Maritza Hererra
Maritza Hererra at Mazda of Elk Grove

Maritza Hererra | Page 8

Service Advisor

Mazda of Elk Grove

8588 Laguna Grove Dr.
Elk Grove, CA 95757

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4.9
102 Reviews
4.9

102 Reviews

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102 Reviews of Maritza Hererra

March 21, 2026

Dealership Rating
Employee Rating

Great customer service and always very nice employees always greeting you when you walk in great service on their cars. I love my Mazda. They were so nice when I bought it communicative with me.😊 More

by DALILAGARCIA2010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 23, 2026

Mazda of Elk Grove responded

Thank you for sharing your experience! We’re thrilled to hear that our team consistently provides friendly, welcoming service and keeps you informed throughout the whole process. It’s wonderful to know you love your Mazda — We truly appreciate your kind words and continued trust in us!

March 20, 2026

Dealership Rating
Employee Rating

Dealer staff was friendly , courteous and professional. The service technicians were informative about service needs and they have competitive pricing. A video of vehicle inspection before starting work wa More

by ROCKSLINGER450
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 23, 2026

Mazda of Elk Grove responded

Thank you for your thoughtful review! We’re glad to hear our team was welcoming, transparent, and provided some conveniency during your visit, while making sure you were well informed throughout the process. We truly appreciate your recommendation and look forward to assisting you again in the future!

March 16, 2026

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Employee Rating

They do not service cars over 20 years old, but will schedule service online for you. After a 45 min drive, nothing was done More

by Tigerlily
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Mar 25, 2026

Mazda of Elk Grove responded

Hi Tigerlily], we’re very sorry for the frustration and inconvenience this caused - especially after you made the 45-minute drive to see us. You’re absolutely right to expect that if an appointment can be scheduled online, it should be honored or clearly communicated in advance. Your feedback is extremely helpful, and we’re already looking into how we can improve our online scheduling system to prevent situations like this in the future.

March 15, 2026

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Employee Rating

Danny is great, the tech Bryant got my vehicle fixed right. No more shakes when breaking. Thank you. More

by Kao Chao
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 17, 2026

Mazda of Elk Grove responded

Thank you for the wonderful review! We're glad to hear that the team made sure you and your vehicle were well taken care of and that you had a great experience. We truly appreciate your trust and support!

March 13, 2026

Dealership Rating
Employee Rating

That’s great, thank you. They were very friendly and even shared a video of the oil change. It was really helpful. More

by Eka Collins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 13, 2026

Mazda of Elk Grove responded

Thank you for the 5-stars! We are glad you enjoyed the transparency and clear guidance we aim for when providing service to our customers. It was a pleasure to be able to assist in getting your vehicle running and back on the road.

March 10, 2026

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Employee Rating

Chris in services did an awesome job of communicating and keeping me informed about my car and more importantly my options for budgeting necessary work to get completed More

by DENLGIN
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Howard, Maritza Padilla

Mar 11, 2026

Mazda of Elk Grove responded

Thank you for the 5-stars! We’re happy to hear that Chris provided such attentive service and made sure you had a clear understanding of what your vehicle needed. We truly appreciate your support and look forward to helping you again whenever you need us!

March 10, 2026

Dealership Rating
Employee Rating

The service was excellent. It would be even better if you could remind me to change the differential oil when it's time! Thank you very much. More

by zhenyichen1978
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 10, 2026

Mazda of Elk Grove responded

Thank you for sharing! We’re glad to hear your service experience was so positive and we appreciate your feedback, as we always like to see how we can make maintenance even easier for our customers. We look forward to assisting you again in the future!

March 07, 2026

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Employee Rating

Maritza was very friendly and helpful with our Mazda cx30. I will tell all my friends a family about her. Highly recommended! More

by John Nguyen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 10, 2026

Mazda of Elk Grove responded

Thank you for the kind words! We’re so thrilled to hear that Maritza provided such welcoming and attentive assistance with your CX-30. We appreciate the recommendation to your friends and family and look forward to welcoming you back again!

March 03, 2026

Dealership Rating
Employee Rating

Maritza was very helpful to follow up my case with the warranty insurance. Thank you so much!! Great service !!! More

by FRANCISCO.CERVANTES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 04, 2026

Mazda of Elk Grove responded

Thank you for sharing your feedback! We're proud to hear that Maritza was able to provide the kind of high-level service that we strive for here at Mazda of Elk Grove. We truly appreciate your trust and support!

March 01, 2026

Dealership Rating
Employee Rating

Maritza Herrera went above and beyond to help me out when I brought my Mazda in to be serviced. Long story short found an issue with something on my car and I was out of warranty by a couple months. She was More

by Lindsayh76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 02, 2026

Mazda of Elk Grove responded

Thank you for sharing your experience! We’re so glad Maritza could quickly find a solution that worked for you in a time of need and made your service experience stress-free. Her dedication and care truly reflect the level of service we strive to provide, and we’ll be sure to share your kind words with her!

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