purchased my second Subaru as well as how much I loved my last one, only criticism is that I purchased a hybrid and it would hav big reason for why I purchased my second Subaru as well as how much I loved my last one, only criticism is that I purchased a hybrid and it would have been nice if I left the dealership with it fully charged. More

by POORGRL1 Verified Customer Verified Customer

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Somewhat disappointed Purchased a new 17 Outback and while the sales experience with Andre Gayle was excellent, I am somewhat disappointed in the reliability of the car. I Purchased a new 17 Outback and while the sales experience with Andre Gayle was excellent, I am somewhat disappointed in the reliability of the car. It regularly has to be jump started (so far it has occurred three times) after sitting for about five days, which has become inconvenient and has left me with little confidence in the car. Annapolis Subaru Service found that the battery required charging after the first instance when the car was about two years old, but subsequent checks found no problems. In response to my letter to Subaru complaining of the matter, it refused to replace the battery but did offer a generous coupon. I learned on my last service visit that a replacement battery carries a much higher CCA - 550 -than the original equipment - 490 - which leaves me guessing that the original battery is inadequate to power all the electronics and starting systems in the car. I’ve reluctantly come to accept that my Outback is not the car to be left parked at the airport for a week-long trip. I have also had problems with the radio - screen freezing and channel locking - and paid $75 on my last service visit to have it repaired only to notice upon picking up the car that the problem had not been fixed requiring a return to the service area. I got about two weeks of satisfactory use of the radio before it again went bad. I’m somewhat confident that Annapolis Subaru will take care of the problem without additional charge to me, but returning to the dealership for a repair that should have been properly done the first time is not convenient. While much is advertised about the reliability of Subarus, I am disappointed in the car and will likely steer away from the brand next time given the many inconveniences this car has demonstrated. More

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Andre made this the best experience in getting a new car. He was extremely patient with me and my father, who was helping from another state. Also very thorough, helpful, knowledgeable and caring, ensuring a He was extremely patient with me and my father, who was helping from another state. Also very thorough, helpful, knowledgeable and caring, ensuring a smooth experience! Annapolis Subaru has a great team and overall dealership. More

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Purchased 2020 Ascent Worked with Ottie and Marisa on our first visit several weeks ago and we communicated frequently. Finally purchased our first car in 7 years, first S Worked with Ottie and Marisa on our first visit several weeks ago and we communicated frequently. Finally purchased our first car in 7 years, first Subaru. It was a pleasant experience throughout the whole process. Ottie was very thoroughly in explaining the highlights of what this awesome vehicle can do. More

by MURPHSKI Verified Customer Verified Customer

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Outstanding I was very early stages of research and was not planning on buying a car yesterday. For various Family reasons I had to trade in my beloved jeep wrang I was very early stages of research and was not planning on buying a car yesterday. For various Family reasons I had to trade in my beloved jeep wrangler and was very sad about doing so. The staff was fantastic, not pushy at all, and I fell in love with a Subaru crosstrek. From start to finish everyone could not of been more helpful and I very much appreciated the very low pressure approach. Had they pressured me to buy, I’m quite sure I would not have done so. Thanks Marissa (internet sales - great email with links and responsive to questions), Steve, Andre and Joe. More

by Kat Verified Customer Verified Customer

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First rate experience Easy and straightforward negotiation of a good price for our new Forestor. Then followed by a great, allmost hour long, orientation session. Found t Easy and straightforward negotiation of a good price for our new Forestor. Then followed by a great, allmost hour long, orientation session. Found this especially valuable given all the new electronics for safety and other purposes. More

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